ZipRecruiter

Log In

1

Digital Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

NDX

Customer Service Representative

Palm Beach Gardens, FL · On-site

$15.25 - $20.50/hr

... Service Representative . THIS IS A REMOTE / HYBRID OPPORTUNITY. The regular hours for this position ... Deliver onboarding and training for new customers on the company's digital customer portal ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

next page

Showing results 1-20

People also search for

All JobsDigital Customer Service Representative Jobs

Digital Customer Service Representative information

See salary details

$9

$18

$26

How much do digital customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Customer Service Representative, and why are they important?

To thrive as a Digital Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer support processes, often supported by a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and helpdesk software is typically required for efficient digital interactions. Patience, empathy, and the ability to multitask are vital soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are crucial for delivering timely, accurate, and positive experiences in a digital-first customer service environment.

What are some common challenges faced by Digital Customer Service Representatives, and how can they be overcome?

Digital Customer Service Representatives often face challenges such as managing high volumes of inquiries across multiple digital channels (like chat, email, and social media) and maintaining a consistent, empathetic tone without face-to-face interaction. To overcome these challenges, it’s helpful to develop strong multitasking skills, familiarize yourself with the company’s digital tools, and continuously update your product knowledge. Collaborating closely with team members and supervisors can also offer support and guidance when handling complex or escalated issues.

What are Digital Customer Service Representatives?

Digital Customer Service Representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing support through digital channels such as email, live chat, social media, and messaging apps. Unlike traditional customer service representatives who primarily use phone calls or face-to-face communication, digital representatives use online platforms to interact with customers. Their role is crucial in ensuring a positive customer experience in today's digital-first environment, addressing customer needs quickly and efficiently. They may also use specialized software and tools to track interactions, access customer information, and escalate issues when necessary.

What is the difference between Digital Customer Service Representative vs Customer Support Specialist?

AspectDigital Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, in-person, or online
Industry UsageRetail, e-commerce, tech companiesVarious industries including retail, telecom, tech
Search & Comparison IntentFocus on digital communication skills, online supportBroader customer support roles, including phone and in-person

The Digital Customer Service Representative primarily handles online customer interactions via chat, email, and social media, focusing on digital communication skills. Customer Support Specialists may work across multiple channels, including phone and in-person support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Digital Customer Service Representative jobs
What cities are hiring for Digital Customer Service Representative jobs? Cities with the most Digital Customer Service Representative job openings:
What are the most commonly searched types of Digital Customer Service Representative jobs? The most popular types of Digital Customer Service Representative jobs are:
What states have the most Digital Customer Service Representative jobs? States with the most job openings for Digital Customer Service Representative jobs include:
What job categories do people searching Digital Customer Service Representative jobs look for? The top searched job categories for Digital Customer Service Representative jobs are:
Digital Customer Service Representative jobs near you
Infographic showing various Digital Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 4% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Mr. Electric

Claremont, NC • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 18 hours ago

Mr. Electric rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people's lives?
Do you like interacting with homeowners and helping to create safer homes?
If so, you're in luck! Mr. Electric is looking for customer service representatives to join our team, so apply today!
Why You Should Join Our Team as a Customer Service Representative
We Invest in You - We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.
We Collaborate with You - As a CSR, you'll work closely with other team members and service technicians to ensure that customers receive the best possible service.
We Share Our Success with You - We've figured out the formula and will show you how to deliver an exceptional customer experience.
Here are Your Responsibilities as a CSR at Mr. Electric
As a Customer Service Representative, you are a key member of our team. You'll be the first point of contact that customers have with us and shape the customer's perception of Mr. Electric from the beginning.
Here are the primary responsibilities for this position:
• You will answer customer calls and schedule jobs according to the customer's needs.
• You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
• You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
Here's How We Measure Success
• Solidify Opportunities - By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction - You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency - To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.
How to Know If You Are a Good Fit
As a Mr. Electric customer service representative,
• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.
Job Requirements
The following are the minimum requirements for the Customer Service Representative position.
• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills
Here's What We Provide For You
• Software Application and Peripherals - We provide state-of-the-art digital tools for a smooth process while booking calls.
• Training Program - As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.
Pay and Benefits
The starting pay range for our Customer Service Representatives is $16.00 to $20.00 per hour, depending on your level of experience.
We also offer the following benefits for our Customer Service Representatives:
• Medical, Dental, and Vision
• Supplemental Health and Wellness Benefits
• Paid Holidays
• Paid Time Off
If you are ready to take the next step in your career as a Customer Service Representative and want to join a team where you are valued and can excel, APPLY TODAY!

What Mr. Electric employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply