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Associate Customer Care Representative Jobs (NOW HIRING)

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Oliver, Inc.

Customer Care Representative

Trevose, PA

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Customer Care Representative The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers.

HireBoost

Customer Care Representative

$1.0K - $1.2K/mo

Customer Care Representative This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and ...

Helzberg Diamonds

Customer Care Representative

Kansas City, MO · On-site

$15.50 - $21.25/hr

Customer Care Representatives provide high touch customer service for our Helzberg customers ... Associate's degree in Retail Management or Business Administration preferred. * One to three years ...

Helzberg

Customer Care Representative

Kansas City, MO · On-site

$15.50 - $21.25/hr

Customer Care Representatives provide high touch customer service for our Helzberg customers ... Associate's degree in Retail Management or Business Administration preferred. * One to three years ...

Dieterich Bank

Customer Care Representative

Effingham, IL · On-site

$14.75 - $20/hr

Customer Care Representative Dieterich Bank is looking for a Customer Care Representative to join our corporate team in Effingham, IL. About Us: Dieterich Bank has approximately $1.5 billion in ...

Servco

Customer Care Representative

Honolulu, HI

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

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Associate Customer Care Representative information

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How much do associate customer care representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for associate customer care representative in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Care Representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What jobs pay 4000 a week without a degree?

Associate Customer Care Representatives typically do not earn $4,000 weekly without specialized skills or experience. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require relevant training, certifications, or a strong track record. Most jobs paying this amount consistently without a degree are rare and often involve commission or performance-based pay structures.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are some common challenges faced by Associate Customer Care Representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, resolves issues, and provides information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal and problem-solving skills to ensure customer satisfaction.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance metrics. However, stress levels vary depending on the work environment, training, and individual coping skills, with some roles offering support and resources to manage workload effectively.

What does an Associate Customer Care Representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.

How can I make 2000 a week working from home?

An Associate Customer Care Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high call volumes, upselling, or working in specialized customer service roles that offer bonuses or commissions.
What cities are hiring for Associate Customer Care Representative jobs? Cities with the most Associate Customer Care Representative job openings:
What are the most commonly searched types of Customer Care Representative jobs? The most popular types of Customer Care Representative jobs are:
What states have the most Associate Customer Care Representative jobs? States with the most job openings for Associate Customer Care Representative jobs include:
Associate Customer Care Representative jobs near you
Infographic showing various Associate Customer Care Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Customer Care Representative/Sr. Customer Care Representative

Customer Care Representative/Sr. Customer Care Representative

Exchange Bank

Santa Rosa, CA • On-site

$20.40 - $26.20/hr

Full-time

Posted 21 days ago

Job description

This position is scheduled 38 hours per week. The work schedule is 9:00am to 6:00pm On Monday, Tuesday, Thursday, Friday and 8:30am to 2:30pm on Saturday. Work Schedule is subject to change based on business needs of the Bank. 

ESSENTIAL FUNCTIONS:

Customer Care Representative:

Customer Service: 70%

  • Answer incoming phone calls and transfer calls to appropriate person.
  • Answer general to complex customer inquiries regarding accounts, Bank products and information.
  • Exercise discretion in authorizing minor financial adjustments; waive fees, raise debit card limits, etc.
  • Initiate input for fund transfers, stop payments, account maintenance, corrections, address changes, and check orders, following all Bank policies and procedures.
  • Solve customer problems ranging from simple to complex and resolve complaints.  
  • Interview customers regarding ATM/debit card transactions reported as fraudulent and work with third party processor to prepare and file Reg E claims.
  • Provide Online Banking support by assisting customers with log on problems, password resets, browser issues, navigation and education, and bill pay questions.
  • Perform research to provide answers and alternatives for customer while maintaining bank standards and policies.
  • Open new customer accounts.
  • Order new checks for customer accounts.
  • Order new ATM/DEBIT cards and cancel cards lost, stolen or with fraudulent activity.
  • Interview customers and complete loan applications.
  • Quote rates and terms to customers on consumer loans.
  • Answer customer inquiries regarding loans.

Sales: 20%

  • Determine financial needs of customers and offer appropriate products.
  • Cross-sell products and services to achieve individual goals.
  • Follow-up with customers to ensure satisfaction and cross-sell additional products.
  • Market and actively promote Bank products through community events.
  •  Refer customers to other Bank departments for additional financial service products.
  • Work with other departments to successfully to complete the sales cycle.

Non-Essential Functions: 10%

  • Perform other duties as assigned.

Senior Customer Care Representative:

Performs all duties listed above with the addition of the following:

Customer Service: 55%

  •  Proactively solve complex problems and provide timely resolution.
  • Resolve complex customer complaints and handle escalated issues and customer calls when needed.
  • Participate in pilot groups for testing software applications and reviewing Bank procedures.
  • Raise VIP limits on Debit cards.

Sales: 20%

Training Support: 15%

  • Train and support Customer Care Representative with complex problem resolution.
  • Direct Customer Care Representative to appropriate resource material to answer questions.
  • Train and monitor new employees in Peer Mentoring program, including answering new employees’ questions, reviewing milestones, coaching through difficult issues, reviewing work assignments, communicating product knowledge and advising Manager on new employees’ progress.

Non-Essential Functions: 10%

  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

 MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

Customer Care Representative:

  • Knowledge of modern office administration methods and procedures.
  • Skills operating a personal computer including word processing, spreadsheet, presentation, and account management software.
  • Proficient in basic mathematics.
  • Ability to complete New Employee test with a 90% or better within 3 months of hire.

Senior Customer Care Representative:

  • Thorough knowledge of Bank software applications such as Decision Pro and Desktop.
  • Ability to complete Senior Customer Care Representative test with a 90% or better.

Physical Requirements:

  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to use a computer keyboard and calculator.
  • Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:

Customer Care Representative:

A combination of education and experience equivalent to a high school diploma and knowledge typically gained through a minimum of one year customer service, call center, banking or retail sales experience.

Senior Customer Care Representative:

A combination of education and experience equivalent to a high school diploma and knowledge typically gained through a minimum of two years experience as a Customer Care Representative.

Compensation

The hiring range for this position is $20.40 to $26.20 per hour. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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