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Digital Customer Care Representative Jobs (NOW HIRING)

Northwest Community Bank

Customer Care Representative

Avon, CT · On-site

$15.75 - $21.50/hr

Customer Care Representative Operations | Banking Reports to: Customer Care Supervisor Summary of ... This role supports customer account servicing, digital banking, debit card services, transaction ...

HireBoost

Customer Care Representative

$1.0K - $1.2K/mo

Customer Care Representative This is a remote position. About the Company Our client is a health ... Comfortable using CRM systems, scheduling platforms, and digital communication tools * High ...

Northwest Community Bank

Customer Care Representative

Avon, CT · On-site

$15.75 - $21.50/hr

Customer Care Representative Operations | Banking Reports to: Customer Care Supervisor Summary of ... This role supports customer account servicing, digital banking, debit card services, transaction ...

Golden Customer Care

Customer Care Representative

Yuma, AZ · On-site

$15.75 - $21.50/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming) Training Schedule: Paid ...

Golden Customer Care

Customer Care Representative

Mankato, MN · On-site

$15.75 - $21.50/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming) Training Schedule: Paid ...

Golden Customer Care

Customer Care Representative

Casper, WY · On-site

$15.50 - $21/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming) Training Schedule: Paid ...

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Digital Customer Care Representative information

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How much do digital customer care representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for digital customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Digital Customer Care Representative jobs near you

Customer Care Representative

Avon, CT • On-site

Northwest Community Bank
Commercial Banking • 51 - 200 employees
Learn more about Northwest Community Bankexternal

$15.75 - $21.50/hr

Other

Posted 7 days ago

Job description

Customer Care Representative

Operations | Banking

Reports to: Customer Care Supervisor

Summary of the Role

The Customer Care Representative serves as the primary point of contact for customers, delivering exceptional service through inbound and outbound telephone interactions. This role supports customer account servicing, digital banking, debit card services, transaction inquiries, and product education while maintaining compliance with bank policies, security protocols, and regulatory requirements.

Key Responsibilities

  • Answer customer calls professionally and efficiently while providing accurate information and timely resolution of inquiries
  • Authenticate customer identity in accordance with bank security standards and privacy requirements
  • Assist customers with account information, transaction research, maintenance requests, stop payments, debit card servicing, and address changes
  • Provide support for online and mobile banking platforms, including password resets and access troubleshooting
  • Research, investigate, and resolve customer concerns, complaints, and service issues
  • Educate customers on deposit products, lending solutions, digital services, and other bank offerings
  • Accurately document customer interactions and service requests within bank systems
  • Achieve service quality, productivity, and customer satisfaction goals
  • Identify referral opportunities and connect customers with appropriate banking specialists
  • Remain current on bank products, procedures, regulatory requirements, and service standards

Skills

Customer Service Excellence | Telephone & Contact Center Operations Digital Banking Support | Problem Solving & Conflict Resolution Banking Products & Services | Written & Verbal Communication Customer Relationship Management | Regulatory Compliance Attention to Detail | Time Management & Multitasking

Qualifications

  • High school diploma or equivalent required; Associate's degree preferred
  • 1–2 years of customer service, banking, financial services, or call center experience
  • Strong interpersonal, communication, and problem-solving skills
  • Ability to work effectively in a fast-paced environment while managing multiple priorities
  • Proficiency with Microsoft Office and customer service technology platforms
  • Ability to maintain confidentiality of customer and bank information
  • Bilingual communication skills considered a plus

Why Join Us

  • Opportunity to build meaningful customer relationships
  • Support the Bank's service mission and commitment to exceptional customer service
  • Contribute directly to customer satisfaction and retention
  • Work in a collaborative and customer-focused environment
  • Opportunities for professional development and career growth

Work Environment & Physical Requirements

  • Primarily office-based role requiring prolonged sitting and computer use
  • Frequent telephone usage and customer interaction
  • Use of standard office equipment
  • Occasional standing, walking, bending, and lifting up to 10 pounds
  • Extended periods of visual focus and computer screen use
  • Regular attendance is an essential function of the position

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, veteran status, or any other protected status.

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