ZipRecruiter

Log In

1

Digital Customer Service Representative Jobs (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Dayton, OH

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Cintas

Customer Service Representative

Mason, OH · On-site

$15 - $20.50/hr

Requisition Number: 222295 Cintas is looking for a Customer Service Representative to support and grow our new, myCintas digital platform. myCintas is a digital platform that will give Cintas ...

Cintas

Customer Service Representative

Mason, OH · On-site

$15 - $20.50/hr

Requisition Number: 222295 Cintas is looking for a Customer Service Representative to support and grow our new, myCintas digital platform. myCintas is a digital platform that will give Cintas ...

next page

Showing results 1-20

People also search for

All JobsDigital Customer Service Representative Jobs

Digital Customer Service Representative information

See salary details

$9

$18

$26

How much do digital customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for digital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Customer Service Representative, and why are they important?

To thrive as a Digital Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer support processes, often supported by a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and helpdesk software is typically required for efficient digital interactions. Patience, empathy, and the ability to multitask are vital soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are crucial for delivering timely, accurate, and positive experiences in a digital-first customer service environment.

What are some common challenges faced by Digital Customer Service Representatives, and how can they be overcome?

Digital Customer Service Representatives often face challenges such as managing high volumes of inquiries across multiple digital channels (like chat, email, and social media) and maintaining a consistent, empathetic tone without face-to-face interaction. To overcome these challenges, it’s helpful to develop strong multitasking skills, familiarize yourself with the company’s digital tools, and continuously update your product knowledge. Collaborating closely with team members and supervisors can also offer support and guidance when handling complex or escalated issues.

What are Digital Customer Service Representatives?

Digital Customer Service Representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing support through digital channels such as email, live chat, social media, and messaging apps. Unlike traditional customer service representatives who primarily use phone calls or face-to-face communication, digital representatives use online platforms to interact with customers. Their role is crucial in ensuring a positive customer experience in today's digital-first environment, addressing customer needs quickly and efficiently. They may also use specialized software and tools to track interactions, access customer information, and escalate issues when necessary.

What is the difference between Digital Customer Service Representative vs Customer Support Specialist?

AspectDigital Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentOnline platforms, chat, email, social mediaPhone, email, in-person, or online
Industry UsageRetail, e-commerce, tech companiesVarious industries including retail, telecom, tech
Search & Comparison IntentFocus on digital communication skills, online supportBroader customer support roles, including phone and in-person

The Digital Customer Service Representative primarily handles online customer interactions via chat, email, and social media, focusing on digital communication skills. Customer Support Specialists may work across multiple channels, including phone and in-person support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Digital Customer Service Representative jobs
What cities are hiring for Digital Customer Service Representative jobs? Cities with the most Digital Customer Service Representative job openings:
What are the most commonly searched types of Digital Customer Service Representative jobs? The most popular types of Digital Customer Service Representative jobs are:
What states have the most Digital Customer Service Representative jobs? States with the most job openings for Digital Customer Service Representative jobs include:
What job categories do people searching Digital Customer Service Representative jobs look for? The top searched job categories for Digital Customer Service Representative jobs are:
Digital Customer Service Representative jobs near you
Infographic showing various Digital Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 4% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Ritchie Bros.

Flint, MI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

3rd of 16 rated auctioneers

Job description

Job Description
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
What Do IAA Customer Service Reps Do?
  • Provide a variety of customer support services through the mail, telephone, and direct personal contact

  • Process orders and assignments and enter data into our internal computer systems

  • Reference pricing and delivery information

  • Respond to customer questions, inquiries, and requests

  • Set up new and maintain existing records

  • Perform word processing assignments, filing, and related clerical duties

  • Process paperwork in preparation for auction day, securing necessary approvals

  • Assist with other duties around the office to help out

Qualifications
What are the Requirements?
  • Ability to communicate comfortably with customers

  • A phenomenal teammate, willing to assist your peers

  • Digital literacy

  • Time management skills

  • Positive attitude

  • Ability to work independently

  • Strong interpersonal skills

  • Professional and clean appearance

About Us
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply