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Email Customer Service Representative Jobs (NOW HIRING)

Xyngular

Customer Service Representative

Lehi, UT

$15 - $20.50/hr

In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

TransPak

Customer Service Representative

Surprise, AZ · On-site

$19/hr

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

... email, and social media. Fueled by cutting-edge technology and a team that's all-in on making ... Our Customer Service Representatives are passionate about delighting customers by making every ...

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Email Customer Service Representative information

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How much do email customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an email customer service representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

What key skills and qualifications are needed to excel as an email customer service representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

What are some common challenges faced by email customer service representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

More about Email Customer Service Representative jobs

What states have the most Email Customer Service Representative jobs?

States with the most job openings for Email Customer Service Representative jobs include:

What job categories do people searching Email Customer Service Representative jobs look for?

The top searched job categories for Email Customer Service Representative jobs are:

Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Kimco Staffing

Huntington Beach, CA • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Customer Service Rep
Location: Placentia, CA
Hours: 8am to 4:30pm
Pay rate: $20
Position Summary
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service by phone and email, processing customer orders, maintaining accurate records in our ERP system, and assisting with inventory management. We are looking for someone who is eager to learn, takes initiative, and thrives in a fast-paced environment.
Key Responsibilities
  • Communicate professionally with customers via phone and email to answer questions and resolve issues.
  • Enter and process customer orders accurately using the company's ERP system.
  • Maintain and update customer and order information.
  • Assist with inventory management and ensure inventory records remain accurate.
  • Collaborate with internal departments to ensure timely order fulfillment and customer satisfaction.
  • Resolve customer concerns using critical thinking and problem-solving skills.
  • Perform additional administrative and customer service duties as needed.

Qualifications
  • 1–2 years of customer service experience.
  • Comfortable communicating with customers and coworkers by phone and email.
  • Experience entering and processing customer orders.
  • Familiarity with ERP systems (experience with any ERP platform is acceptable).
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Strong critical thinking and problem-solving abilities.
  • Self-motivated, dependable, and able to learn new processes quickly.
PandoLogic. Keywords: Customer Service Representative, Location: Huntington Beach, CA - 92605 , PL: 604137198
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About Kimco Staffing

Sourced by ZipRecruiter

Kimco Staffing Services, Inc. was founded in 1986 by Kim I. Megonigal. Mr. Megonigal built Kimco from the ground up, on a Foundation of Integrity, Innovation, Excellent service and a Genuine concern for people. In the early years of the Company’s success, Kimco Office Professionals and Industrial Staffing paved the way for the incredible growth of Kimco. While Kimco enjoyed a solid reputation for Quality, Consistency and Unparalleled customer service, Mr. Megonigal saw the opportunity to create specialized practices that truly catered to the needs of his clients and candidates. We have helped more than 212,000 people find employment since 1986. You can count on Kimco Staffing Services to connect you with top employers and guide you every step of the way in your job search. With more than 30 years of award winning service.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

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