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Virtual Customer Care Representative Jobs (NOW HIRING)

The Armstrong Company

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Customer Care Representative The Customer Care Representative will serve as the first point of ... Ability to facilitate virtual surveying. * Handles all outbound sales leads to follow-up with iLead ...

Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$15.25 - $20.75/hr

Customer Care Representative The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer ...

Lennar

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Care Representative We are Lennar. Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

HireBoost

Customer Care Representative

$1.0K - $1.2K/mo

Customer Care Representative This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and ...

New

Lennar

Customer Care Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Care Representative We are Lennar. Lennar is one of the nation's leading homebuilders ... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ...

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Customer Care Representative The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers.

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

Tevis Energy

Customer Care Representative

Westminster, MD · On-site

$19 - $21/hr

The Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication ...

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Virtual Customer Care Representative information

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How much do virtual customer care representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer care representative?

A Virtual Customer Care Representative is a professional who provides customer support services remotely, usually via phone, chat, email, or social media. They assist customers with inquiries, troubleshoot issues, process orders, and provide product or service information. Working from a home office or another remote location, they use digital tools and communication platforms to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and proficiency with technology. Virtual Customer Care Representatives are essential for businesses seeking to offer high-quality support while operating remotely.

What are the key skills and qualifications needed to thrive as a virtual customer care representative, and why are they important?

To excel as a Virtual Customer Care Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is usually required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and loyalty.

What are some common challenges faced by virtual customer care representatives, and how can they be addressed?

Virtual Customer Care Representatives often face challenges such as managing high call volumes, handling difficult customer interactions remotely, and staying engaged without the immediate support of an in-person team. To address these, it's helpful to develop strong time management skills, utilize company-provided resources like knowledge bases and chat forums, and actively participate in team meetings or virtual check-ins. Proactively seeking feedback and staying connected with colleagues can also foster a supportive remote work environment.

What is the difference between Virtual Customer Care Representative vs Virtual Customer Support Specialist?

AspectVirtual Customer Care RepresentativeVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based or call centerRemote, home-based or call center
Industry UsageCommon in retail, telecom, bankingCommon in tech, retail, service industries
Job FocusHandling customer inquiries, complaints, order processingProviding technical support, troubleshooting, product info

The Virtual Customer Care Representative and Virtual Customer Support Specialist roles share similar credentials and work environments but differ mainly in their focus. The representative handles general customer inquiries and complaints, while the support specialist provides technical assistance and troubleshooting. Both roles are vital in customer service and often overlap, but their specific functions cater to different customer needs.

What cities are hiring for Virtual Customer Care Representative jobs?

Cities with the most Virtual Customer Care Representative job openings:

What are the most commonly searched types of Customer Care Representative jobs?

The most popular types of Customer Care Representative jobs are:

What states have the most Virtual Customer Care Representative jobs?

States with the most job openings for Virtual Customer Care Representative jobs include:

Virtual Customer Care Representative jobs near you

Customer Care Representative

CABS Heating & Air Conditioning

West Sacramento, CA • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

About CABS Heating & Air Conditioning:

At CABS Heating & Air Conditioning, we aspire to be the most trusted and respected residential HVAC company in the West Sacramento region. We prioritize environmental responsibility and are committed to treating our customers with honesty and integrity. Our employees are truly the backbone of our organization, and we strive to create the best possible work environment for them. Our team members are like family to us, and we express our gratitude for their hard work through exceptional benefits, flexibility, and opportunities for professional growth. If you're seeking a company that fosters your development, your search ends here!


WHY WE ARE A GREAT PLACE TO WORK:

Role: Customer Care Representative

Location: West Sacramento, CA

Pay: $19-$23 per hour, depending on experience + spiffs

Schedule: You'll work full-time anytime between our business operation hours of 7 a.m.–7 p.m. Monday through Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. Your schedule is subject to change due to the season.


WHAT YOU'LL BE DOING:

As a Customer Care Representative, you'll spend your days generating new business opportunities and driving customer loyalty by re-engaging with existing clients. Using our comprehensive customer database in ServiceTitan, you'll reintroduce our services to valued clients and skillfully manage outbound calls based on customer needs. You will regularly update customer information in our database and identify opportunities to upsell and promote additional services. During your interactions, you will use company-provided scripts while focusing on building relationships and strengthening connections through personalized outreach. You'll schedule follow-up calls and manage the sales pipeline within ServiceTitan, always maintaining accurate records. By staying current on industry trends and our company's latest services, you will provide knowledgeable communication. You'll also coordinate with our internal customer service and technical support teams to ensure a seamless service experience.


QUALIFICATIONS THAT SET YOU APART:

  • High school diploma or equivalent
  • 2+ years of phone sales and customer service experience
  • Strong communication and interpersonal skills
  • Basic computer skills, including proficiency with CRM software
  • Geographic knowledge of the service area and the ability to read maps

Preferred Qualifications:

  • Experience in the HVAC industry
  • Experience using ServiceTitan or similar CRM systems

HERE'S WHAT WE OFFER:

  • Health, dental, and vision
  • 401(k) with company match
  • Paid time off (PTO)
  • 5 paid sick days
  • 6 paid holidays
  • Paid vacation
  • Birthday pay
  • Growth opportunities
  • Company and team events
  • Performance or annual bonuses
  • Continued training and certifications

Does this sound like the perfect Customer Care Representative role for you? Apply today with our initial 3-minute, mobile-friendly application! Join the team at CABS Heating & Air Conditioning!


Does this sound like the perfect Customer Care Representative role? Apply today with our initial 3-minute, mobile-friendly application and join the team at CABS Heating & Air Conditioning!

Apply