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Digital Customer Service Associate Jobs in Michigan

Raising Cane's

Customer Service Associate

Portage, MI · On-site

$15/hr

Customer Service Associate Starting hiring pay at: $15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main ...

Raising Cane's

Customer Service Associate

Portage, MI

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Portage, MI · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Raising Cane's

Customer Service Associate

Portage, MI · On-site

$15/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

American Signature, Inc.

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and ...

VALUE CITY FURNITURE

Customer Service Associate

Utica, MI

$13.25 - $18.25/hr

The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and ...

Big Lots

Customer Service Associate

Shelby, MI · On-site

$13.75 - $18.75/hr

Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service ...

Big Lots

Customer Service Associate

Southgate, MI · On-site

$12.75 - $17.50/hr

Customer Service Associate Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service ...

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Digital Customer Service Associate information

What is the difference between Digital Customer Service Associate vs Customer Support Specialist?

AspectDigital Customer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or digital toolsHigh school diploma or equivalent; certifications in customer service preferred
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, live chat, in-person (less common)
Industry UsageRetail, tech, e-commerce, telecommunicationsRetail, tech, healthcare, finance
Search/Comparison IntentCustomer interactions via digital channelsCustomer issue resolution across channels

Both roles focus on assisting customers, but Digital Customer Service Associates primarily handle online and digital communication channels, while Customer Support Specialists may work across multiple channels including phone and in-person. The roles often overlap in skills and industry usage, with the main difference being the digital focus of the Associate position.

What cities in Michigan are hiring for Digital Customer Service Associate jobs? Cities in Michigan with the most Digital Customer Service Associate job openings:
Digital Customer Service Associate jobs near you
P/C Digital Customer Service Specialist

P/C Digital Customer Service Specialist

Michigan Farm Bureau Family of Companies

Lansing, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

P/C Digital Customer Service Specialist Objective

To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics tracked to ensure quality service and lead by example for Associate P/C Customer Service Specialists. To preserve the Customer Service relationship, gather information, and improve the overall service process.


P/C Digital Customer Service Specialist Responsibilities

Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, website assistance, and member benefits via answering incoming chats and emails.  

Maintain proficient knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as LiveChat, Farm Bureau’s external website, Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems.

Maintain, support, and utilize a proficient understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct.


P/C Digital Customer Service Specialist Qualifications

Required

High school diploma or equivalent required.

Minimum six months’ experience in the insurance industry required.

One year of contact center or professional office experience is required.

Keyboarding skills with 60 wpm and accuracy required.

One year of experience or training in telephone and written communications required.

Two years of experience in customer service activities required.

Must possess an active Michigan Resident Producer P/C License required or must be obtained within 6 months of hire.

Two years of experience in the use of computers, phones, and software required.

One year of experience with proven skills in Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook required.

Proficient ability to learn new technologies required.

Preferred

Associate’s degree with a focus on business administration, management, insurance, or finance preferred.

Bilingual skills preferred.

Designations in AINS, ACS, or AIS preferred.

Web support and chat experience preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

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