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Full Time Hvac Customer Service Jobs in Indiana (NOW HIRING)

Summers HVAC

HVAC Tech - Service Advisor

Muncie, IN

$75K - $100K/yr

Summers Plumbing Heating & Cooling is seeking a full-time HVAC Tech - Service Advisor to join our ... We are committed to 100% customer satisfaction as we service and replace residential and light ...

Summers HVAC

HVAC Tech - Service Advisor

Anderson, IN

$75K - $100K/yr

Summers Plumbing Heating & Cooling is seeking a full-time HVAC Tech - Service Advisor to join our ... We are committed to 100% customer satisfaction as we service and replace residential and light ...

Summers HVAC

HVAC Technician

Anderson, IN

$65K - $80K/yr

You will work full-time, Monday to Friday , and take turns being on call for emergency service ... Customer-focused communication style * Valid Indiana driver's license with an acceptable driving ...

Summers HVAC

HVAC Technician

Muncie, IN

$65K - $80K/yr

You will work full-time, Monday to Friday , and take turns being on call for emergency service ... Customer-focused communication style * Valid Indiana driver's license with an acceptable driving ...

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Full Time Hvac Customer Service information

What is a full time HVAC customer service representative?

Full Time HVAC Customer Service jobs involve assisting customers with their heating, ventilation, and air conditioning (HVAC) needs. This typically includes answering inquiries about HVAC products and services, scheduling maintenance or repair appointments, and resolving customer complaints or issues. Employees in these roles often work in call centers or office environments and may also coordinate with HVAC technicians to ensure customer satisfaction. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time HVAC customer service representative?

To thrive as a Full Time HVAC Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of HVAC systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling tools, and call center systems is typically required. Excellent listening, patience, and conflict resolution skills help professionals excel in addressing customer concerns and coordinating with technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth workflow in a fast-paced environment.

What are some common challenges faced by full time HVAC customer service representatives, and how can they be managed?

Full Time HVAC Customer Service representatives often encounter challenges such as handling urgent service requests during peak seasons, communicating technical information clearly to customers, and coordinating effectively with field technicians. Managing these challenges requires strong organizational skills, patience, and the ability to prioritize tasks efficiently. Building good rapport with both customers and technicians, as well as staying updated on company procedures and HVAC terminology, can make the role smoother and more rewarding.

What is the difference between Full Time Hvac Customer Service vs Hvac Dispatcher?

AspectFull Time Hvac Customer ServiceHvac Dispatcher
CertificationsNone required, customer service skills preferredNone required, communication skills essential
Work EnvironmentOffice and on-site customer interactionsOffice-based, coordinating service calls
Employer UsageHVAC companies, service providersHVAC companies, service dispatch centers
Search IntentCustomer support, service schedulingJob coordination, route planning

Full Time Hvac Customer Service focuses on assisting customers, handling inquiries, and scheduling service appointments. In contrast, Hvac Dispatchers primarily coordinate and assign service calls to technicians, ensuring efficient operations. Both roles are vital in the HVAC industry but differ in daily tasks and focus areas.

What are the most commonly searched types of Hvac Customer Service jobs in Indiana?

The most popular types of Hvac Customer Service jobs in Indiana are:

What are popular job titles related to Full Time Hvac Customer Service jobs in Indiana?

For Full Time Hvac Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Full Time Hvac Customer Service jobs in Indiana look for?

The top searched job categories for Full Time Hvac Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Full Time Hvac Customer Service jobs?

Cities in Indiana with the most Full Time Hvac Customer Service job openings:

Full Time Hvac Customer Service jobs near you
Infographic showing various Full Time Hvac Customer Service job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

HVAC Tech - Service Advisor

Summers HVAC

Muncie, IN

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Summers Plumbing Heating & Cooling is seeking a full-time HVAC Tech - Service Advisor to join our team in Muncie, IN.


Schedule: This position is full-time, Monday through Friday, with scheduled in-home consultations. Participation in an on-call rotation for emergency service is also required.


BENEFITS FOR OUR HVAC TECH - SERVICE ADVISOR:

  • Health, vision, dental, and life
  • A company-matched 401(k) plan
  • Short- and long-term disability
  • Fun company activities like monthly lunches and breakfasts
  • 2 weeks of paid vacation
  • Company-provided phone, vehicle, and fuel card
  • Company activities, lunches, and breakfasts

WHY WE'RE A GREAT CHOICE:

This full-time opportunity offers competitive hourly pay, performance-based pay, and SPIFs, with total earnings potential ranging from $75,000 to $100,000, and top performers frequently exceeding this range.


Since 1969, our knowledgeable and friendly service professionals at Summers Plumbing Heating & Cooling have delivered high-quality assistance at reasonable rates. We are committed to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems across Indiana, with expansion into Dayton, OH, and eastern Illinois. Fully bonded, licensed, and insured, our company operates from 25 locations and is known for a professional yet personable approach and strong technical expertise. Our focus is on delivering exceptional service that exceeds expectations and building lasting relationships with our customers.


Our team members play a vital role in the growth of our company and are valued by supportive leadership, including a general manager and company president who truly appreciate their contributions. We take pride in maintaining a fun, team-oriented atmosphere where everyone works together to achieve goals and outstanding efforts are recognized and rewarded.


WHAT YOU'LL BE DOING:

As an HVAC Tech - Service Advisor, you will begin each day by preparing for scheduled in-home consultations using company-provided tools such as an iPad and FieldPulse. You will visit homeowners to assess their comfort needs, present HVAC replacement options, and conduct system evaluations during maintenance and service appointments. You will educate clients about system features and energy efficiency, and offer financing options to help them make informed decisions. Representing Summers Plumbing Heating & Cooling with integrity and a customer-first approach, you will guide homeowners toward effective solutions and respond to emergency service calls as necessary.


HVAC TECH - SERVICE ADVISOR REQUIREMENTS:

  • 2+ years of HVAC experience
  • Comfort Advisor or HVAC sales experience (preferred)
  • Strong communication and presentation skills
  • Ability to build trust and guide customers through important decisions
  • Valid Indiana driver's license and acceptable driving record
  • Professional, motivated, and solution-oriented attitude

Are you who we're looking for? If so, the initial application is short and mobile-friendly. Apply now!

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