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Remote Hvac Customer Service Jobs (NOW HIRING)

Miller HVAC Service

HVAC Foreman

Greenville, SC · Remote

Miller HVAC Service, Inc. Core Values Customer Commitment: always being customer-oriented, even when it negatively affects our bottom line Honesty/Integrity: prioritizing moral/ethical relationships ...

All City Plumbing & Air

Be Seen First

HVAC Technician

Rancho Cucamonga, CA · Remote

$90K - $250K/yr

Provide excellent customer service Experience: * Minimum of 3 years of experience in HVAC sales, installation, maintenance, and repair * Strong mechanical knowledge and troubleshooting skills

SOFIE Co.

HVAC Engineer

Dulles, VA · On-site +1

• | HVAC Field Engineer • Title | HVAC Field Engineer • Location | Remote • Department | Corporate Operations • Reports To | Director, Facility Operations Compensation- 95,000-105,000 ...

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Remote Hvac Customer Service information

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How much do remote hvac customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.
More about Remote Hvac Customer Service jobs
What cities are hiring for Remote Hvac Customer Service jobs? Cities with the most Remote Hvac Customer Service job openings:
What are the most commonly searched types of Hvac Customer Service jobs? The most popular types of Hvac Customer Service jobs are:
What states have the most Remote Hvac Customer Service jobs? States with the most job openings for Remote Hvac Customer Service jobs include:
What job categories do people searching Remote Hvac Customer Service jobs look for? The top searched job categories for Remote Hvac Customer Service jobs are:
Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote HVAC Service Technician

Kelso Building Services

Denver, CO • On-site, Remote

$50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About Kelso Building Services At KBS, we set our technicians up to thrive - with the tools, training, and team support to do the job right. We're a company built on integrity, customer commitment, and a culture where skilled people can grow real careers.
About This Role We're hiring an experienced HVAC Service Technician for our Ogden, Utah operations. This is a full-time field role focused on diagnosing, repairing, and maintaining commercial and industrial HVAC systems across a variety of building types.
Responsibilities:
  • Diagnose and repair commercial HVAC equipment including RTUs, split systems, boilers, chillers, and heat pumps.
  • Complete scheduled maintenance and inspections to keep systems running efficiently and extend equipment life.
  • Identify and resolve electrical and mechanical issues across a range of HVAC platforms.
  • Replace or repair components such as motors, compressors, fans, and thermostats.
  • Read and work from wiring diagrams, schematics, and manufacturer documentation.
  • Keep clients and team members informed on service findings and recommended next steps.
  • Maintain thorough service records covering work completed, parts used, and system conditions.
  • Perform all work in compliance with safety standards, applicable codes, and company policy.

What You'll Bring:
  • High school diploma or equivalent; HVAC technical training or certification preferred.
  • 4+ years of experience in a commercial HVAC service role.
  • Hands-on experience with RTUs, VRV/VRF, VAV, split systems, chillers, boilers, and AHUs.
  • Solid understanding of HVAC systems, electrical circuits, and mechanical components.
  • EPA 608 Universal Certification required.
  • Ability to read blueprints and technical documentation.
  • Strong diagnostic and problem-solving ability.
  • Effective communicator with solid customer service instincts.
  • Valid driver's license and ability to travel to job sites.

Preferred Qualifications:
  • NATE certification or equivalent.
  • Experience with digital service tools or mobile work order platforms.

Why You Should Work With Us:
  • Up to $50/hour based on experience and qualifications.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • PTO and paid holidays.
  • Training and certification opportunities.

Apply