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Digital Customer Service Representative Jobs (NOW HIRING)

Mr Electric

Customer Service Representative

Kingsport, TN · On-site

$15.25 - $20.75/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You ... digital tools for a smooth process while booking calls. • Training Program - As part of the Mr.

Mr Electric

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

Electric is looking for customer service representatives to join our team, so apply today! Why You ... digital tools for a smooth process while booking calls. • Training Program - As part of the Mr.

HB Travels

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Atlanta, Georgia, United States Need some extra cash for the ... Comfortable using online systems and digital tools (training provided). * Previous experience in ...

HB Travels

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

About the job Customer Service Representative Need some extra cash for the holiday season? Were ... Comfortable using online systems and digital tools (training provided). * Previous experience in ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Tennessee City, Tennessee, United States Job Openings ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote San Antonio, Texas, United States Job Openings Customer ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

Johnson Service Group

Be Seen First

Customer Service Representative

Hicksville, NY · On-site

$23 - $25/hr

JSG is seeking a Customer Service Representative for our client in Hicksville NY. In this role, you ... Familiarity with online portals and digital communication platforms Company Description Johnson ...

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Digital Customer Service Representative information

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How much do digital customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a digital customer service representative?

Digital Customer Service Representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing support through digital channels such as email, live chat, social media, and messaging apps. Unlike traditional customer service representatives who primarily use phone calls or face-to-face communication, digital representatives use online platforms to interact with customers. Their role is crucial in ensuring a positive customer experience in today's digital-first environment, addressing customer needs quickly and efficiently. They may also use specialized software and tools to track interactions, access customer information, and escalate issues when necessary.

What are the key skills and qualifications needed to thrive as a digital customer service representative?

To thrive as a Digital Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer support processes, often supported by a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and helpdesk software is typically required for efficient digital interactions. Patience, empathy, and the ability to multitask are vital soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are crucial for delivering timely, accurate, and positive experiences in a digital-first customer service environment.

What are some common challenges faced by digital customer service representatives, and how can they be overcome?

Digital Customer Service Representatives often face challenges such as managing high volumes of inquiries across multiple digital channels (like chat, email, and social media) and maintaining a consistent, empathetic tone without face-to-face interaction. To overcome these challenges, it’s helpful to develop strong multitasking skills, familiarize yourself with the company’s digital tools, and continuously update your product knowledge. Collaborating closely with team members and supervisors can also offer support and guidance when handling complex or escalated issues.

What is the difference between Digital Customer Service Representative vs Customer Support Specialist?

AspectDigital Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, in-person, or online
Industry UsageRetail, e-commerce, tech companiesVarious industries including retail, telecom, tech
Search & Comparison IntentFocus on digital communication skills, online supportBroader customer support roles, including phone and in-person

The Digital Customer Service Representative primarily handles online customer interactions via chat, email, and social media, focusing on digital communication skills. Customer Support Specialists may work across multiple channels, including phone and in-person support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Digital Customer Service Representative jobs

What are the most commonly searched types of Digital Customer Service Representative jobs?

The most popular types of Digital Customer Service Representative jobs are:

What states have the most Digital Customer Service Representative jobs?

States with the most job openings for Digital Customer Service Representative jobs include:

What are popular job titles related to Digital Customer Service Representative jobs?

For Digital Customer Service Representative jobs, the most frequently searched job titles are:

Digital Customer Service Representative jobs near you
Infographic showing various Digital Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Philipsburg, PA • On-site

JJ Powell, Inc.
See more jobs at JJ Powell, Inc.external

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Assist customers with account setup, delivery scheduling, product inquiries, and billing questions.

  • Answer client questions about services and programs, inform about promotions, and follow up on inquiries.

  • Log service tickets, provide accurate information regarding order status and delivery, and resolve billing disputes and complaints.

Job description

WE’RE HIRING! Customer Service Representative (CSR) – Join the JJ Powell Team

We’re seeking an enthusiastic, reliable, and friendly Customer Service Representative to deliver exceptional support to our clients. In this role, you’ll assist customers with account setup, delivery scheduling, product inquiries, billing questions, and more—whether it’s about oil, propane, HVAC, Easypay, or other programs. If you love helping people and thrive in a fast-paced, team-oriented environment, we want to hear from you!

Why Work With Us:

  • Immediate 401(k) Eligibility – Start saving for your future right away.
  • Health Insurance Options – Choose from two plans to suit your needs.
  • Dental & Vision Insurance – Full-spectrum health coverage.
  • Paid Time Off & Holidays – Enjoy work-life balance and well-deserved breaks.
  • Life & Disability Insurance – Protect what matters most.

What You’ll Do: 

As a Customer Service Representative, you’ll be the voice and face of JJ Powell, helping customers feel valued, informed, and supported.

Your mission:

  • Deliver Outstanding Service: Answer client questions about our services and programs. Inform customers about promotions and offer upsells when appropriate. Make outbound calls and follow up on customer inquiries.
  • Promote Our Business: Maintain strong knowledge of JJ Powell’s products, services, and promotions. Set up and manage new and existing customer accounts. Process payments and handle required documentation.
  • Maintain Accuracy & Attention to Detail: Provide timely, accurate information to customers regarding order status, delivery scheduling, and product knowledge. Log service tickets and enter relevant data into internal systems.
  • Resolve Customer Issues: Address and resolve billing disputes, credit questions, and complaints via phone, email, mail, and social media. Provide timely feedback to the company regarding service failures or client concerns.
  • Support Our Digital Efforts: Participate in live online chats with current and prospective clients. Maintain fleet maintenance records, generate reports, work orders, and invoices using company software.

This position is ideal for someone who enjoys working with people, solving problems, and being a helpful, reliable resource for both customers and coworkers.

 Apply now and join the customer service team at JJ Powell—where great service and hometown values come together!

Qualifications: 

To excel as a Customer Service Representative, you’ll bring the following to the table:

  • Education: High school diploma, GED or higher.
  • Experience/Skills: Minimum of 2 years of customer service experience. Credit and CRM experience are a plus.
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    J Powell Inc. is an equal employment opportunity employer that does not discriminate based on race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, place of birth, sexual orientation, veteran status, or any other characteristic protected by the applicable federal, state, or local laws.

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