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Customer Service Receptionist/Scheduler/OnCall

Schererville, IN · On-site

$13.75 - $18/hr

... on call after business hours. Send resume through ZipRecruiter and/or you can fill out an ... National franchise delivering non-medical in home care services that allow people to maintain their ...

Humana

Grievances & Appeals Representative

$34K - $45K/yr

Two (2) years of customer service experience. * Experience working in the healthcare industry or a ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

$48K - $65K/yr

Working knowledge of SharePoint, Workday ATS, and Phenom CRM. Additional Information * This is a ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

$48K - $65K/yr

Working knowledge of SharePoint, Workday ATS, and Phenom CRM. Additional Information * This is a ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

$48K - $65K/yr

Working knowledge of SharePoint, Workday ATS, and Phenom CRM. Additional Information * This is a ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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How much do on call humana customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for on call humana customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Humana Customer Service vs Humana Customer Service Representative?

AspectOn Call Humana Customer ServiceHumana Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare knowledge beneficial
Work EnvironmentRemote or call center setting, handling inbound callsCall center or remote, assisting members via phone or chat
Job FocusResponding to member inquiries, resolving issues, providing informationAssisting members with plan details, billing, and coverage questions

Both roles require similar credentials and work in call center environments, focusing on member support. The main difference is that On Call Humana Customer Service often involves flexible, on-demand shifts, while Humana Customer Service Representatives typically have scheduled shifts with more routine responsibilities.

More about On Call Humana Customer Service jobs
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What job categories do people searching On Call Humana Customer Service jobs look for? The top searched job categories for On Call Humana Customer Service jobs are:
On Call Humana Customer Service jobs near you
Infographic showing various On Call Humana Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Senior Manager, Medicare Sales- Grand Rapids/Western MI

Humana

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Are you passionate about the Medicare population, looking for a role in management with the ability to directly impact your own income potential? If so, we are looking for licensed agents, who are experienced, self-driven people leaders to join our team.

In thisfieldposition, you will; coach, mentor, educate, motivate and train a team of sales individuals. The Senior Manager, Medicare Sales, must be a strong people leader with a solid understanding of the market they serve, how to resolve operational problems and provide creative solutions to increase sales while following CMS guidelines. This role also involves cultivating, maintaining,and buildingrelationships with Humana's customers, both internal and external business partners, along with the communityweservethroughtelephonic, virtual, and face-to-face interactions with individuals and groups. Other responsibilities include developing marketing budgets, and looking for branding opportunities.

This role isfieldbased, and you will be out and about in the field in the Western Michigan market working with your team and meeting members face to face. You must reside in the Grand Rapids area or be willing to relocate. Relocation allowance is available.

Benefits include:

  • Medical, Dental, Vision, and a variety of other supplemental insurances

  • Paid Time Off (PTO) and Paid Holidays

  • 401(k) retirement savings plan with a company match

  • Tuition reimbursement and/or scholarships for qualifying dependent children

Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.


Use your skills to make an impact

Required Qualifications

  • Must reside in the Grand Rapids/Western MI area or be willing to relocate.

  • Active Health Insurance license.

  • 2+ years of Medicare sales or other related sales experience.

  • Must be able to travel up to 50% of the time.

  • Experience leading a team of sales associates, training in successful sales techniques, educational presentation skills, utilizing technology tools as well as building relationships with communities and medical providers

  • Strong aptitude for technology with proficiency in MS Office products, various CRM platforms, and various iPhone app capabilities

  • Background as a strong leader, strong producer.

  • Strong organizational, interpersonal, communication and presentation skills.

  • Ability to adapt and overcome when necessary.

  • Community Engagement/Grassroots experience in marketing Medicare plans in the community.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

  • Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements).

Preferred Qualifications

  • Active Life Insurance License.

  • Bachelor's Degree

  • Strong background working in Medicare and the health solutions industry.

  • Engaged withthecommunitythroughservice, organizations, activities and volunteerism.

  • Project management background or certification a plus.

  • Bilingual with the ability to speak, read and write in an additional language without limitations or assistance.

Additional Information

Driving Statement:

This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. State driver's license is subject to driver license validation and MVR review. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Language Proficiency Assessment:

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule:

Meeting with your team and going with them on periodic appointments and/or events, may require some evenings and weekends. Flexibility is essential to your success.

Training:

The first five weeks of employment and attendance are mandatory.

#MedicareSalesManager

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$77,000 - $105,100 per year


This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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