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Hvac Customer Service Jobs in Indiana (NOW HIRING)

Summers HVAC

HVAC Tech - Service Advisor

Muncie, IN

$75K - $100K/yr

We are committed to 100% customer satisfaction as we service and replace residential and light ... As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home ...

Summers HVAC

HVAC Tech - Service Advisor

Anderson, IN

$75K - $100K/yr

We are committed to 100% customer satisfaction as we service and replace residential and light ... As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home ...

Ritter Electric, HVAC, & Plumbing, Inc.

Be Seen First

HVAC Technician

Syracuse, IN · On-site

$27 - $40/hr

Service heating, ventilation, and air conditioning systems * Inspect and perform equipment repairs and replacements * Perform routine preventative maintenance * Respond to emergency maintenance ...

Summers HVAC

HVAC Technician

Muncie, IN

$65K - $80K/yr

ALL WE NEED FROM YOU IS: * 2+ years of residential HVAC service or installation experience * EPA certification * Strong troubleshooting and problem-solving skills * Customer-focused communication ...

Summers HVAC

HVAC Technician

Anderson, IN

$65K - $80K/yr

ALL WE NEED FROM YOU IS: * 2+ years of residential HVAC service or installation experience * EPA certification * Strong troubleshooting and problem-solving skills * Customer-focused communication ...

ARS

HVAC Service Tech

Columbus, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Columbus, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Columbus, IN · On-site

$20 - $35/hr

Residential HVAC Service Technician - Pay: $20-35/hr. Earning potential of $130,000+ Per Year based ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS

HVAC Service Tech

Indianapolis, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Indianapolis, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Lafayette, IN · On-site

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Lafayette, IN · On-site

$20 - $35/hr

Residential HVAC Service Technician - Pay: $20-35/hr. Earning potential of $130,000+ Per Year based ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

ARS-Rescue Rooter

HVAC Service Tech

Lafayette, IN

$130K/yr

Residential HVAC Services High-Earning HVAC Career with ARS Earn over $130,000 per year as a ... Deliver excellent customer service in residential homes * Work with the support of experienced ...

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All JobsHvac Customer Service JobsHvac Customer Service Jobs in Indiana

Hvac Customer Service information

What is an HVAC Customer Service?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What are the typical daily responsibilities of an HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive in HVAC Customer Service, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

Is HVAC customer service still in high demand?

HVAC customer service roles remain in steady demand due to ongoing needs for heating, ventilation, and air conditioning systems in residential and commercial settings. Technicians with strong communication skills and certifications such as EPA or HVAC licenses are particularly sought after, especially in regions with aging infrastructure or expanding construction projects.

What are the most commonly searched types of Hvac Customer Service jobs in Indiana?

The most popular types of Hvac Customer Service jobs in Indiana are:

What are popular job titles related to Hvac Customer Service jobs in Indiana?

For Hvac Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Hvac Customer Service jobs in Indiana look for?

The top searched job categories for Hvac Customer Service jobs in Indiana are:

Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

HVAC Tech - Service Advisor

Summers HVAC

Muncie, IN

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Summers Plumbing Heating & Cooling is seeking a full-time HVAC Tech - Service Advisor to join our team in Muncie, IN.


Schedule: This position is full-time, Monday through Friday, with scheduled in-home consultations. Participation in an on-call rotation for emergency service is also required.


BENEFITS FOR OUR HVAC TECH - SERVICE ADVISOR:

  • Health, vision, dental, and life
  • A company-matched 401(k) plan
  • Short- and long-term disability
  • Fun company activities like monthly lunches and breakfasts
  • 2 weeks of paid vacation
  • Company-provided phone, vehicle, and fuel card
  • Company activities, lunches, and breakfasts

WHY WE'RE A GREAT CHOICE:

This full-time opportunity offers competitive hourly pay, performance-based pay, and SPIFs, with total earnings potential ranging from $75,000 to $100,000, and top performers frequently exceeding this range.


Since 1969, our knowledgeable and friendly service professionals at Summers Plumbing Heating & Cooling have delivered high-quality assistance at reasonable rates. We are committed to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems across Indiana, with expansion into Dayton, OH, and eastern Illinois. Fully bonded, licensed, and insured, our company operates from 25 locations and is known for a professional yet personable approach and strong technical expertise. Our focus is on delivering exceptional service that exceeds expectations and building lasting relationships with our customers.


Our team members play a vital role in the growth of our company and are valued by supportive leadership, including a general manager and company president who truly appreciate their contributions. We take pride in maintaining a fun, team-oriented atmosphere where everyone works together to achieve goals and outstanding efforts are recognized and rewarded.


WHAT YOU'LL BE DOING:

As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home consultations using company-provided tools such as an iPad and FieldPulse. You will visit homeowners to assess their comfort needs, present HVAC replacement options, and conduct system evaluations during maintenance and service appointments. You will educate clients about system features and energy efficiency, and offer financing options to help them make informed decisions. Representing Summers Plumbing Heating & Cooling with integrity and a customer-first approach, you will guide homeowners toward effective solutions and respond to emergency service calls as necessary.


HVAC TECH - SERVICE ADVISOR REQUIREMENTS:

  • 2+ years of HVAC experience
  • Comfort Advisor or HVAC sales experience (preferred)
  • Strong communication and presentation skills
  • Ability to build trust and guide customers through important decisions
  • Valid Indiana driver's license and acceptable driving record
  • Professional, motivated, and solution-oriented attitude

Are you who we're looking for? If so, the initial application is short and mobile-friendly. Apply now!

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