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Digital Customer Service Associate Jobs (NOW HIRING)

Gibbs Oil Company L.P.

Customer Service Associate

Topsham, ME · On-site

$14.75 - $20.50/hr

Customer Service Associate Join the team at Gibbs Oil as a Customer Service Associate! As a cashier and customer service associate, you will play a pivotal role in ensuring our customers have an ...

Gibbs Oil Company L.P.

Customer Service Associate

Exeter, NH · On-site

$14.75 - $20.25/hr

Gibbs Oil 2nd Shift Customer Service Associate Gibbs Oil is seeking a reliable and friendly 2nd Shift Customer Service Associate! As a 2nd Shift Customer Service Associate, you will be responsible ...

Par Mar Stores

Customer Service Associate

Elkins, WV · On-site

$12.50 - $17.25/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

parmaroil

Customer Service Associate

WV · On-site

$11.75 - $16/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

parmaroil

Customer Service Associate

Gallipolis, OH · On-site

$13.25 - $18.50/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

parmaroil

Customer Service Associate

Ford City, PA · On-site

$12.25 - $16.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

Par Mar Stores

Customer Service Associate

Elkins, WV

$12.50 - $17.25/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

Par Mar Stores

Customer Service Associate

Belpre, OH

$14.25 - $19.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

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All JobsDigital Customer Service Associate Jobs

Digital Customer Service Associate information

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$8

$17

$27

How much do digital customer service associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for digital customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Digital Customer Service Associate vs Customer Support Specialist?

AspectDigital Customer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or digital toolsHigh school diploma or equivalent; certifications in customer service preferred
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, live chat, in-person (less common)
Industry UsageRetail, tech, e-commerce, telecommunicationsRetail, tech, healthcare, finance
Search/Comparison IntentCustomer interactions via digital channelsCustomer issue resolution across channels

Both roles focus on assisting customers, but Digital Customer Service Associates primarily handle online and digital communication channels, while Customer Support Specialists may work across multiple channels including phone and in-person. The roles often overlap in skills and industry usage, with the main difference being the digital focus of the Associate position.

What cities are hiring for Digital Customer Service Associate jobs? Cities with the most Digital Customer Service Associate job openings:
What states have the most Digital Customer Service Associate jobs? States with the most job openings for Digital Customer Service Associate jobs include:
Digital Customer Service Associate jobs near you
Digital Customer Lifecycle Manager

Digital Customer Lifecycle Manager

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Posted 17 hours ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 622 frontline employees who took The Breakroom Quiz

426th of 722 rated retailers

Job description

Staples is business to business. You're what binds us together.
Our worldclass sales and sales support teams work directly with businesses of all sizes to offer products and services that meet customers' unique needs. We are committed to understanding our customers and use bestinclass sales tools, technology, and digital experiences to deliver value. Our teams are constantly evolving, investing in skill development and offering rewarding career opportunities across the organization.

The Digital Customer Lifecycle Manager owns the endtoend lifecycle strategy for Small and MediumSized Businesses (SMB) customers - from acquisition through onboarding, activation, growth, and reengagement. This role defines how customers move from enrollment to value realization, with a strong focus on Digital Enrollment (DE) customers and digitally assisted journeys.

What you'll be doing:

  • Own and evolve the SMB customer lifecycle strategy across digital enrollment, integrated B2B, and businesstobusiness account segments.
  • Partner crossfunctionally with Digital, Product, Technology, Operations, Marketing, and Sales teams to drive customer success
  • Define lifecycle stages, success metrics, and operating cadences
  • Analyze acquisition quality, value, and yield to improve growth efficiency
  • Influence digital experiences including site content, messaging, assisted journeys, and engagement cadences
  • Maximize qualified handoffs to sales and specialized support teams through optimized digital and assisted channels
  • Develop intervention strategies for underengaged or declining accounts
  • Identify customer friction points, measure their impact, and drive rootcause improvements

What you bring to the table:

  • A strategic, customercentric mindset with a passion for lifecycle optimization
  • Strong analytical capabilities and comfort using data to inform decisions and prioritize investments
  • Proven ability to influence and lead through collaboration without direct authority
  • Confidence presenting insights and recommendations to senior stakeholders
  • A growthoriented approach to experimentation, iteration, and continuous improvement 
  • Proven experience owning endtoend lifecycle strategies from acquisition through growth.
  • Strong track record improving conversion, engagement, and earlystage customer value
  • Experience defining lifecycle metrics, success criteria, and performance cadences
  • Demonstrated ability to partner crossfunctionally and drive execution
  • Bachelor's degree required or equivalent work experience. 
  • 8+ years of experience in lifecycle marketing, growth strategy, or digital customer experience.

What's needed- Basic Qualifications:

  • Bachelor's degree required or equivalent work experience. 
  • 8+ years of experience in lifecycle marketing, growth strategy, or digital customer experience.

What's needed- Preferred Qualifications:

  • Experience supporting SMB, digital enrollment, or salesassisted growth models
  • Familiarity with funnel analysis, customer segmentation, and journey optimization
  • Experience working closely with analytics and data teams to evaluate performance and impact

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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