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Commission Humana Customer Service Jobs (NOW HIRING)

Humana

Medicare Sales Field Agent - Mesa, AZ

Mesa, AZ · On-site

$80K - $125K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Together, you will help bring Humana's strategy to life: Deliver on the fundamentals, differentiate ...

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Commission Humana Customer Service information

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How much do commission humana customer service jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for commission humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying customer service?

In customer service roles, positions such as customer service managers, technical support managers, or specialized roles like healthcare or financial services representatives tend to have the highest salaries. These roles often require advanced skills, certifications, or experience and may include additional responsibilities or leadership duties that contribute to higher pay.

What is the difference between Commission Humana Customer Service vs Humana Insurance Agent?

AspectCommission Humana Customer ServiceHumana Insurance Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceLicensing in health insurance; state-specific certifications
Work EnvironmentCall centers, remote or office-basedField and office-based, client meetings
Employer & Industry UsageHumana, healthcare insuranceHumana, insurance sales and services
Primary FocusHandling customer inquiries, support, and serviceSelling insurance policies, client consultations

While both roles work within Humana's healthcare industry, Commission Humana Customer Service focuses on assisting customers with their inquiries and support, whereas Humana Insurance Agents actively sell policies and provide insurance advice. The customer service role typically requires customer support experience, while insurance agents need licensing and sales skills.

What are some common challenges faced by Commission Humana Customer Service representatives, and how can they be addressed?

Commission Humana Customer Service representatives often encounter challenges such as handling high call volumes, managing complex member inquiries about benefits or claims, and ensuring compliance with privacy regulations. To address these challenges, it is important to develop strong communication and problem-solving skills, stay updated on Humana's policies, and leverage available training resources. Representatives also benefit from collaborating closely with team members and supervisors to resolve difficult cases efficiently and maintain high customer satisfaction.

What are Commission Humana Customer Service representatives?

Commission Humana Customer Service representatives are professionals who assist Humana members, often in roles that may be compensated in part by commission, with inquiries about their health insurance policies, benefits, claims, billing, and coverage options. They are trained to provide information, resolve issues, and guide customers through processes such as enrollment and policy updates. These representatives play a crucial role in ensuring customer satisfaction and maintaining the high standards of service expected by Humana. Their responsibilities may also include explaining commission structures to agents or brokers, depending on the specific position. Overall, they act as a vital link between Humana and its customers, ensuring clear communication and support.

Is it hard to get a job at Humana?

Getting a Commission Humana Customer Service position typically requires meeting basic qualifications such as customer service experience, good communication skills, and sometimes passing a background check. The hiring process can involve multiple interview stages and assessments, but it is generally accessible to candidates who meet the requirements and demonstrate relevant skills.

What are the key skills and qualifications needed to thrive as a Commission Humana Customer Service representative, and why are they important?

To excel as a Commission Humana Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications like Microsoft Office is essential. Patience, empathy, and active listening are vital soft skills for addressing customer concerns and building rapport. These skills ensure customer satisfaction, efficient issue resolution, and compliance with company and healthcare regulations.

Is Humana a good company to work for remotely?

Commission Humana Customer Service roles are often available for remote work, offering flexible schedules and the ability to work from home. The company provides training and requires strong communication skills, making it suitable for remote customer service positions. However, experiences can vary based on individual roles and management.

How much does Humana pay work from home?

Humana customer service representatives working from home typically earn an hourly wage ranging from $12 to $20, depending on experience and location. The role often includes benefits such as health insurance and flexible schedules, with some positions offering performance-based incentives.
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Commission Humana Customer Service jobs near you
Infographic showing various Commission Humana Customer Service job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, and 16% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Manager, Medicare Sales- Louisville/Western KY

Senior Manager, Medicare Sales- Louisville/Western KY

Humana

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

157th of 261 rated insurance

Job description

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Are you passionate about the Medicare population, looking for a role in management with the ability to directly impact your own income potential? If so, we are looking for licensed agents, who are experienced, self-driven people leaders to join our team.

In thisfieldposition, you will; coach, mentor, educate, motivate and train a team of sales individuals. The Senior Manager, Medicare Sales, must be a strong people leader with a solid understanding of the market they serve, how to resolve operational problems and provide creative solutions to increase sales while following CMS guidelines. This role also involves cultivating, maintaining,and buildingrelationships with Humana's customers, both internal and external business partners, along with the communityweservethroughtelephonic, virtual, and face-to-face interactions with individuals and groups. Other responsibilities include developing marketing budgets, and looking for branding opportunities.

This role isfieldbased, and you will be out and about in the field in the Kentucky market working with your team and meeting members face to face. You must reside in the Louisville, Bowling Green or Owensboro KY area or be willing to relocate. Relocation allowance is available.

Benefits include:

  • Medical, Dental, Vision, and a variety of other supplemental insurances

  • Paid Time Off (PTO) and Paid Holidays

  • 401(k) retirement savings plan with a company match

  • Tuition reimbursement and/or scholarships for qualifying dependent children

Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.


Use your skills to make an impact

Required Qualifications

  • Must reside in the Louisville, Bowling Green or Owensboro KY area or be willing to relocate.

  • Active Health Insurance license.

  • 2+ years of Medicare sales or other related sales experience.

  • Must be able to travel up to 50% of the time.

  • Experience leading a team of sales associates, training in successful sales techniques, educational presentation skills, utilizing technology tools as well as building relationships with communities and medical providers

  • Strong aptitude for technology with proficiency in MS Office products, various CRM platforms, and various iPhone app capabilities

  • Background as a strong leader, strong producer.

  • Strong organizational, interpersonal, communication and presentation skills.

  • Ability to adapt and overcome when necessary.

  • Community Engagement/Grassroots experience in marketing Medicare plans in the community.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

  • Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements).

Preferred Qualifications

  • Active Life Insurance License.

  • Bachelor's Degree

  • Strong background working in Medicare and the health solutions industry.

  • Engaged withthecommunitythroughservice, organizations, activities and volunteerism.

  • Project management background or certification a plus.

  • Bilingual with the ability to speak, read and write in an additional language without limitations or assistance.

Additional Information

Driving Statement:

This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. State driver's license is subject to driver license validation and MVR review. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Language Proficiency Assessment:

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule:

Meeting with your team and going with them on periodic appointments and/or events, may require some evenings and weekends. Flexibility is essential to your success.

Training:

The first five weeks of employment and attendance are mandatory.

#MedicareSalesManager

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$77,000 - $105,100 per year


This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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