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Hvac Customer Service Jobs in Indiana (NOW HIRING)

Summers HVAC

HVAC Tech - Service Advisor

Muncie, IN

$75K - $100K/yr

We are committed to 100% customer satisfaction as we service and replace residential and light ... As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home ...

Summers HVAC

HVAC Tech - Service Advisor

Anderson, IN

$75K - $100K/yr

We are committed to 100% customer satisfaction as we service and replace residential and light ... As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home ...

Ritter Electric, HVAC, & Plumbing, Inc.

Be Seen First

HVAC Technician

Syracuse, IN · On-site

$27 - $40/hr

Service heating, ventilation, and air conditioning systems * Inspect and perform equipment repairs and replacements * Perform routine preventative maintenance * Respond to emergency maintenance ...

Summers HVAC

HVAC Technician

Muncie, IN · On-site

$65K - $80K/yr

ALL WE NEED FROM YOU IS: * 2+ years of residential HVAC service or installation experience * EPA certification * Strong troubleshooting and problem-solving skills * Customer-focused communication ...

Summers HVAC

HVAC Technician

Anderson, IN

$65K - $80K/yr

ALL WE NEED FROM YOU IS: * 2+ years of residential HVAC service or installation experience * EPA certification * Strong troubleshooting and problem-solving skills * Customer-focused communication ...

ARS

HVAC Service Tech

Columbus, IN

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Columbus, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Columbus, IN · On-site

$20 - $35/hr

Residential HVAC Service Technician - Pay: $20-35/hr. Earning potential of $130,000+ Per Year based ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Lafayette, IN · On-site

$20 - $35/hr

Residential HVAC Service Technician - Pay: $20-35/hr. Earning potential of $130,000+ Per Year based ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Lafayette, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Indianapolis, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

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Hvac Customer Service information

Is HVAC customer service still in high demand?

HVAC customer service roles remain in high demand due to ongoing needs for heating, ventilation, and air conditioning system maintenance and support. Technicians with certifications and good communication skills are especially sought after in the industry, which often experiences steady growth driven by new installations and repairs.

What are the key skills and qualifications needed to thrive in HVAC Customer Service, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

What is an HVAC Customer Service?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What are the typical daily responsibilities of an HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

What are the most commonly searched types of Hvac Customer Service jobs in Indiana? The most popular types of Hvac Customer Service jobs in Indiana are:
What are popular job titles related to Hvac Customer Service jobs in Indiana? For Hvac Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hvac Customer Service jobs in Indiana look for? The top searched job categories for Hvac Customer Service jobs in Indiana are:
Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Senior HVAC Service Technician

Illiana Heating & Air Conditioning

Cedar Lake, IN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

About the Role: As a Senior HVAC Service Technician, you will be responsible for installation, maintenance, and repair residential HVAC systems. You will also be responsible for diagnosing and troubleshooting systems.
Why You'll Want to Work Here:
  • Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance Pay directly tied to results - Get what you deserve
  • Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future - 401(k) with company match
  • Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of institutional investors
  • We invest in your future - leadership training that directly results into bigger career opportunities
  • Learn on the job - continuous education stipends available

Key Responsibilities:
  • Perform installation, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment.
  • Diagnose and troubleshoot HVAC system issues to identify the root cause of malfunctions and recommend effective solutions.
  • Conduct regular inspections and preventative maintenance to ensure optimal system performance and identify potential problems before they escalate.
  • Install, repair, or replace components, such as compressors, motors, fans, thermostats, filters, and ductwork.
  • Collaborate with team members to coordinate work schedules, prioritize service calls, and efficiently complete assignments.
  • Communicate with customers in a professional and courteous manner, addressing their concerns, explaining repair options, and providing recommendations for system improvements.
  • Accurately document service activities, including equipment status, repairs performed, parts used, and time spent on each job.
  • Stay updated on industry advancements, best practices, and emerging technologies to continuously enhance technical skills and knowledge.

Qualifications:
  • High school diploma or equivalent.
  • Proven experience as a Residential Service HVAC Technician or similar role.
  • Valid HVAC technician license/certification.
  • Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems.
  • Solid knowledge of HVAC codes, regulations, and safety standards.
  • Excellent problem-solving and troubleshooting abilities.
  • Exceptional customer service and communication skills.
  • Ability to work independently and efficiently manage time and workload.
  • Physical stamina and the ability to work in various weather conditions and confined spaces.
  • Valid driver's license with a clean driving record.

Interpersonal Qualifications:
  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Since 1987, we've been helping folks throughout the Lansing and Northwest Indiana area enjoy total indoor air comfort in their homes and businesses. Nationally recognized as both the Residential Contractor of the Year and the Best Contractor to Work For, Illiana cares about its employees as much as its external clients.
Illiana Heating & Air is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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