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Digital Customer Service Representative Jobs (NOW HIRING)

MSLGROUP

Customer Service Representative

West Chicago, IL · Hybrid

$16.25 - $22.25/hr

Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand ...

Digitas

Customer Service Representative

West Chicago, IL · Hybrid

$16.25 - $22.25/hr

Customer Services Representative Company description A division of Publicis Groupe, Publicis ... Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection ...

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Digital Customer Service Representative information

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How much do digital customer service representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Customer Service Representative, and why are they important?

To thrive as a Digital Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer support processes, often supported by a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and helpdesk software is typically required for efficient digital interactions. Patience, empathy, and the ability to multitask are vital soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are crucial for delivering timely, accurate, and positive experiences in a digital-first customer service environment.

What is the difference between Digital Customer Service Representative vs Customer Support Specialist?

AspectDigital Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, in-person, or online
Industry UsageRetail, e-commerce, tech companiesVarious industries including retail, telecom, tech
Search & Comparison IntentFocus on digital communication skills, online supportBroader customer support roles, including phone and in-person

The Digital Customer Service Representative primarily handles online customer interactions via chat, email, and social media, focusing on digital communication skills. Customer Support Specialists may work across multiple channels, including phone and in-person support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges faced by Digital Customer Service Representatives, and how can they be overcome?

Digital Customer Service Representatives often face challenges such as managing high volumes of inquiries across multiple digital channels (like chat, email, and social media) and maintaining a consistent, empathetic tone without face-to-face interaction. To overcome these challenges, it’s helpful to develop strong multitasking skills, familiarize yourself with the company’s digital tools, and continuously update your product knowledge. Collaborating closely with team members and supervisors can also offer support and guidance when handling complex or escalated issues.

What are Digital Customer Service Representatives?

Digital Customer Service Representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing support through digital channels such as email, live chat, social media, and messaging apps. Unlike traditional customer service representatives who primarily use phone calls or face-to-face communication, digital representatives use online platforms to interact with customers. Their role is crucial in ensuring a positive customer experience in today's digital-first environment, addressing customer needs quickly and efficiently. They may also use specialized software and tools to track interactions, access customer information, and escalate issues when necessary.
More about Digital Customer Service Representative jobs
What cities are hiring for Digital Customer Service Representative jobs? Cities with the most Digital Customer Service Representative job openings:
What are the most commonly searched types of Digital Customer Service Representative jobs? The most popular types of Digital Customer Service Representative jobs are:
What states have the most Digital Customer Service Representative jobs? States with the most job openings for Digital Customer Service Representative jobs include:
What job categories do people searching Digital Customer Service Representative jobs look for? The top searched job categories for Digital Customer Service Representative jobs are:
Digital Customer Service Representative jobs near you
Infographic showing various Digital Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 13% Part Time, and 10% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Digital Customer Retention Specialist

Weed Man Lawn Care

Bloomington, IL • On-site

Full-time

Retirement, PTO

Posted 11 days ago

Job description

Digital Customer Service Retention Specialist

Department: Customer Service/Administration

Reports To: Customer Service Director / Customer Service Representative Supervisor

Company: Weed Man Lawn Care (Terra Firma Enterprises)

Purpose of the Role
  • The Digital Customer Service Retention Specialist (Digital CSR) is responsible for customer satisfaction, supporting the company’s reputation, as well as meeting retention goals in day-to-day operations. Ensuring that all inquiries and requests are addressed in a timely, professional, and customer-first manner. This position plays a critical role in maintaining service standards, minimizing delays, and supporting internal communication flow between departments, while assisting with accounts receivable when necessary, and using all forms of digital communication with our customers.
Key Deliverables
  • Act as a cultural ambassador, delivering the best experience with every customer interaction (via phone and/or digital communication). Being professional, consistent, and friendly when communicating with customers or other employees. Helping each customer to understand our products and services, and guide them through the season.
  • Maintain retention goals by proactively creating positive customer experiences and assisting in preventing service issues and/or or solving them by asking in-depth questions.
  • Complete all daily work within prescribed deadlines to support the smooth flow of operations. Identifying customer needs quickly and finding effective and accurate solutions. Escalating complex issues to the appropriate department when necessary.
Performance Expectations
  • Proactively plan, schedule, and coordinate daily tasks.
  • Consistently follow company policies, systems, and service standards.
  • Assisting in maintaining accurate documentation and logs for all customer interactions.
  • Educate and upsell products or services that customers do not have on their program.
  • Report any off-standard work or issues to a direct supervisor immediately.
  • Rotating Saturday schedule (in-season only)
  • Problem-solving at a fast pace, keeping a calm mindset, and a customer-first approach while being able to perform escalated customer resolutions.
Qualifications & Core Skills
  • High school diploma or equivalent
  • Previous customer service retention or call center experience required
  • Experience in retention, call center, or service-based industries preferred
  • Previous work in lawn care preferred
  • Ability for strong and fast written communication with speed and accuracy
  • Proficient in using Microsoft 365
  • Excellent time management and prioritization
  • Ability to navigate multiple systems simultaneously
  • Comfortable working in a fast-paced, high-volume environment
Work Space Environment Requirements:
  • Candidates must have access to a dedicated, distraction-free home-based worksite suitable for conducting professional business
  • Reliable internet connection
  • Employees are responsible for providing their own workstation equipment, including (but not limited to): a Windows based laptop/desktop, headset
Tools You’ll Use:
  • Winbox (email & internal messaging)
  • SMS/Text communication platform
  • Web Manager (customer portal & service tracking)
  • Podium (customer messaging & reviews)
  • CRM/Admin Notes for follow-ups
What we offer:
  • $18 - $20 an hour (depending on experience)
  • 3% commission for any sales of any programs or add-on services
  • Paid training
  • Supportive, team-oriented work culture
  • PTO earned after 90-day probation period
  • 401k offered after 6 months (up to 3% match)