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Home Based Digital Customer Service Representative Jobs

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Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

Ritchie Bros.

Customer Service Representative

Sussex, WI

$15.75 - $21.25/hr

Buyers have access to multiple digital bidding and buying channels, innovative vehicle ... Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way ...

Ritchie Bros.

Customer Service Representative

Scott, AR · On-site

$17 - $19/hr

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Ritchie Bros.

Customer Service Representative

Lorain, OH · On-site

$17 - $18/hr

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Home Based Digital Customer Service Representative information

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How much do home based digital customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for home based digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Home Based Digital Customer Service Representative vs Remote Digital Customer Support Specialist?

AspectHome Based Digital Customer Service RepresentativeRemote Digital Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service certificationsHigh school diploma or equivalent; customer support certifications
Work EnvironmentHome office, computer, internet connectionHome office, computer, internet connection
Industry UsageCustomer service, retail, tech supportCustomer support, tech companies, e-commerce
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, technical support, product guidance

Both roles involve working remotely to assist customers via digital channels. The main difference lies in their focus: Home Based Digital Customer Service Representatives primarily handle general inquiries and order processing, while Remote Digital Customer Support Specialists often focus on technical troubleshooting and resolving complex issues. Both positions require similar credentials and work environments, making them closely related but distinct in their specific responsibilities.

What cities are hiring for Home Based Digital Customer Service Representative jobs?

Cities with the most Home Based Digital Customer Service Representative job openings:

What states have the most Home Based Digital Customer Service Representative jobs?

States with the most job openings for Home Based Digital Customer Service Representative jobs include:

What are popular job titles related to Home Based Digital Customer Service Representative jobs?

For Home Based Digital Customer Service Representative jobs, the most frequently searched job titles are:

Home Based Digital Customer Service Representative jobs near you

Customer Service Representative (CSR)

Howell, NJ • On-site

County Line Auto Body
11 - 50 employees
Learn more about County Line Auto Bodyexternal

$16 - $21.75/hr

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

Position Title: Customer Service Representative (CSR)
Department: Body Shop Office
Reports To: Director of Customer Service
Employment Type: Full-Time
Location: Howell NJ
Job Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers at the body shop, ensuring a friendly, professional, and efficient customer experience. This role involves scheduling appointments, providing updates on vehicle repair progress, managing customer inquiries, and maintaining clear communication between customers, technicians, and insurance companies. The CSR plays a critical role in ensuring customer satisfaction and maintaining the body shop's reputation for exceptional service.
Key Responsibilities:
  1. Customer Interaction:
    • Greet customers warmly in person, over the phone, or via email, ensuring a positive first impression.
    • Listen to customers' concerns and gather detailed information about their vehicle issues or repair needs.
    • Provide an overview of the repair process, timelines, and estimated costs, ensuring customers understand the services being performed.
  2. Scheduling and Coordination:
    • Schedule repair appointments and coordinate vehicle drop-offs and pick-ups.
    • Maintain the body shop's calendar and ensure smooth workflow by prioritizing tasks and managing customer expectations.
  3. Communication:
    • Serve as a liaison between customers, Estimators, insurance companies, and suppliers.
    • Provide regular updates to customers on the status of their repairs, explaining delays or changes when necessary.
    • Assist customers with insurance claims by providing necessary documentation and facilitating communication with adjusters.
  4. Customer Satisfaction:
    • Address customer questions, concerns, and complaints in a calm and professional manner.
    • Work to resolve any issues promptly to ensure customer satisfaction and retention.
    • Conduct follow-up calls or surveys to gather feedback and ensure customers are satisfied with the repair process and outcomes.
  5. Administrative Duties:
    • Prepare and manage paperwork, including repair estimates, invoices, and insurance documentation.
    • Update customer files and maintain accurate records in the body shop's management system.
    • Process payments, provide receipts, and ensure proper handling of financial transactions.
  6. Sales and Upselling:
    • Recommend additional services or products that may benefit customers, such as detailing or preventative maintenance.
    • Promote the body shop business partners and encourage repeat business.
  7. Team Support:
    • Collaborate with technicians, estimators, and managers to ensure a seamless repair process.
    • Relay important customer details and special requests to the appropriate team members.

Required Skills and Qualifications:
  • Education and Experience:
    • High school diploma or equivalent required; additional education in business or customer service is a plus.
    • Prior experience in a customer service role, preferably in an automotive or body shop setting, is highly desirable.
  • Skills and Competencies:
    • Excellent verbal and written communication skills with the ability to explain technical details in a simple and friendly manner.
    • Strong organizational and multitasking abilities, with attention to detail.
    • Proficiency in using computers and familiarity with customer management systems (e.g., CCC ONE, Mitchell, or similar software).
    • Professional and empathetic demeanor when interacting with customers.
    • Problem-solving skills to handle customer concerns and find effective resolutions.
    • Basic understanding of automotive repair terminology (preferred but not required).

Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Comfortable working in a busy, fast-paced environment.
  • Occasionally lifting up to 15 lbs.

Work Schedule and Benefits:
  • Full-time position with a typical schedule of [Insert Hours, e.g., Monday-Friday, 7:30 a.m. to 5 p.m, with the possibility of late hours and 1-2 Saturdays a month (Saturday is 7:45am - 12pm].
  • Competitive hourly rate or salary, plus potential for performance-based bonuses.
  • Benefits package including health insurance, paid time off, and professional development opportunities (if applicable).

Equal Opportunity Employer:
County Line Auto Body is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

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