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Day Shift Wayfair Customer Service Jobs (NOW HIRING)

Wayfair, an online destination for all things home * Joss & Main, where beautiful furniture and ... Service customers seeking assistance with post-order issues such as returns, replacements, refunds ...

Shift Options: * M-F 6PM-2:30AM * M/T/TH/F 7AM-5:30PM We are Wayfair; we deliver a best-in-class ... Bachelor's or associate degree in management, administration, supply chain, customer service, or 5+ ...

We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe's, Wayfair, and ... Flexible Paid Time Off. * 12 PTO days per year, accrued bi-weekly, with incremental increases ...

We are looking for friendliness and great work ethic to join our Dayshift Staff! Join our team ... Provide friendly, enthusiastic service for all guests * Promptly greet guests as they enter and ...

Passion for design, great customer service and a drive to exceed sales targets. * Strong ... Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal ...

Customer Service

Salisbury, NC · On-site

$14.50 - $19.75/hr

You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ... Free meal each shift * Eligibility to accrue paid vacation time. * Medical benefits for qualifying ...

Customer Service

Spartanburg, SC · On-site

$12.75 - $17.50/hr

You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation ... Free meal each shift * Eligibility to accrue paid vacation time. * Medical benefits for qualifying ...

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Day Shift Wayfair Customer Service information

See salary details

$24.5K

$58K

$101K

How much do day shift wayfair customer service jobs pay per year?

As of Jun 17, 2026, the average yearly pay for day shift wayfair customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is working for Wayfair worth it?

Working as a Day Shift Wayfair Customer Service representative involves handling customer inquiries, resolving issues, and using tools like CRM software. The role typically offers part-time or full-time hours with a focus on communication skills and patience, and pay rates are generally aligned with industry standards for customer service positions.

Do Wayfair pay weekly or biweekly?

Day Shift Wayfair Customer Service employees are typically paid on a biweekly basis. This schedule is common for customer service roles, and employees may need to use payroll or HR portals to access their pay stubs and manage their payments.

How much does Wayfair pay?

The average pay for a Day Shift Wayfair Customer Service representative is around $14 to $17 per hour, depending on experience and location. Pay rates may vary, and employees often receive additional benefits such as flexible schedules and training opportunities.

Does Wayfair provide equipment to work from home?

For a Day Shift Wayfair Customer Service role, the company typically provides necessary equipment such as computers and headsets to support remote work. Employees are usually expected to have a suitable home office setup, including a reliable internet connection. Specific equipment provisions may vary by position and location, so it is advisable to confirm during the hiring process.

What is the difference between Day Shift Wayfair Customer Service vs Night Shift Wayfair Customer Service?

AspectDay Shift Wayfair Customer ServiceNight Shift Wayfair Customer Service
Work HoursTypically 8 AM - 4 PM or 9 AM - 5 PMUsually 4 PM - 12 AM or 10 PM - 6 AM
Work EnvironmentSame as night shift, with daytime operations and customer interactionsSame environment, but during evening hours, possibly less busy
CredentialsCustomer service experience, communication skillsSame as day shift, no additional certifications required
Employer & IndustryWayfair, e-commerce retailWayfair, e-commerce retail

The main difference between Day Shift and Night Shift Wayfair Customer Service roles is the working hours. Both roles require similar skills and work in the same environment, but the shift timing varies to cover different customer service hours. Your choice depends on your preferred work schedule.

More about Day Shift Wayfair Customer Service jobs
What cities are hiring for Day Shift Wayfair Customer Service jobs? Cities with the most Day Shift Wayfair Customer Service job openings:
What states have the most Day Shift Wayfair Customer Service jobs? States with the most job openings for Day Shift Wayfair Customer Service jobs include:
Infographic showing various Day Shift Wayfair Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 54% Full Time, 37% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Spanish Bilingual Service Consultant

Spanish Bilingual Service Consultant

Wayfair

Bryan, TX

$14.25 - $18/hr

Full-time

Posted 10 days ago


Wayfair rating

6.4

Company rating: 6.4 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

30th of 58 rated furniture retailers


Job description

Company Description

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and decor across all styles and price points. The Wayfair family of brands includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home decor

Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Job Description

Key Job Duties:  

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Project a professional company image through phone and email interactions.
  • Recognize, document, and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
Qualifications

Requirements:  

  • Bachelor's Degree preferred and/or equivalent customer service experience
  • Must speak fluent Spanish
  • Excellent communication and relationship building skills.
  • Passion for helping customers.
  • Desire to make Customer Service a career.
  • Service experience, preferably in a call center.
  • A successful track record working in a high volume environment.
  • Strong desire to be part of a team achieving personal and company financial goals.
  • Able to solve problems by thinking analytically and creatively.
  • Familiar with the latest e-commerce trends.
  • Regular and reliable attendance is an essential function of this position.
Additional Information

All your information will be kept confidential according to EEO guidelines.


What Wayfair employees say

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Wayfair logo

About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

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