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Virtual Customer Care Representative Jobs (NOW HIRING)

Ohio Willow Wood

Customer Care Rep

Mount Sterling, OH

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

CABS Heating

Customer Care Representative

West Sacramento, CA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Care Representative Location: West Sacramento, CA Pay: $19-$23 per hour , depending on experience + spiffs Schedule: You'll work full-time anytime between our business operation hours of 7 a ...

Lennar

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Care Representative Lennar is one of the nation's leading homebuilders, dedicated to ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

New

The Armstrong Company

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Customer Care Representative The Customer Care Representative will serve as the first point of ... Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead ...

Lennar

Customer Care Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Care Representative Lennar is one of the nation's leading homebuilders, dedicated to ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$15.25 - $20.75/hr

Customer Care Representative The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer ...

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Virtual Customer Care Representative information

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How much do virtual customer care representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer care representative?

A Virtual Customer Care Representative is a professional who provides customer support services remotely, usually via phone, chat, email, or social media. They assist customers with inquiries, troubleshoot issues, process orders, and provide product or service information. Working from a home office or another remote location, they use digital tools and communication platforms to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Virtual Customer Care Representatives are essential for businesses seeking to offer high-quality support while operating remotely.

What are the key skills and qualifications needed to thrive as a virtual customer care representative, and why are they important?

To excel as a Virtual Customer Care Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is usually required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and loyalty.

What are some common challenges faced by virtual customer care representatives, and how can they be addressed?

Virtual Customer Care Representatives often face challenges such as managing high call volumes, handling difficult customer interactions remotely, and staying engaged without the immediate support of an in-person team. To address these, it's helpful to develop strong time management skills, utilize company-provided resources like knowledge bases and chat forums, and actively participate in team meetings or virtual check-ins. Proactively seeking feedback and staying connected with colleagues can also foster a supportive remote work environment.

What is the difference between Virtual Customer Care Representative vs Virtual Customer Support Specialist?

AspectVirtual Customer Care RepresentativeVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based or call centerRemote, home-based or call center
Industry UsageCommon in retail, telecom, bankingCommon in tech, retail, service industries
Job FocusHandling customer inquiries, complaints, order processingProviding technical support, troubleshooting, product info

The Virtual Customer Care Representative and Virtual Customer Support Specialist roles share similar credentials and work environments but differ mainly in their focus. The representative handles general customer inquiries and complaints, while the support specialist provides technical assistance and troubleshooting. Both roles are vital in customer service and often overlap, but their specific functions cater to different customer needs.

What cities are hiring for Virtual Customer Care Representative jobs?

Cities with the most Virtual Customer Care Representative job openings:

What are the most commonly searched types of Customer Care Representative jobs?

The most popular types of Customer Care Representative jobs are:

What states have the most Virtual Customer Care Representative jobs?

States with the most job openings for Virtual Customer Care Representative jobs include:

Virtual Customer Care Representative jobs near you

Customer Care Representative

Trispoke Managed Services Pvt Ltd

Charlotte, NC • On-site

$15.75 - $21.25/hr

Other

Re-posted 17 days ago

Job description

Title: Customer Care Representative
Location : Charlotte, NC (ONSITE)
Duration : 12 months Contract to hire
Citizenship Requirement: US Citizenship
The Customer Care Representative reports into the Finance Shared Services (FSS) Customer Care Supervisor.
The Finance Customer Care department serves as the primary contact for employee's and vendor's service needs, questions or issues as they relate to Finance, Travel, Expense Management, Card Administration, Accounts Payable and Information Technology.
The Customer Care Representative is responsible for providing excellent, effective and prompt customer support to internal and external stakeholders for services provided within Enterprise Shared Services.
The department supports routine to complex questions and requests which support the Enterprise Shared Services.
Working as a team, Customer Care Representatives are the single point of contact for customers for an array of services.
This includes responding to customer issues or questions, resolving problems in a timely manner, and performing administrative processes via phone, chat, web and email.
The position is responsible for answering inquiries, performing routine program administration, and managing routine data/records.
Key Responsibilities:
• Answers customer or vendor inquiries and accesses information from multiple sources using numerous computer programs.
Fields and receives customer inquiries for basic to complex administrative issues and questions.
• Provides a high level of quality and comprehensive customer care services by collecting information from the customer or vendor, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically.
• Works as a team member performing various tasks across Accounts Payable, Travel and Expense and IT. Creates cases for handling and escalates cases to other provider groups, as needed.
• Creates relationships, partners and collaborates with peers, supervisors and higher level service center personnel to answer more complex client questions.
Skills Required
• Basic experience with Windows
• Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook
• Basic experience with Dell & HP laptops and desktop computers,
• Ability to learn and work within Active Directory user, group and computer accounts
• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
• Knowledge of security applications including antivirus software a plus
• Knowledge of Blackberry, Android and iPhone a plus
• Excellent 'Written' and 'Verbal' communication skills a necessity. •
A college degree with no work experience considered.
• Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.).
Experience Required
• Customer Service experience,
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
• Bilingual - Fluency in English and Spanish (written and verbal)
• Professional skills and ability to work independently
• Anticipate problems and respond accordingly
• Articulate complex subject matter effectively based upon caller needs
• Experience managing customers or clients
• Familiarity with Accounts Payable, Travel and Expense and IT
• Case management systems and knowledge base systems required (Service Now)
• Enterprise-level financial systems
• Expense Management System or Concur experience
• Experience in a finance shared service or call center environment preferred

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