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Remote Hvac Customer Service Jobs in Virginia (NOW HIRING)

Johnson Controls

Channel Account Manager- HVAC

Alexandria, VA · Remote

$97K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide exceptional customer service and support. * Address customer concerns and resolve issues ... MM1 #LI-Remote Johnson Controls International plc. is an equal employment opportunity and ...

Johnson Controls

Channel Account Manager- HVAC

Danville, VA · Remote

$97K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide exceptional customer service and support. * Address customer concerns and resolve issues ... MM1 #LI-Remote Johnson Controls International plc. is an equal employment opportunity and ...

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Remote Hvac Customer Service information

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What are popular job titles related to Remote Hvac Customer Service jobs in Virginia?

For Remote Hvac Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Customer Service jobs in Virginia look for?

The top searched job categories for Remote Hvac Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Remote Hvac Customer Service jobs?

Cities in Virginia with the most Remote Hvac Customer Service job openings:

Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

HVAC Technician - Remote

Deployed Global Solutions, LLC.

Alexandria, VA • On-site, Remote

$40 - $55/hr

Full-time

Re-posted 9 days ago

Job description

HVAC Technician
Expected Pay Rate: $40 - $55 per hour
A Veteran owned full-service national security operation, Deployed Global Solutions, LLC (DGS) delivers low visibility, intelligent, agile, resilient, and secure turnkey mission solutions that are tailored to meet the global needs of our customers. Founded more than 30 years ago, TriTech Applied Sciences, Inc. (TriTech) is a wholly owned subsidiary of DGS and a leader in providing comprehensive secure and mission critical facilities solutions, including construction, maintenance, and testing of specialized government and commercial facilities. At DGS, we are one team, working together to develop mission solutions - anywhere, anytime.
The HVAC Technician will plan, design, renovate, and install, HVAC equipment at OCONUS and CONUS customer sites. The HVAC Technician will travel and work alongside teams of installation technicians and tradespersons, supervise subcontractors, complete and monitor the completion of HVAC construction tasks, and enforce safety and quality control policies. The ideal candidate enjoys travel, has experience leading teams, and is well-versed in a variety of construction tools and techniques, especially in classified environments.
Duties and Responsibilities / Essential Functions
  • Inspect, repair, modify and install HVAC equipment including, but not limited to, refrigeration and air conditioning compressors, receivers, condensers, chillers and forced air converter units.
  • Perform general maintenance functions for HVAC systems.
  • Perform skilled electrical repair, installation and alteration of HVAC equipment, components, timers, motors, and wiring systems.
  • Operate site material handling equipment to include forklifts, trucks, and work carts.
  • Perform general construction tasks at customer sites as necessary per project scope and schedule.
  • Coordinate customer HVAC service calls when required.
  • Repair company HVAC equipment as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and Specifications
  • A comprehensive understanding of HVAC equipment, installation, repair, and system design
  • All appropriate licenses to purchase and use refrigerant gases.
  • Knowledge of applicable building codes, ordinances and regulations of state and local authorities pertaining to HVAC, refrigeration, and boilers.
  • Knowledge of air compressors, pneumatic controls, welding techniques and soldering techniques.
  • Knowledge of materials and tools used in the operation and repair of HVAC and refrigeration systems.
  • Demonstrable ability to calibrate HVAC systems.
  • Expert ability to read and interpret blueprints, owner's manuals, equipment schematics and work orders.
  • Ability to develop HVAC and mechanical cost estimates based off of construction documents.
  • Demonstrable ability to use hand tools of the construction trades.
  • Basic understanding of Microsoft Office and other basic computer skills.
  • General knowledge of safe working practices.
  • Excellent critical thinking and problem-solving ability.
  • Ability to take direction and work well with a team.

Supervisory Responsibility
This position may require occasional oversight of other trades and labor on a project site but does not have any direct reports.
Work Environment
This position operates in construction environments, inside and outside, in all weather conditions, and in professional offices. The employee must routinely use tools of the construction trades and standard office equipment.
Physical Demands
While performing the duties of this job, the employee is regularly required to twist, turn, bend, lift, kneel, climb, and stand. Regular lifting up to 75 lbs. may occur.
Position Type / Expected Hours of Work
This is a full-time position that requires a mixture of travel within CONUS and OCONUS to work at construction sites, to include austere and hostile areas, and work in the southeastern Pennsylvania area. When the employee is not deployed to a construction project, they will report as necessary to a company facility to perform pre-construction tasks. Typical hours are 40+ hours per week. The ability to travel and work flexible hours (including nights, weekends, and holidays) is required.
Travel
Up to 75% required. The ability to travel to job sites on short notice and be away for extended periods of time based on contract needs is required.
Required Education and Experience
10+ years' proven experience as an HVAC technician with journeyman's license and with verifiable experience renovating facilities and leading crews to include:
    • Supporting government customers;
    • HVAC project management;
    • Planning, design, budgeting, and estimating; and
    • Oversight of subcontractors and vendors to ensure quality standards are met.
  • Previous experience constructing or renovating secured office spaces, Sensitive Compartmented Information Facilities (SCIFs) and/or shielded enclosures is desired but not required.

Work Authorization / Security Clearance
  • Must be able to obtain and maintain a federal government security clearance.
  • Must be authorized to work in the U.S.
  • Must be able to pass federal contract OCONUS deployment requirements published by the US Government from time to time.
  • Must successfully pass pre-employment (post offer) background check.
  • Must successfully pass pre-employment (post offer) drug test and motor vehicle record review.
  • Must possess a valid driver's license compliant with REAL ID requirements.

AAP / EEO Statement
TriTech Applied Sciences, Inc. is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities of this job may change without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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