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Digital Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Sacramento, California, United States Job Openings Customer ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Dallas, Texas, United States Job Openings Customer Service ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Atlanta, Georgia, United States Job Openings Customer ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Murrieta, CA, United States Job Openings Customer Service ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote San Diego, California, United States Job Openings Customer ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Coral Springs, FL, United States Job Openings Customer ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Houston, Texas, United States Job Openings Customer Service ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

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Digital Customer Service Representative information

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How much do digital customer service representative jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Customer Service Representative, and why are they important?

To thrive as a Digital Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer support processes, often supported by a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and helpdesk software is typically required for efficient digital interactions. Patience, empathy, and the ability to multitask are vital soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are crucial for delivering timely, accurate, and positive experiences in a digital-first customer service environment.

What is the difference between Digital Customer Service Representative vs Customer Support Specialist?

AspectDigital Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, in-person, or online
Industry UsageRetail, e-commerce, tech companiesVarious industries including retail, telecom, tech
Search & Comparison IntentFocus on digital communication skills, online supportBroader customer support roles, including phone and in-person

The Digital Customer Service Representative primarily handles online customer interactions via chat, email, and social media, focusing on digital communication skills. Customer Support Specialists may work across multiple channels, including phone and in-person support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges faced by Digital Customer Service Representatives, and how can they be overcome?

Digital Customer Service Representatives often face challenges such as managing high volumes of inquiries across multiple digital channels (like chat, email, and social media) and maintaining a consistent, empathetic tone without face-to-face interaction. To overcome these challenges, it’s helpful to develop strong multitasking skills, familiarize yourself with the company’s digital tools, and continuously update your product knowledge. Collaborating closely with team members and supervisors can also offer support and guidance when handling complex or escalated issues.

What are Digital Customer Service Representatives?

Digital Customer Service Representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing support through digital channels such as email, live chat, social media, and messaging apps. Unlike traditional customer service representatives who primarily use phone calls or face-to-face communication, digital representatives use online platforms to interact with customers. Their role is crucial in ensuring a positive customer experience in today's digital-first environment, addressing customer needs quickly and efficiently. They may also use specialized software and tools to track interactions, access customer information, and escalate issues when necessary.
More about Digital Customer Service Representative jobs
What are the most commonly searched types of Digital Customer Service Representative jobs? The most popular types of Digital Customer Service Representative jobs are:
What states have the most Digital Customer Service Representative jobs? States with the most job openings for Digital Customer Service Representative jobs include:
What job categories do people searching Digital Customer Service Representative jobs look for? The top searched job categories for Digital Customer Service Representative jobs are:
Digital Customer Service Representative jobs near you
Infographic showing various Digital Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

RB Global Inc.

Yorktown, VA • On-site

$17/hr

Other

Posted 15 days ago

Job description

Job Description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Responsibilities

What Do IAA Customer Service Reps Do?

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Assist with other duties around the office to help out
Qualifications

What are the Requirements?

  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance
Job Info
  • Job Identification 10473
  • Posting Date 06/25/2026, 05:22 PM
  • Locations 211 Production Dr, Yorktown, VA, 23693, US (On-site)
  • Degree Level No Formal Education
  • Job Schedule Full time
  • Minimum Salary $17
  • Maximum Salary 17

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