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Commission Humana Customer Service Jobs in Florida

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Commission Humana Customer Service information

What is a Commission Humana Customer Service representative?

Commission Humana Customer Service representatives are professionals who assist Humana members, often in roles that may be compensated in part by commission, with inquiries about their health insurance policies, benefits, claims, billing, and coverage options. They are trained to provide information, resolve issues, and guide customers through processes such as enrollment and policy updates. These representatives play a crucial role in ensuring customer satisfaction and maintaining the high standards of service expected by Humana. Their responsibilities may also include explaining commission structures to agents or brokers, depending on the specific position. Overall, they act as a vital link between Humana and its customers, ensuring clear communication and support.

What are the key skills and qualifications needed to thrive as a Commission Humana Customer Service representative?

To excel as a Commission Humana Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications like Microsoft Office is essential. Patience, empathy, and active listening are vital soft skills for addressing customer concerns and building rapport. These skills ensure customer satisfaction, efficient issue resolution, and compliance with company and healthcare regulations.

What are some common challenges faced by Commission Humana Customer Service representatives, and how can they be addressed?

Commission Humana Customer Service representatives often encounter challenges such as handling high call volumes, managing complex member inquiries about benefits or claims, and ensuring compliance with privacy regulations. To address these challenges, it is important to develop strong communication and problem-solving skills, stay updated on Humana's policies, and leverage available training resources. Representatives also benefit from collaborating closely with team members and supervisors to resolve difficult cases efficiently and maintain high customer satisfaction.

What is the difference between Commission Humana Customer Service vs Humana Insurance Agent?

AspectCommission Humana Customer ServiceHumana Insurance Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceLicensing in health insurance; state-specific certifications
Work EnvironmentCall centers, remote or office-basedField and office-based, client meetings
Employer & Industry UsageHumana, healthcare insuranceHumana, insurance sales and services
Primary FocusHandling customer inquiries, support, and serviceSelling insurance policies, client consultations

While both roles work within Humana's healthcare industry, Commission Humana Customer Service focuses on assisting customers with their inquiries and support, whereas Humana Insurance Agents actively sell policies and provide insurance advice. The customer service role typically requires customer support experience, while insurance agents need licensing and sales skills.

What are popular job titles related to Commission Humana Customer Service jobs in Florida?

For Commission Humana Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Commission Humana Customer Service jobs in Florida look for?

The top searched job categories for Commission Humana Customer Service jobs in Florida are:

What cities in Florida are hiring for Commission Humana Customer Service jobs?

Cities in Florida with the most Commission Humana Customer Service job openings:

Commission Humana Customer Service jobs near you
Infographic showing various Commission Humana Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Member Service Rep (Bilingual)

Tampa, FL • On-site

Healthcare Support Staffing
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Healthcare Support Staffingexternal

$14 - $16/hr

Contractor

Re-posted 8 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. 

Receive, document and resolve customer inquiries by using established best practices 

Build lasting relationships with Humana's customers 

Educate customers, providers and employers about Humana's products and services over the telephone 

Comply with HIPPA and CMS regulations 

Schedule medical appointments and transportation for patients and/or care givers when needed 

Qualifications

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

Bilingual English/Spanish

Call center CSR experience (in the last 4 years)

MS applications knowledge

Additional Information

Length of Assignment: 09/28/2015-02/19/2016

Shift:  Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs 

Start: September 28, 2015

Pay rate: $14-$16 / hour (based on experience)

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About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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