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Associate Customer Care Representative Jobs in Wisconsin

Server Products Inc

Customer Care Representative

Richfield, WI · On-site

$16 - $21.50/hr

Associate's degree is preferred * Minimum of 1 year of customer care experience * Excellent written and verbal communication skills * Proven ability to resolve customer issues using empathy, patience ...

Server Products Inc

Customer Care Representative

Richfield, WI · On-site

$16 - $21.50/hr

Associate's degree is preferred * Minimum of 1 year of customer care experience * Excellent written and verbal communication skills * Proven ability to resolve customer issues using empathy, patience ...

Server Products

Customer Care Representative

Richfield, WI · On-site

$16 - $21.50/hr

Associate's degree is preferred * Minimum of 1 year of customer care experience * Excellent written and verbal communication skills * Proven ability to resolve customer issues using empathy, patience ...

Jewelers Mutual Group

Customer Care Representative

Neenah, WI · On-site

$16.50 - $22.50/hr

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. Uses general insurance and jewelry knowledge ...

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

Job Summary: The Customer Care Representative will interact with the company's customers by addressing inquiries and resolving complaints. Supervisory Responsibilities: · None Duties ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative ...

altaresourceshcm

Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative ...

Alta Resources Corp.

Customer Care Rep

Neenah, WI · On-site

$250/hr

Summary The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.50 - $22.50/hr

The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that ...

Associated Bank

Customer Care Represenative

Hales Corners, WI · On-site

$15.50 - $21/hr

As a Customer Care Representative, you'll be the friendly, knowledgeable voice our customers rely on. You'll resolve questions, troubleshoot issues, and provide financial guidance with empathy and ...

Jewelers Mutual Group

Customer Care Representative

Neenah, WI · On-site

$16.50 - $22.50/hr

Summary: Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. Uses general insurance and jewelry knowledge ...

enVista

Customer Care Representative

Madison, WI · On-site

$21.80 - $26.70/hr

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will ...

Envista

Customer Care Representative

Madison, WI · On-site

$21.80 - $26.70/hr

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

We have an opening for a Customer Care Representative in Southeastern WI . The Customer Care role provides support to both internal and external customers via appropriate communication means in a ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

We have an opening for a Customer Care Representative in Southeastern WI . The Customer Care role provides support to both internal and external customers via appropriate communication means in a ...

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All JobsAssociate Customer Care Representative JobsAssociate Customer Care Representative Jobs in Wisconsin

Associate Customer Care Representative information

What does an associate customer care representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an associate customer care representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What are some common challenges faced by associate customer care representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are the most commonly searched types of Customer Care Representative jobs in Wisconsin?

The most popular types of Customer Care Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Care Representative jobs?

Cities in Wisconsin with the most Associate Customer Care Representative job openings:

Associate Customer Care Representative jobs near you

Customer Care Representative

Server Products Inc

Richfield, WI • On-site

$16 - $21.50/hr

Full-time

Posted 20 days ago

Job description

Corporate Overview

Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.

The Opportunity

The Customer Care Representative will serve as the primary point of contact between our customers and internal departments. They are responsible for providing a seamless customer experience by providing support throughout the entire order process. The Customer Care Representative will play a proactive role in using product knowledge to help the customer select the right equipment for their menu and application.

Essential Duties and Responsibilities

  • Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, auto quote etc.)
  • Serve as the frontline contact for customer inquiries via incoming calls, emails or live chats providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
  • Coordinate with cross-functional teams to ensure on-time delivery and issue resolutions
  • Knowledgeable on Server international and domestic equipment in all product categories; knowledge base to include equipment’s features and benefits as well as basic maintenance and problem troubleshooting
  • Writes detailed and accurate non-conformance reports (NCR’s)
  • Process customer credit card payments through PayPal
  • Manage freight quotes with customer and shipping department
  • Actively participates in team meetings and completes required reports including planned orders, past due orders, order lead time and any other reports as needed by proactively sharing information for discussion
  • Performs other duties or responsibilities as requested or required

Requirements

  • High School diploma. Associate's degree is preferred
  • Minimum of 1 year of customer care experience
  • Excellent written and verbal communication skills
  • Proven ability to resolve customer issues using empathy, patience, and listening skills
  • Strong desire to assist customers with questions and provide feedback in a timely manner
  • Demonstrated planning, organization, critical thinking and follow-through skills

Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.