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Remote Hvac Customer Service Jobs in Florida (NOW HIRING)

CONCORD MGMT

HVAC Support Technician

Orlando, FL · On-site +1

$20 - $23/hr

Join the ConcordRENTS Team ConcordRENTS is a distinguished leader in delivering a quality, customer ... Assists with monitoring site compliance regarding HVAC repairs, service, system replacements, etc ...

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All JobsHvac Customer Service JobsRemote Hvac Customer Service JobsRemote Hvac Customer Service Jobs in Florida

Remote Hvac Customer Service information

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What are popular job titles related to Remote Hvac Customer Service jobs in Florida?

For Remote Hvac Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Customer Service jobs in Florida look for?

The top searched job categories for Remote Hvac Customer Service jobs in Florida are:

What cities in Florida are hiring for Remote Hvac Customer Service jobs?

Cities in Florida with the most Remote Hvac Customer Service job openings:

Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Sr. HVAC Controls/BAS Service Technician

Kelso Building Services

Miami, FL • Remote

$35 - $45/hr

Full-time

Posted 4 days ago

Job description

Sr. BAS/HVAC Controls Technician

Kelso Building Services (KBS) – Miami, FL

Join One of the Fastest Growing Smart Building Teams in the Country

Kelso Building Services (KBS) is seeking experienced Senior Building Automation Systems (BAS) Service Technicians to support and grow our Building Automation Systems (BAS) service business throughout the country. This position is ideal for a highly skilled BAS professional who enjoys troubleshooting complex building systems, working directly with customers, mentoring junior technicians, and helping facilities operate at peak performance.

As a Senior BAS Technician, you will serve as a trusted technical resource for commercial, healthcare, education, industrial, retail, and mission-critical facility customers while leveraging KBS's advanced remote monitoring and analytics capabilities through the Kelso Digital Operations Center (DOC).

Position Summary

The Senior BAS Technician is responsible for the service, maintenance, troubleshooting, repair, optimization, and customer support of Building Automation Systems and integrated smart building technologies. The role combines field service expertise with remote diagnostics, analytics, cybersecurity awareness, and customer relationship management.

This position requires a self-motivated professional capable of independently resolving complex BAS and HVAC control issues while maintaining exceptional customer satisfaction.

Primary Responsibilities

  • Troubleshoot and repair BAS control systems and field devices.
  • Diagnose HVAC, mechanical, electrical, and controls-related issues.
  • Perform preventative maintenance and service agreement inspections.
  • Support controller replacements, upgrades, migrations, and system expansions.
  • Validate sequences of operation and optimize system performance.
  • Assist with commissioning, retro-commissioning, and startup activities.
  • Complete point-to-point verification and functional performance testing.
  • Maintain accurate documentation and system backups
  • Support enterprise and site-level building automation platforms.
  • Assist customers with energy optimization initiatives.
  • Configure alarming, trending, dashboards, and analytics.
  • Support integration of HVAC, lighting, power monitoring, refrigeration, and specialty systems.
  • Assist with Fault Detection & Diagnostics (FDD) initiatives.
  • Utilize remote monitoring tools to identify and resolve issues proactively.
  • Develop strong customer relationships.
  • Serve as the primary technical contact for assigned accounts.
  • Provide recommendations for system improvements and lifecycle planning.
  • Identify and develop service agreement and project opportunities.
  • Coordinate with project managers, service managers, and sales teams.
  • Mentor junior technicians and apprentices.
  • Assist with technical training and onboarding.
  • Provide field leadership on complex service projects.
  • Support technical standards and best practices.

Preferred Technical Experience

Experience with one or more of the following platforms:

  • Tridium Niagara
  • Johnson Controls Metasys
  • Distech Controls
  • Delta Controls
  • Siemens Desigo
  • Honeywell WEBs
  • Alerton
  • Reliable Controls
  • KMC Controls
  • Carrier i-Vu
  • ABB
  • Schneider Electric EcoStruxure

Additional Experience Desired

  • BACnet/IP
  • BACnet MS/TP
  • Modbus RTU/TCP
  • LonWorks
  • MQTT
  • API Integrations
  • Networking fundamentals
  • VPN technologies
  • Remote access solutions
  • OT cybersecurity best practices

Qualifications

Required

  • 3+ years of BAS service experience.
  • Strong HVAC troubleshooting knowledge.
  • Experience reading control drawings and sequences of operation.
  • Experience commissioning and servicing DDC systems.
  • Valid driver's license with acceptable driving record.
  • Ability to pass background screening and drug testing.
  • Strong communication and customer service skills.

Preferred

  • Niagara N4 Certification.
  • Manufacturer certifications.
  • HVAC Technician certification.
  • Electrical troubleshooting experience.
  • Associate degree or technical training in HVAC, Controls, Electronics, or related field.

Compensation & Benefits

Compensation

  • $35.00 – $45.00+ per hour based on experience and certifications.
  • Overtime opportunities.
  • Performance incentives.
  • company vehicle

Benefits

  • Medical, Dental, and Vision Insurance.
  • 401(k) with company match.
  • Paid Time Off.
  • Paid Holidays.
  • Company-provided training and certifications.
  • Career advancement opportunities.
  • Access to industry-leading smart building technologies.

Why Join KBS?

At Kelso Building Services, we are building the future of intelligent facilities through our nationwide Smart Buildings and Digital Operations initiatives. Our technicians are supported by the KBS Digital Operations Center, advanced analytics tools, remote engineering resources, and a growing team of BAS experts across the country.

If you are looking for a career where you can combine HVAC expertise, controls technology, data analytics, and customer engagement while working on some of the most advanced facilities in the Southwest, we want to hear from you.