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Commission Humana Customer Service Jobs (NOW HIRING)

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana, Inc.

IFG Customer Success Agent

$15.75 - $21.25/hr

Reliance Brokerage Customer Success Representatives are trusted partners who help customers ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL · On-site

$80K - $125K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL · On-site

$80K - $125K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL · On-site

$80K - $125K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate ...

Humana, Inc.

Principal Architect

Frisco, TX · On-site

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

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Commission Humana Customer Service information

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How much do commission humana customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for commission humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Commission Humana Customer Service vs Humana Insurance Agent?

AspectCommission Humana Customer ServiceHumana Insurance Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceLicensing in health insurance; state-specific certifications
Work EnvironmentCall centers, remote or office-basedField and office-based, client meetings
Employer & Industry UsageHumana, healthcare insuranceHumana, insurance sales and services
Primary FocusHandling customer inquiries, support, and serviceSelling insurance policies, client consultations

While both roles work within Humana's healthcare industry, Commission Humana Customer Service focuses on assisting customers with their inquiries and support, whereas Humana Insurance Agents actively sell policies and provide insurance advice. The customer service role typically requires customer support experience, while insurance agents need licensing and sales skills.

What are some common challenges faced by Commission Humana Customer Service representatives, and how can they be addressed?

Commission Humana Customer Service representatives often encounter challenges such as handling high call volumes, managing complex member inquiries about benefits or claims, and ensuring compliance with privacy regulations. To address these challenges, it is important to develop strong communication and problem-solving skills, stay updated on Humana's policies, and leverage available training resources. Representatives also benefit from collaborating closely with team members and supervisors to resolve difficult cases efficiently and maintain high customer satisfaction.

What is a Commission Humana Customer Service representative?

Commission Humana Customer Service representatives are professionals who assist Humana members, often in roles that may be compensated in part by commission, with inquiries about their health insurance policies, benefits, claims, billing, and coverage options. They are trained to provide information, resolve issues, and guide customers through processes such as enrollment and policy updates. These representatives play a crucial role in ensuring customer satisfaction and maintaining the high standards of service expected by Humana. Their responsibilities may also include explaining commission structures to agents or brokers, depending on the specific position. Overall, they act as a vital link between Humana and its customers, ensuring clear communication and support.

What are the key skills and qualifications needed to thrive as a Commission Humana Customer Service representative?

To excel as a Commission Humana Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications like Microsoft Office is essential. Patience, empathy, and active listening are vital soft skills for addressing customer concerns and building rapport. These skills ensure customer satisfaction, efficient issue resolution, and compliance with company and healthcare regulations.
More about Commission Humana Customer Service jobs
What cities are hiring for Commission Humana Customer Service jobs? Cities with the most Commission Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Commission Humana Customer Service jobs? States with the most job openings for Commission Humana Customer Service jobs include:
What job categories do people searching Commission Humana Customer Service jobs look for? The top searched job categories for Commission Humana Customer Service jobs are:
Commission Humana Customer Service jobs near you
Infographic showing various Commission Humana Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Consumer Service Operations Rep

Humana

Miramar, FL • Hybrid

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
Join Humana's Infusion Pharmacy team and help patients access the medications and care they need. As a Bilingual Consumer Service Operations Representative, you will partner with providers, patients, and health plans to manage pharmacy referrals and prior authorizations for managed care members. Reporting to the Consumer Service Operations Supervisor, you will review and process health and prescription claims, ensure compliance with payer requirements, including Medicare and Medicaid guidelines, and help guide efficient, accurate service delivery.
You'll serve as a trusted resource for customers and healthcare providers, resolve complex issues, support audits and special projects, and contribute to team success by mentoring and training colleagues. This is an excellent opportunity for someone who enjoys problem-solving, collaborating across teams, and making a meaningful impact on patient care.

Responsibilities:

  • Independently follow up on pending orders, including Member Liability and Health Plan authorizations.
  • Submit test claim based on prescription request collaborating with the Pharmacy department.
  • Work rejections directly with the health insurance company.
  • Use telephone or computer systems to obtain additional information and payments.
  • Request Prior authorizations.
  • Participate in special projects and other assigned tasks.

Use your skills to make an impact

Required Qualifications

  • Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.
  • Minimum of 1 year of customer service experience.
  • Experience learning and navigating new technology systems.
  • Proficient in Microsoft Office Outlook and Word.

Preferred Qualifications

  • Pharmacy Technician certification.
  • Previous health insurance experience.

Additional Information

  • Location: Miramar, FL.
  • Workstyle: Hybrid Home, required to be in office one day per week.
  • Schedule: The Infusion Pharmacy is open Monday-Friday, 8:00 AM-9:00 PM, Saturday 9:00 AM-6:00 PM, and Sunday, 10:00 AM-7:00 PM. You will follow a rotating schedule, with shifts assigned across the hours of operation and including both weekday and weekend coverage.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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