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Associate Customer Care Representative Jobs in Indiana

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

Customer Care Representative Hot Job LaPorte Office - LaPorte, IN 46350 Overview Salary Range $15.00 - $17.00 Hourly Education Level High School Travel Percentage None Description The Customer Care ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting ...

Amcor Flexibles, LLC

Sr Customer Care Rep

Indianapolis, IN · On-site

$18.50 - $25.25/hr

Guides and coaches, the customer care representatives to provide the highest degree of friendly, helpful, enthusiastic and professional customer care. With superior written communication and verbal ...

Lineage Logistics

Customer Care Representative

Hobart, IN

$15.75 - $21.50/hr

Perform customer service duties such as processing customer orders, tracking product availability ... We value respect and care about our team members. Lineage is an Equal Employment Opportunity ...

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Associate Customer Care Representative information

What does an associate customer care representative do?

An Associate Customer Care Representative is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, ensuring customer satisfaction and maintaining a positive company image. Their role may also include processing orders, managing returns, and documenting customer interactions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an associate customer care representative, and why are they important?

To thrive as an Associate Customer Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and resolve customer issues effectively. These skills are essential to provide excellent customer service, ensure customer satisfaction, and contribute to the company's reputation.

What are some common challenges faced by associate customer care representatives, and how can they be addressed?

Associate Customer Care Representatives often encounter challenges such as managing a high volume of inquiries, handling difficult customers, and staying up-to-date with product or service changes. To address these, it's important to develop strong communication and problem-solving skills, practice patience and empathy, and take advantage of training resources provided by the employer. Effective time management and collaboration with team members or supervisors also help in resolving issues more efficiently and maintaining service quality.

What is the difference between Associate Customer Care Representative vs Customer Service Representative?

AspectAssociate Customer Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, or online supportRetail stores, call centers, or online support
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore general, but frequently compared with associate roles

The Associate Customer Care Representative typically handles basic customer inquiries and support tasks, often in call centers or retail environments. Customer Service Representatives may have similar responsibilities but can also include more complex issues. Both roles require strong communication skills and are entry-level positions in customer support, with the associate role often serving as a stepping stone to more advanced positions.

What are the most commonly searched types of Customer Care Representative jobs in Indiana?

The most popular types of Customer Care Representative jobs in Indiana are:

What cities in Indiana are hiring for Associate Customer Care Representative jobs?

Cities in Indiana with the most Associate Customer Care Representative job openings:

Associate Customer Care Representative jobs near you
Infographic showing various Associate Customer Care Representative job openings in Indiana as of August 2026, with employment types broken down into 80% Full Time, 12% Part Time, 4% Temporary, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution.

Customer Care Representative

La Porte, IN • On-site

Surf Internet
Telecommunications • 51 - 200 employees

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

37th of 101 rated telecommunications companies

Great coworkers

People enjoy working here

Good employer

Learn more about Surf Internetexternal

$15 - $17/hr

Other

Re-posted 26 days ago

Job description

Customer Care Representative

Hot Job

LaPorte Office - LaPorte, IN 46350

Overview

Salary Range $15.00 - $17.00 Hourly Education Level High School Travel Percentage None

Description

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.

Work Schedule:

  • Monday 7:00–3:30
  • Tuesday 9:30–6:00
  • Wednesday 7:00–3:30
  • Thursday 9:30–6:00
  • Friday 7:00–3:30.
  • Responsibilities:
  • Answer all incoming calls and live chat requests while providing an excellent customer experience.
  • Manage incoming ticket queues and follow up with customers in a timely manner.
  • Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.
  • Make account changes including package changes.
  • Facilitate scheduled appointment changes when requested by customers or field staff.
  • Follow up with positive and negative survey respondents.
  • Accepts and processes monthly payments from SBS residential customers
  • Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.
  • Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.
  • Follows established guidelines and policies to review and update account status.
  • Interacts with all customers in a calm, friendly and professional manner.
  • Performs other related duties, as required.
Qualifications

Qualifications:

  • High school diploma or equivalent
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to communicate with account holders in a courteous manner.
  • Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.

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