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Flexible Hvac Customer Service Jobs (NOW HIRING)

Shamrock Heating and Air Conditioning, Inc

Be Seen First

Commercial HVAC Operations Manager

Vincentown, NJ · On-site

$75K - $100K/yr

Managing clients and developing new HVAC customer relations Engineering & design, estimating and ... We also offer plumbing services limited to water heaters, tankless water heaters and boilers

AMERICAN HVAC, INC.

HVAC Technician

Pompano Beach, FL · On-site

$30 - $40/hr

If you are passionate about HVAC systems, problem-solving, and providing excellent customer service, we want to hear from you! Position Summary: As a Commercial HVAC Service Technician, you will be ...

Irwin HVAC Services

$55K - $70K/yr

Irwin HVAC Services is seeking a skilled HVAC Technician to join our team in Pell City, AL. As an ... Interact professionally with customers Required Skills: * Comfortable with residental and ...

Clean Climate HVAC

HVAC SALES

Broad Brook, CT · On-site

As an HVAC sales representative, you retain the customer's relationship with FSI Oil & Propane Inc. , meet all their HVAC requests, and ensure that customers receive outstanding customer service from ...

Irwin HVAC Services

HVAC Technician

Pell City, AL

$55K - $70K/yr

Irwin HVAC Services is seeking a skilled HVAC Technician to join our team in Pell City, AL. As an ... Interact professionally with customers Required Skills: * Comfortable with residental and ...

Macon HVAC

HVAC Service Tech

Marceline, MO

$22 - $25/hr

Provide excellent customer service and communicate findings clearly. * Complete service reports and ... Previous HVAC service experience required. * Strong troubleshooting and diagnostic skills. * EPA ...

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Flexible Hvac Customer Service information

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How much do flexible hvac customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for flexible hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a flexible HVAC customer service representative?

A Flexible HVAC Customer Service representative is a professional who assists customers with heating, ventilation, and air conditioning (HVAC) inquiries, scheduling, troubleshooting, and support, often with a flexible work schedule or remote options. They handle customer concerns, provide information about HVAC products and services, and coordinate appointments for maintenance or repair. Their flexibility allows them to adapt to various shifts or work environments, ensuring customers receive timely and effective support. These representatives play a crucial role in maintaining customer satisfaction and supporting HVAC technicians in the field.

How does a flexible HVAC customer service representative typically interact with technicians and clients throughout the workday?

In a Flexible HVAC Customer Service position, you’ll frequently serve as the communication bridge between clients and field technicians. Your day often involves scheduling service appointments, relaying detailed service requests to the technician team, and following up with customers to ensure their issues are resolved promptly. You’ll need to be adaptable, as priorities can shift quickly depending on emergency requests or last-minute changes. Strong collaboration and clear communication with both customers and technicians are essential to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a flexible HVAC customer service representative, and why are they important?

To thrive as a Flexible HVAC Customer Service representative, you need a solid understanding of HVAC systems, customer service best practices, and strong problem-solving abilities, often backed by a high school diploma or equivalent. Familiarity with CRM software, scheduling tools, and basic HVAC terminology is typically required. Exceptional communication, patience, and multitasking skills help you effectively address customer concerns and coordinate with technicians. These skills and qualities are essential for ensuring customer satisfaction, efficient service delivery, and positive company reputation in a dynamic environment.

What is the difference between Flexible Hvac Customer Service vs HVAC Installer?

AspectFlexible Hvac Customer ServiceHVAC Installer
CredentialsCustomer service certifications, HVAC knowledgeEPA certification, technical training
Work EnvironmentOffice, customer sites, call centersOn-site installation, residential/commercial buildings
Industry UsageCustomer support, service schedulingSystem installation, repairs

Flexible Hvac Customer Service roles focus on assisting customers, scheduling, and providing support, often requiring HVAC knowledge but not technical installation skills. HVAC Installers perform hands-on installation and repairs, requiring technical certifications. Both roles are essential in the HVAC industry but differ mainly in technical responsibilities and work environment.

What cities are hiring for Flexible Hvac Customer Service jobs?

Cities with the most Flexible Hvac Customer Service job openings:

What are the most commonly searched types of Hvac Customer Service jobs?

The most popular types of Hvac Customer Service jobs are:

What states have the most Flexible Hvac Customer Service jobs?

States with the most job openings for Flexible Hvac Customer Service jobs include:

Flexible Hvac Customer Service jobs near you

HVAC Service & Sales Manager

One Hour Heating & Air Conditioning Livonia

Livonia, MI • On-site

$45 - $50/hr

Full-time

Posted 27 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary:
We are looking for a skilled and experienced HVAC Service & Sales Manager to join our team! In this role, you will lead installation teams, diagnose, troubleshoot, and be the point of contact for problem resolution, and lead sales calls.  
You have past experience in an HVAC service technician role and hold an EPA certification. A team player who is comfortable working independently, you love the feeling of a job well done and take pride in completing customer jobs with efficiency. A positive attitude is a must! 
Responsibilities: 
  •  Lead and manage the daily operations of the HVAC service department. 
  •  Supervise, coach, and develop service technicians and sales personnel. 
  •  Conduct regular ride-alongs, performance evaluations, and training sessions. 
  •  Ensure technicians follow company processes, safety standards, and quality expectations. 
  •  Monitor key performance indicators (KPIs) including revenue, average ticket, close rate, maintenance agreement sales, callback rate, and technician efficiency. 
  •  Coach technicians on ethical service recommendations and customer communication. 
  •  Manage inventory levels, truck stock, and equipment ordering to minimize downtime. 
  •  Review completed work orders for accuracy, profitability, and documentation. 
  •  Resolve customer concerns and escalated service issues professionally and promptly. 
  •  Develop and implement strategies to increase service revenue and profitability. 
  •  Collaborate with the installation department to ensure smooth job transitions. 
  •  Monitor warranty claims and manufacturer requirements. 
  •  Maintain high customer satisfaction scores and online reputation. 
  •  Foster a positive, accountable, and customer-focused company culture.
Qualifications: 
  • 5+ years of residential HVAC service experience.
  •  2+ years of HVAC management or supervisory experience preferred. 
  •  Strong knowledge of residential heating, cooling, indoor air quality, and heat pump systems. 
  •  Proven leadership and team development skills. 
  •  Demonstrated success improving technician performance and profitability. 
  •  Strong understanding of HVAC diagnostics and repair procedures. 
  •  Ability to coach technicians in customer communication and sales. 
  •  Knowledge of flat-rate pricing and service management best practices. 
  •  Excellent conflict resolution and customer service skills. 
  •  Strong organizational and time management abilities. 
  •  Proficiency with HVAC CRM and dispatch software (such as ServiceTitan). 
  •  Familiarity with inventory management and purchasing. 
  •  Knowledge of EPA regulations, OSHA safety requirements, and local mechanical codes. 
  •  EPA Section 608 Certification required. 
  •  Valid driver's license with an acceptable driving record.