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Virtual Customer Care Representative Jobs (NOW HIRING)

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Elevance Health

Customer Care Representative I

Mason, OH

$15 - $20.50/hr

Customer Care Representative I Customer Care Representative I Location : This role enables ... Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ...

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Virtual Customer Care Representative information

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How much do virtual customer care representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for virtual customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Customer Care Representatives, and how can they be addressed?

Virtual Customer Care Representatives often face challenges such as managing high call volumes, handling difficult customer interactions remotely, and staying engaged without the immediate support of an in-person team. To address these, it's helpful to develop strong time management skills, utilize company-provided resources like knowledge bases and chat forums, and actively participate in team meetings or virtual check-ins. Proactively seeking feedback and staying connected with colleagues can also foster a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a Virtual Customer Care Representative, and why are they important?

To excel as a Virtual Customer Care Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is usually required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and loyalty.

What is the difference between Virtual Customer Care Representative vs Virtual Customer Support Specialist?

AspectVirtual Customer Care RepresentativeVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based or call centerRemote, home-based or call center
Industry UsageCommon in retail, telecom, bankingCommon in tech, retail, service industries
Job FocusHandling customer inquiries, complaints, order processingProviding technical support, troubleshooting, product info

The Virtual Customer Care Representative and Virtual Customer Support Specialist roles share similar credentials and work environments but differ mainly in their focus. The representative handles general customer inquiries and complaints, while the support specialist provides technical assistance and troubleshooting. Both roles are vital in customer service and often overlap, but their specific functions cater to different customer needs.

What is a Virtual Customer Care Representative?

A Virtual Customer Care Representative is a professional who provides customer support services remotely, usually via phone, chat, email, or social media. They assist customers with inquiries, troubleshoot issues, process orders, and provide product or service information. Working from a home office or another remote location, they use digital tools and communication platforms to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Virtual Customer Care Representatives are essential for businesses seeking to offer high-quality support while operating remotely.
What cities are hiring for Virtual Customer Care Representative jobs? Cities with the most Virtual Customer Care Representative job openings:
What are the most commonly searched types of Customer Care Representative jobs? The most popular types of Customer Care Representative jobs are:
What states have the most Virtual Customer Care Representative jobs? States with the most job openings for Virtual Customer Care Representative jobs include:
Virtual Customer Care Representative jobs near you
Customer Care Representative

Customer Care Representative

Golden Customer Care

Salt Lake City, UT

$15.50 - $21/hr

Full-time

Posted 21 hours ago

Job description

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We're Looking For A: Customer Care Representative

Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming)

Training Schedule: Paid virtual training (4-5 weeks)

  • 8:00 AM to 4:30 PM MST Monday-Friday

Call Center Hours of Operation: All shifts include working both weekend days

  • 7:00AM-6:00PM MST Monday-Friday
  • 7:00AM-5:00PM MST Saturday/Sunday

The Golden Difference. How are we different from other companies?

  • Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
  • Employee Stock Ownership Plan (You're part owner of GCC). Learn more.
  • 401k retirement contribution with company matching up to 3.5%
  • 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays
  • Internet reimbursement
  • Massive room for professional growth and results-based pay increases
  • Actually fun virtual & in-person events

What You'll Be Doing:

  • Use multiple systems simultaneously to resolve customer inquiries efficiently
  • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
  • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
  • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
  • Correct/update customer information accurately as needed to ensure current and reliable records
  • Document customer requests and actions taken on the customer's account to ensure comprehensive and precise account records
  • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
  • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
  • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
  • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
  • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):

  • High school diploma or GED
  • 1-2 Years in a customer service role
  • 1 year customer service in a contact center setting (preferred)
  • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)
  • Working knowledge of call center systems and/or workflows

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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