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Email Customer Service Representative Jobs (NOW HIRING)

US Gold Bureau

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Complete file maintenance on client accounts related to invalid email addresses, invalid passwords ... CSR I must possess the following minimum qualifications: * Customer/Client Focus. * Flexibility

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$19.50/hr

... email, and social media. Fueled by cutting-edge technology and a team that's all-in on making ... Our Customer Service Representatives are passionate about delighting customers by making every ...

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Email Customer Service Representative information

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How much do email customer service representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for email customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Email Customer Service Representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What does an Email Customer Service Representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

How to make $1000 a week remotely?

An Email Customer Service Representative can earn $1000 or more weekly by working full-time, often requiring strong communication skills and experience with email management tools. Increasing income may involve taking on multiple clients, working overtime, or gaining specialized certifications to access higher-paying roles.

What key skills and qualifications are needed to excel as an Email Customer Service Representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

How to apply for a customer service job via email?

To apply for an email customer service representative position, send a professional email including a tailored cover letter and your resume as attachments. Address the email to the hiring manager if possible, and follow any specific application instructions provided in the job posting, such as subject line requirements or required documents. Ensure your email demonstrates clear communication skills and relevant experience with customer service tools or software.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer proficiency, and familiarity with chat software or customer service platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

What jobs pay 4000 a week without a degree?

An Email Customer Service Representative typically earns less than $4,000 per week, as most customer service roles pay hourly or salary wages below that threshold. High-paying jobs that can reach $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which rely on experience, certifications, or commissions rather than formal education.
More about Email Customer Service Representative jobs
What states have the most Email Customer Service Representative jobs? States with the most job openings for Email Customer Service Representative jobs include:
What job categories do people searching Email Customer Service Representative jobs look for? The top searched job categories for Email Customer Service Representative jobs are:
Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Export Customer Service Representative

Export Customer Service Representative

Sunnen Products Company

Saint Louis, MO • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Sunnen Products Company is investing in our next 100 years and looking to grow our team! We are seeking results-driven, excited candidates that are interested in working for a company with a long legacy and a bright future! For the last 100 years, we have been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives.
As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.
The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.
ESSENTIAL FUNCTIONS OF THE JOB
The Customer Service Representative will be responsible for delivering results that include the following:
  • Establish strong, effective working relationships with customers and coworkers.
  • Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
  • Provide leads obtained from customer interactions to appropriate sales personnel.
  • Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
  • Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
  • Screen customers against Restricted Party Lists.
  • Input customer information into our CRM database for accurate and up-to-date recording of activities.
  • Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
  • Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.

POSITION QUALIFICATION REQUIREMENTS
  • High school education or equivalent
  • Minimum of three years' customer service experience
  • Experienced in accurately processing orders using computer applications
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities
  • Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
  • Ability to work as a team
  • Ability to solve problems
  • Ability to learn technical product attributes
  • Experience with Exports (highly preferred)
  • Strong written and verbal English communication skills (Fluency is Spanish is a plus)

Sunnen offers a wide variety of benefits for our employees, such as:
  • Competitive Insurance Coverage, eligible on the first of the month after hire date:
    • Medical (PPO and High Deductible Plan with Employer HSA Contribution)
    • Dental
    • Vision
    • Life and AD&D
    • Accident
    • Critical Illness
    • Hospital Indemnity
  • 401(k) Eligibility with Employer Match
  • Company Paid Benefits:
    • Group Life and AD&D Insurance
    • Short Term Disability
    • Long Term Disability
    • Employee Assistance Program
  • Competitive Vacation Policy
  • Tuition Reimbursement
  • Paid Plant Closure Between Christmas and New Year's Day

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. We are proud to say that our average length of service is nearly 20 years!
Apply today to join Sunnen Products Company and work alongside leading manufacturers as you build a rewarding career!
We require a background and SSN check, drug test, and physical for pre-employment.

Apply