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Remote Hvac Customer Service Jobs (NOW HIRING)

Miller HVAC Service

HVAC Foreman

Greenville, SC · Remote

Miller HVAC Service, Inc. Core Values Customer Commitment: always being customer-oriented, even when it negatively affects our bottom line Honesty/Integrity: prioritizing moral/ethical relationships ...

TEKsystems

Remote (HVAC)

Ontario, CA · On-site +1

$20.65 - $22/hr

Customer Service * Technical Support & Troubleshooting * HVAC / Tankless Systems Knowledge * Call Center Operations * Problem Solving & Communication Why Join Us? * Opportunity to grow within a ...

New

1-800-Plumber

Master HVAC License Holder

Blacklick, OH · On-site +1

$1.50K/mo

This is a remote position. Compensation: $1,500.00 per month 1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers. Here ...

Polar Air

Be Seen First

Commercial HVAC Technician

Laredo, TX · Remote

$30K - $95K/yr

Experienced HVAC/Refrigeration Technician Location: [RIO GRANDE VALLEY, LAREDO, CORPUS CHRISTI, SAN ... Provide excellent customer service while on-site and represent the company professionally. * Be ...

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How much do remote hvac customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote HVAC Customer Service Representative, and why are they important?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What are remote HVAC customer service jobs?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

More about Remote Hvac Customer Service jobs
What cities are hiring for Remote Hvac Customer Service jobs? Cities with the most Remote Hvac Customer Service job openings:
What are the most commonly searched types of Hvac Customer Service jobs? The most popular types of Hvac Customer Service jobs are:
What states have the most Remote Hvac Customer Service jobs? States with the most job openings for Remote Hvac Customer Service jobs include:
What job categories do people searching Remote Hvac Customer Service jobs look for? The top searched job categories for Remote Hvac Customer Service jobs are:
Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC Dispatcher Customer Service Housecall Pro Preferred

Air Tech Mechanical Company

Livonia, MI • On-site, Remote

$16 - $20/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

401(k)

Health insurance

Paid time off

HVAC Dispatcher / Customer Service (Housecall Pro Experience Preferred)

Must live within 15 minutes of Livonia, MI – local candidates only

Airtech Mechanical Heating & Cooling is hiring an experienced HVAC Customer Service Representative / Dispatcher to join our team.

This is NOT an entry-level position. HVAC experience is required.

Responsibilities:

Answer incoming service calls and book appointments

Dispatch technicians using Housecall Pro

Communicate with technicians throughout the day

Manage job schedules, reschedules, and urgent calls

Follow up with customers on jobs and estimates

Keep jobs organized and updated in Housecall Pro

Coordinate with office and field staff daily

Requirements:

HVAC or home service experience REQUIRED

Dispatching experience strongly preferred

Experience with Housecall Pro (or similar CRM) preferred

Strong phone and customer service skills

Ability to multitask in a fast-paced environment

Organized and detail-oriented

Pay:

Based on experience

Bonus opportunities available

Schedule:

Full-time

Monday–Friday

Important:

Do NOT apply if you do not have HVAC or dispatch experience.

Flexible work from home options available.

Apply