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Email Customer Service Representative Jobs (NOW HIRING)

Theoris

Customer Service Representative

$24 - $26/hr

Receive daily carrier delay report and email customers informing them of the delay * Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and ...

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How much do email customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an email customer service representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

What key skills and qualifications are needed to excel as an email customer service representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

What are some common challenges faced by email customer service representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

More about Email Customer Service Representative jobs

What states have the most Email Customer Service Representative jobs?

States with the most job openings for Email Customer Service Representative jobs include:

What job categories do people searching Email Customer Service Representative jobs look for?

The top searched job categories for Email Customer Service Representative jobs are:

Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative and Graphics - Part Time Monday-Friday

Mandeville, LA • On-site

Supreme Color Graphics
See more jobs at Supreme Color Graphicsexternal

$16 - $22/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

CSR-Graphics

Large wholesale format printing company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have graphics background and excellent communication skills. Part time Monday - Friday 8:00AM – 2:00PM or 9:00AM - 3:00PM.

Customer Service Duties:
  • Answer incoming calls, general inquiries and answer product issues.
  • Create estimates, orders, shipping quotes, and service questions in a timely manner.
  • Save art to folders and send to pre-press.
  • Handle any and all customer service needs and request. Maintain professionalism with clients and working to establish a positive rapport.
  • Update customer information in the customer service database, when needed.
  • Impact the company's bottom line by problem solving and help keep clients into repeat customers.
  • Assist with walk-in clients with pick-up orders.
  • Assist Sales Representatives with orders, estimates and promotional materials when requested.
  • Assist Operations Manager with custom quotes and special orders.
  • Close job tickets and send final invoices to customers who are on terms.
  • Website monitor online orders and payments.
  • Post customer payments in system.
  • Filing and organizing hard and electronic copies of various files.
  • Communicate with customers on behalf of pre-press and/or production.
  • Website monitor and administration.
  • General office administration.
  • Communicate problems or issues to management.
  • Maintain quality control and color management.
  • Coordinate art proofs to Pre-Press.
Graphics
  • Evaluate customer artwork and correct as necessary.
  • Set file up for best production, yield, workflow.
  • Create proofs and email customer proofs.
  • Manage file storage and history.
  • Consult Customer Service Department and customers with design criteria.
  • Set up files to print colors as required.
  • Manipulate file transfer to ensure accuracy.
  • Graphic design for customer as well as house advertising blasts.
  • Color management – part of team.
  • Work with Production Manager to create new product ideas/product lines.
  • Help troubleshoot color management issues.
  • Assist with production flow as needed.

Compensation: $16.00 - $22.00 per hour

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