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Associate Customer Care Representative Jobs in Wisconsin

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary: The Customer Care Representative will interact with the company's customers by addressing inquiries and resolving complaints. Supervisory Responsibilities: · None Duties ...

Urgent

altaresourceshcm

Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.50 - $22.50/hr

The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that ...

Envista

Customer Care Representative

Madison, WI · On-site

$21.80 - $26.70/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will ...

enVista

Customer Care Representative

Madison, WI · On-site

$21.80 - $26.70/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will ...

Envista

Customer Care Representative

Madison, WI · On-site

$21.80 - $26.70/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

  • Retirement

  • PTO

We have an opening for a Customer Care Representative in Southeastern WI . The Customer Care role provides support to both internal and external customers via appropriate communication means in a ...

Crown Equipment

Service Customer Care Rep

New Berlin, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Customer Care Rep Location: New Berlin, WI, US, 53151 Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than ...

Alta Resources

Technical Customer Care Rep

Neenah, WI · On-site

Technical Customer Care Representative The Technical Customer Care Representative position provides professional, quality, and "best in class" service and technical support for existing customers by ...

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Associate Customer Care Representative information

What does an associate customer care representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an associate customer care representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What are some common challenges faced by associate customer care representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are the most commonly searched types of Customer Care Representative jobs in Wisconsin?

The most popular types of Customer Care Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Care Representative jobs?

Cities in Wisconsin with the most Associate Customer Care Representative job openings:

Associate Customer Care Representative jobs near you

Customer Care Representative

Pleasant Prairie Logistics LLC

Pleasant Prairie, WI • On-site

Urgent

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Be Seen First

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Job description

Job Summary:

The Customer Care Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

·         None

Duties/Responsibilities:

·         Interact with customers via telephone or email to provide support and information on truck deliveries. Email is done throughout the day as they come in. 

·         Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.

·         Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

·         Maintains records of customer interactions with details of inquiries, complaints, or comments.

·         Coordinate a wrecker service to pick up and deliver units to final location.  While keeping detailed documentation of all moves

·         Issue payment for all wreckers arranged

·         Reconcile all payments made via bank website

·         Assist in contacting repair facilities to get breakdown updates on all units.

·         Create, research and send out specific reports internally and to our customers.

·         Performs other related duties as assigned.

Required Skills/Abilities:

·         Excellent communication skills including active listening.

·         Service-oriented and able to resolve customer grievances.

·         Proficient computer skills with the ability to learn new software.

·         Multitasking and time management

Education and Experience:

·         High school diploma or equivalent.

·         Customer service experience required.

Physical Requirements:

·         Prolonged periods sitting at a desk and working on a computer.

·         Must be able to lift up to 15 pounds at times.