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Associate Customer Care Representative Jobs (NOW HIRING)

Assurant

Associate Customer Care Representative 6.4

$16.23 - $25.16/hr

What is an Associate Customer Care Representative at Assurant? The role of an Associate Customer Care Representative is a key position within Assurant because you are the voice of our organization ...

Tokio Marine HCC

Customer Care Representative

Columbia, MO · On-site

$24 - $28/hr

Customer Care Representatives support clients through a variety of methods including phone, chat ... Associate or bachelor's degree is preferred What We Offer * Competitive salary and comprehensive ...

Tmhcc

Customer Care Representative

Columbia, MO

$28/hr

Customer Care Representatives support clients through a variety of methods including phone, chat ... Associate or bachelor's degree is preferred What We Offer * Competitive salary and comprehensive ...

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Helzberg

Customer Care Representative

Kansas City, MO

$15.50 - $21.25/hr

Customer Care Representatives provide high touch customer service for our Helzberg customers ... Associate's degree in Retail Management or Business Administration preferred. * One to three years ...

Careington

Customer Care Representative

Frisco, TX · On-site

$18.25/hr

Based in Frisco, TX, the contact center is home to over 150 dedicated Customer CARE representatives who provide live-agent assistance for product education, account maintenance, eligibility ...

Dieterich Bank

Customer Care Representative

Effingham, IL

$14.75 - $20/hr

Customer Care Representative Dieterich Bank is looking for a Customer Care Representative to join our corporate team in Effingham, IL. About Us: Dieterich Bank has approximately $1.5 billion in ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

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How much do associate customer care representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for associate customer care representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Care Representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are some common challenges faced by Associate Customer Care Representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What does an Associate Customer Care Representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.
What cities are hiring for Associate Customer Care Representative jobs? Cities with the most Associate Customer Care Representative job openings:
What are the most commonly searched types of Customer Care Representative jobs? The most popular types of Customer Care Representative jobs are:
What states have the most Associate Customer Care Representative jobs? States with the most job openings for Associate Customer Care Representative jobs include:
Associate Customer Care Representative jobs near you
Associate Customer Care Representative 6.4

Associate Customer Care Representative 6.4

Assurant

Remote

$16.23 - $25.16/hr

Full-time

PTO

Posted 5 days ago

Job description

What is an Associate Customer Care Representative at Assurant?
The role of an Associate Customer Care Representative is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role
  • You love helping and connecting with people
  • You're a problem solver who likes to think on their feet and enjoys a challenge
  • You thrive in a fast paced, changing environment

What You Will Like
  • The diversity - every day and every customer are different
  • The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
  • Medical benefits begin on your first day
  • Monthly incentive plan option to earn additional $200-$300/month
  • Tuition reimbursement available after 6 months up to $5000/annually
  • Competitive paid time off
  • Shift differential for nights and weekend

The Details
  • Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
  • This role requires listening to our customer's concerns and showing empathy while resolving their issue
  • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

What You Should Know About Us
  • Assurant, Inc. helps people protect what matters most to them
  • We have been around for a while with our roots tracing back to 1892
  • We are a Fortune 300 company employing approximately 15,000 people in 16 countries
  • We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have
  • Strong attention to detail
  • Love talking to people and ability to WOW customers on every call
  • Excellent verbal, written, and listening skills
  • Relentless drive to own the customers problem and resolve it
  • Ability to adapt well to change
  • Ability to work well in a fast-paced work environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling
  • Minimum high school diploma or GED

Pay Range:
$16.23 - $25.16
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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