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Associate Customer Care Representative Jobs in Wisconsin

Unity Bank

Customer Care Team Representative

Augusta, WI · On-site

$18.25 - $23/hr

Customer Care Representative Reports to: Customer Care Manager Culture Vision Statement: Unity Bank strives to be an innovative bank that exceeds service excellence standards. Our culture is a caring ...

New

Alta Resources

Multi-Channel Customer Care Rep

Neenah, WI · On-site

$16.50 - $22.50/hr

Multi-Channel Customer Care Representative The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or ...

Alta Resources

Multi-Channel Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

Alta Resources

Multi-Channel Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

altaresourceshcm

Multi-Channel Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

altaresourceshcm

Multi-Channel Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Summary The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a ...

altaresourceshcm

French Bilingual Customer Care Rep

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is hiring French Bilingual Customer Service Representatives, located at our downtown ... Previous work experience in healthcare, administrative, retail, food service or call center ...

Alta Resources

French Bilingual Customer Care Rep

Neenah, WI · On-site

$16 - $20/hr

Alta Resources Hiring Alta Resources is hiring French bilingual customer service representatives ... Previous work experience in healthcare, administrative, retail, food service or call center ...

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All JobsAssociate Customer Care Representative JobsAssociate Customer Care Representative Jobs in Wisconsin

Associate Customer Care Representative information

What does an associate customer care representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an associate customer care representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What are some common challenges faced by associate customer care representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are the most commonly searched types of Customer Care Representative jobs in Wisconsin?

The most popular types of Customer Care Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Care Representative jobs?

Cities in Wisconsin with the most Associate Customer Care Representative job openings:

Associate Customer Care Representative jobs near you

Business Customer Care Representative II

Nature's Way

Green Bay, WI • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Nature’s Way rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Business Customer Care Representative II
Work Hours : 8am - 4:30pm
Welcome to a better way, an authentic way. Welcome to Nature's Way.
We believe that nature is the best way to holistic health, and it should be available to everyone.
When we help people live healthy lives, we build a happier, healthier world for everyone.
How we go about our work drives TRUST in who we are, what we do, and the products we produce.
Our customers trust:
  • Our products to be the gold standard
  • Our words to be true
  • Our claims to be honest,
  • Our actions to have integrity.
And we've been leading the way since 1969.
Be a part of helping people live healthy lives as our new Business Customer Care Representative II.
SUMMARY
The Customer Care II role is responsible for providing front-line support to our customers and managing relationships through various channels. All inquiries will be handled in a professional manner consistent with the Nature's Way Mission. The Customer Care II role also serves as the Subject Matter Expert for key applications and processes. They are responsible for portions of onboarding, scheduling, and training of new hires as well as maintaining/creating any necessary training tools. The Customer Care II role will participate in process improvement tasks, including writing, presenting, and training on new and revised processes. This role will support the Business and Integrative Customer Care teams with various administrative duties such as auditing, reporting, scheduling, and other miscellaneous tasks/projects.
RESPONSIBILITIES
  • Demonstrate an advanced understanding of tools and technology used to perform daily tasks, including SAP order processing, SAP Cloud 4 Customer, and Contact Center software.
  • Support the Business and Integrative Customer Care teams. This includes auditing, reporting, scheduling, and other miscellaneous tasks/projects.
  • Provide new, refresher, and cross-training for teams as needed.
  • Responsible for portions of onboarding, scheduling, and training of new hires as well as maintaining/creating any necessary training tools.
  • Provide ongoing education for existing applications and tools as needed. Such as sharing tips and tricks, updates, new features, shortcuts, efficiencies, etc.
  • Manage the SOP process, tools, and repositories. This includes revising and creating new SOPs.
  • Serve as a Subject Matter Expert on the team for key applications and processes.
  • Handle internal and external customer contacts through all company-supported channels, including phone, email, chat, fax, and website.
  • Provide fast, courteous, and accurate transactional support to all assigned customer groups, including but not limited to order entry, account maintenance, delivery tracking, and returns processing.
  • Maintain pricing, discounting, and promotion knowledge across all Nature's Way channels to service all customers accurately and efficiently.
  • Effectively manage and uphold company policies, including the NW Standard Terms and Conditions, Authorized Reseller policy, and MAP.
  • Review orders for compliance with key factors such as pricing, item numbers, and special requests. Identify price discrepancies and work with the customer and Sales to resolve.
  • Develop and maintain strong customer relationships. Ensure follow-through and follow-up.
  • Build and maintain strong relationships with the Sales team by providing guidance and system support, which includes car stock entry and knowledge of current promotions.
  • Relay vitamin and supplement product information to customers while adhering to required legal and regulatory instructions and limitations as defined in training.
  • Support Specialty Retail customers, consumers, and practitioners by providing product details, available promotions, assistance with orders, and other miscellaneous transactions.
  • Ensure a deep understanding of products and applications across all of Nature's Way channels.
  • Anticipate and identify issues and proactively work to solve them.
  • Accountable for meeting key metrics in areas such as service levels and phone etiquette.
  • Ensure world-class customer care through ongoing high-quality, professional contact via phone, email, chat, fax, or direct mail as needed.
  • Support Customer Care overflow interactions as needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Intermediate level knowledge and use of Microsoft Word, Outlook, and Excel.
  • Excellent organization and communication skills.
  • Ability to balance multiple priorities and meet deadlines in a fast-paced environment.
  • Ability to prioritize, problem-solve, and think critically in a dynamic environment.

EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED). Associate degree or bachelor's Degree preferred.
  • A minimum of three years' customer care, clerical office work and/or sales experience is required.
  • SAP or other ERP software experience preferred.

OTHER SKILLS AND ABILITIES
  • Ability to work independently and with a team and make decisions quickly and logically.
  • Must possess a willingness and ability to learn.
  • Must possess the ability to deal with others efficiently, professionally, and diplomatically.
  • Must be detail-oriented.

All benefits are effective on day 1 of employment.
Medical Option to select either a PPO plan or one of 2 high - deductible medical plans that includes a company contribution to your personal health savings bank account.
Dental Delta Dental PPO & an option to select an enhanced dental plan.
Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage
Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.
401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.
You'll also enjoy a variety of other benefits that support your long-term health and wellness:
  • Company provided short-term & long-term disability
  • Life and AD&D insurance
  • Flexible spending accounts
  • Voluntary critical illness & accident coverage
  • New parent phase-in program & paternity leave
  • Educational assistance reimbursement
  • Product discounts & a wellness program

Start Helping People live Healthy lives today!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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