ZipRecruiter

Log In

1

Home Based Digital Customer Service Representative Jobs

TELUS Digital

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

... based on ability. About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to ...

Mr. Electric

Customer Service Representative

Johnson City, TN · On-site

$15.75 - $21.25/hr

Do you like interacting with homeowners and helping to create safer homes? If so, you're in luck ... You will help manage multiple systems within the company to ensure there is organization based upon ...

next page

Showing results 1-20

All JobsHome Based Digital Customer Service Representative Jobs

Home Based Digital Customer Service Representative information

See salary details

$9

$18

$26

How much do home based digital customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for home based digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Home Based Digital Customer Service Representative vs Remote Digital Customer Support Specialist?

AspectHome Based Digital Customer Service RepresentativeRemote Digital Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service certificationsHigh school diploma or equivalent; customer support certifications
Work EnvironmentHome office, computer, internet connectionHome office, computer, internet connection
Industry UsageCustomer service, retail, tech supportCustomer support, tech companies, e-commerce
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, technical support, product guidance

Both roles involve working remotely to assist customers via digital channels. The main difference lies in their focus: Home Based Digital Customer Service Representatives primarily handle general inquiries and order processing, while Remote Digital Customer Support Specialists often focus on technical troubleshooting and resolving complex issues. Both positions require similar credentials and work environments, making them closely related but distinct in their specific responsibilities.

What cities are hiring for Home Based Digital Customer Service Representative jobs? Cities with the most Home Based Digital Customer Service Representative job openings:
What states have the most Home Based Digital Customer Service Representative jobs? States with the most job openings for Home Based Digital Customer Service Representative jobs include:
Home Based Digital Customer Service Representative jobs near you

Digital Customer Retention Specialist

Weed Man Lawn Care

Bloomington, IL • On-site

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

Digital Customer Service Retention Specialist

Department: Customer Service/Administration

Reports To: Customer Service Director / Customer Service Representative Supervisor

Company: Weed Man Lawn Care (Terra Firma Enterprises)

Purpose of the Role
  • The Digital Customer Service Retention Specialist (Digital CSR) is responsible for customer satisfaction, supporting the company’s reputation, as well as meeting retention goals in day-to-day operations. Ensuring that all inquiries and requests are addressed in a timely, professional, and customer-first manner. This position plays a critical role in maintaining service standards, minimizing delays, and supporting internal communication flow between departments, while assisting with accounts receivable when necessary, and using all forms of digital communication with our customers.
Key Deliverables
  • Act as a cultural ambassador, delivering the best experience with every customer interaction (via phone and/or digital communication). Being professional, consistent, and friendly when communicating with customers or other employees. Helping each customer to understand our products and services, and guide them through the season.
  • Maintain retention goals by proactively creating positive customer experiences and assisting in preventing service issues and/or or solving them by asking in-depth questions.
  • Complete all daily work within prescribed deadlines to support the smooth flow of operations. Identifying customer needs quickly and finding effective and accurate solutions. Escalating complex issues to the appropriate department when necessary.
Performance Expectations
  • Proactively plan, schedule, and coordinate daily tasks.
  • Consistently follow company policies, systems, and service standards.
  • Assisting in maintaining accurate documentation and logs for all customer interactions.
  • Educate and upsell products or services that customers do not have on their program.
  • Report any off-standard work or issues to a direct supervisor immediately.
  • Rotating Saturday schedule (in-season only)
  • Problem-solving at a fast pace, keeping a calm mindset, and a customer-first approach while being able to perform escalated customer resolutions.
Qualifications & Core Skills
  • High school diploma or equivalent
  • Previous customer service retention or call center experience required
  • Experience in retention, call center, or service-based industries preferred
  • Previous work in lawn care preferred
  • Ability for strong and fast written communication with speed and accuracy
  • Proficient in using Microsoft 365
  • Excellent time management and prioritization
  • Ability to navigate multiple systems simultaneously
  • Comfortable working in a fast-paced, high-volume environment
Work Space Environment Requirements:
  • Candidates must have access to a dedicated, distraction-free home-based worksite suitable for conducting professional business
  • Reliable internet connection
  • Employees are responsible for providing their own workstation equipment, including (but not limited to): a Windows based laptop/desktop, headset
Tools You’ll Use:
  • Winbox (email & internal messaging)
  • SMS/Text communication platform
  • Web Manager (customer portal & service tracking)
  • Podium (customer messaging & reviews)
  • CRM/Admin Notes for follow-ups
What we offer:
  • $18 - $20 an hour (depending on experience)
  • 3% commission for any sales of any programs or add-on services
  • Paid training
  • Supportive, team-oriented work culture
  • PTO earned after 90-day probation period
  • 401k offered after 6 months (up to 3% match)