Remote Hvac Customer Service Jobs in Indiana (NOW HIRING)

About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
Responsible for delivering effective, efficient, and timely delivery of the Company's line of services to multiple customers within an assigned geographic territory. Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties. In addition to performing minor carpentry, plumbing and electrical maintenance, EMCOR Field Operations HVAC Technicians perform preventative, corrective and predictive maintenance, troubleshoot and service of commercial HVAC systems. HVAC Technicians perform tests and analysis of data to assure the proper functioning of equipment and provide recommendations as appropriate. Understands control operation, and sequence of operation for commercial HVAC systems. Utilizes multiple trade skills such as carpentry, plumbing, electrical, painting, and roofing, HVAC, and other skills as needed to solve maintenance problems. Has strong communication skills and is able to foster strong relationships with customers, vendors and team members.
Essential Duties & Responsibilities
• Complete thorough Preventative Maintenance Checks and Services on all standard package and split unit HVAC systems that are common among EFO's light commercial customers including but not limited to: inspection and repair/replacement of belts and pulleys, inspection and cleaning of condensate drain lines, testing power/performance of compressor, fan motor, blower motor, testing function and safety of burners/heat exchangers, function of all safety and operational controls.
• General repairs of steam/hot water boiler systems. Diagnose airflow and ducting repairs.
• Safe, efficient, and EPA compliant use of refrigerants in support of standard package and split unit HVAC systems that are common among EFO's light commercial customers.
• Safely diagnose and repair common mechanical, electrical, or system failure issues on standard boiler, package and split unit HVAC systems that are common among EFO's light commercial customers, including but not limited to: motors, belts, pulleys, compressors, condensing units, evaporators, circuity boards, contactors, leaks, safely un-sweating and brazing of copper components.
Complete preventative maintenance and repairs per work order requirements. Self performs the following duties in compliance with company procedures, regulatory requirements and safety standards.
• Perform minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.).
• Perform routine painting, carpentry work, etc., as necessary to maintain our Client's facilities in like new condition (e.g. repair a hole in dry-wall, prep the area, and match the paint to present a uniform and original like new appearance).
• Perform minor electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary).
• Complete service inspections and asset inspections as needed.
Fully utilizes technology (tablet, smartphone) to:
• Access and complete work orders including notes on services provided.
• Create and submit Service Reports and Quality Inspection images and reports.
• Submit timesheets, expense reports, and purchase card logs.
Obtains necessary materials and supplies to complete all tasks.
Creates a positive climate with the client, provides and generates customer satisfaction. Maintains timely and consistent communications with customer and internal support teams.
Obtains and completes EFS required safety and compliance training and attends weekly safety meetings.
Provides estimates for larger projects and services needed to onsite customer.
Completes other duties as assigned or required.
Qualifications
Education (HS Diploma, Under/Graduate Degree, etc.)
HS diploma or Degree/Certification, or equivalent professional experience in Landscaping, Trades (Electrical, HVAC, Plumbing, etc), or Specialty Floor Care, preferred.
Certified 2 year HVAC technical certificate or state approved HVAC license.
Business Experience (prior years work/related experience)
5 years HVAC/General Maintenance experience including electrical, plumbing, carpentry required; or equivalent combination of training, education, and experience. Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described including related work experience in one or more of the building trades. HVAC experience working on Industrial/commercial type HVAC equipment /systems as the scope requires.
Licenses/Certifications
Must possess applicable certifications, licenses, and valid driver's license in good standing. Must possess an EPA Universal Refrigeration License.
Language Skills
Ability to read and comprehend instructions including, but not limited to, safety policies, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.
Technical Qualifications & Skills
Complete assigned work orders in a timely manner and communicate work order status via designated business process. (Continued on Page 3).
Ability to use and operate handheld device and business systems or document management Database software, including but not limited to Microsoft Office, Microsoft Outlook (email), MS office (word, Excel).
Comply with all applicable codes, regulation, governmental agency and Company directives related to building operations and work safety. Performs assigned day-to-day repairs, emergency and preventive maintenance.
Maintain adequate knowledge of and comply with OSHA (Occupational Safety & Health Act) standards and Company safety policies at all times.
Experience in the installation, maintenance, troubleshooting and repair of building mechanical systems, including HVAC, plumbing and electrical systems.
Daily local travel between properties.
Physical Demands
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Frequently is required to climb or balance. Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
Regularly exposed to moving mechanical parts and risk of electrical shock. Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration. The noise level in the work environment is considered normal. Required to drive a company vehicle daily. Work in an environment where the following safety equipment is needed; steel toe shoes, hearing protection, noise protection, hardhat, eye protection, hand protection, etc. Abide by OSHA guidelines including lock-out/tag-out and HAZCOM guidelines and all other Company and Customer driven safety initiatives. Hours of work are solely defined and governed by business volume and contract schedules. Ability to handle stressful situations and remain calm in the face of the customer.
Benefits
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Geographic Disclosure
#EFS