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Virtual Customer Care Representative Jobs (NOW HIRING)

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

Ohio Willow Wood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE ...

Lennar

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Care Representative Lennar is one of the nation's leading homebuilders, dedicated to ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

New

The Armstrong Company

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Customer Care Representative The Customer Care Representative will serve as the first point of ... Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead ...

Lennar

Customer Care Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Care Representative Lennar is one of the nation's leading homebuilders, dedicated to ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$15.25 - $20.75/hr

Customer Care Representative The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer ...

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Virtual Customer Care Representative information

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How much do virtual customer care representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer care representative?

A Virtual Customer Care Representative is a professional who provides customer support services remotely, usually via phone, chat, email, or social media. They assist customers with inquiries, troubleshoot issues, process orders, and provide product or service information. Working from a home office or another remote location, they use digital tools and communication platforms to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Virtual Customer Care Representatives are essential for businesses seeking to offer high-quality support while operating remotely.

What are the key skills and qualifications needed to thrive as a virtual customer care representative, and why are they important?

To excel as a Virtual Customer Care Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is usually required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and loyalty.

What are some common challenges faced by virtual customer care representatives, and how can they be addressed?

Virtual Customer Care Representatives often face challenges such as managing high call volumes, handling difficult customer interactions remotely, and staying engaged without the immediate support of an in-person team. To address these, it's helpful to develop strong time management skills, utilize company-provided resources like knowledge bases and chat forums, and actively participate in team meetings or virtual check-ins. Proactively seeking feedback and staying connected with colleagues can also foster a supportive remote work environment.

What is the difference between Virtual Customer Care Representative vs Virtual Customer Support Specialist?

AspectVirtual Customer Care RepresentativeVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based or call centerRemote, home-based or call center
Industry UsageCommon in retail, telecom, bankingCommon in tech, retail, service industries
Job FocusHandling customer inquiries, complaints, order processingProviding technical support, troubleshooting, product info

The Virtual Customer Care Representative and Virtual Customer Support Specialist roles share similar credentials and work environments but differ mainly in their focus. The representative handles general customer inquiries and complaints, while the support specialist provides technical assistance and troubleshooting. Both roles are vital in customer service and often overlap, but their specific functions cater to different customer needs.

What cities are hiring for Virtual Customer Care Representative jobs?

Cities with the most Virtual Customer Care Representative job openings:

What are the most commonly searched types of Customer Care Representative jobs?

The most popular types of Customer Care Representative jobs are:

What states have the most Virtual Customer Care Representative jobs?

States with the most job openings for Virtual Customer Care Representative jobs include:

Virtual Customer Care Representative jobs near you

Customer Care Rep

WillowWood

Mount Sterling, OH • On-site

$14.75 - $20/hr

Full-time

Posted 26 days ago

Job description

Customer Care Rep Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. THE COMPANY:We are WillowWood, a well-established industry leader in providing prosthetic and orthotic products to clinicians and amputees around the world. Your efforts will be vital in helping us achieve our vision of "leveling the playing field" between physically unchallenged people and all people who find themselves challenged due to limb loss or limb dysfunction.THE POSITION:The Customer Care Rep is a key position that provides first contact for customers regarding our products. You will have overall responsibility for processing orders and returns as well as delivering information to customers. Some of the other things you'll be involved in include:Promptly and professionally answering all phone callsReceiving and entering orders and processing RMA'sProviding technical support for all WillowWood products THE SUCCESSFUL CANDIDATE:In addition to being passionate about what you do and dedicated to our mission and vision, applicants with the best chance of success in this position will also need the following:High school diploma or higherProficiency with Microsoft Office products, ERP software, and CRM programsAbility to interact with customers in a variety of media such as phone, email, live chat, text, etc. WHAT WE OFFER:A workplace that values the individual and treats everyone as familyCompetitive wage with quarterly incentivesCompetitive benefits package If you're ready to make a difference and take the first steps toward a challenging and rewarding position apply today! We are an Equal Opportunity Employer
Job Posted by ApplicantPro