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Open Enrollment Csr Jobs (NOW HIRING)

ASK Consulting

Customer Service Representative

Durham, NC · On-site

$16 - $18/hr

Customer Service Representative Location: Charlotte, NC Duration: 6-Month Contract Pay Rate: $16 ... The majority of the assignment will focus on training and preparation for Annual Open Enrollment

Tstc

Open Enrollment Manager

Brownwood, TX

Represents TSTC at community events, workforce meetings, partner engagements, and regional or ... Customer Service & Teamwork Maintains a strong service orientation while collaborating with ...

MMC Group LP

Be Seen First

Remote Customer Service Representative - NJ only - BYOD

Jersey City, NJ · Remote

$18 - $19/day

Customer Service Representative Location: 100% Remote - New Jersey Residents Only Pay Rate: * $18 ... Outside Open Enrollment, operating hours are generally Monday-Friday, 8:00 AM-5:00 PM ET . Work ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Customer Service Representatives will assist our client's customers via inbound calls in a fast ... open enrollment a plus. • HS Diploma or GED/equivalent • Flexibility in working schedule ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Customer Service Representatives will assist our client's customers via inbound calls in a fast ... open enrollment a plus. • HS Diploma or GED/equivalent • Flexibility in working schedule ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

August 10, 2026 (20 openings) September Start Class: September 14, 2026 (20 openings) SkySource ... Process enrollments and cancellations * Investigate eligibility issues * Document customer ...

SYNERGY BANK

Customer Service Representative

Houma, LA · On-site

$20 - $30/hr

This position assists customers with account inquiries, account opening, account maintenance ... enrollment, mobile banking applications, debit card services, and electronic banking solutions.

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Open Enrollment Csr information

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$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Sep 15, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an open enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an open enrollment CSR?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.

What are some common challenges faced by open enrollment CSRs during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What cities are hiring for Open Enrollment Csr jobs?

Cities with the most Open Enrollment Csr job openings:

What states have the most Open Enrollment Csr jobs?

States with the most job openings for Open Enrollment Csr jobs include:

What are popular job titles related to Open Enrollment Csr jobs?

For Open Enrollment Csr jobs, the most frequently searched job titles are:

Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Representative

Durham, NC • On-site

ASK Consulting LLC
See more jobs at ASK Consulting LLCexternal

$16 - $18/hr

Other

Posted 5 days ago

Job description

Description
  • "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
    Job Title: Customer Service Representative
    Location: Charlotte, NC
    Duration: 6-Month Contract
    Pay Rate: $16- $18/hour on W2
    Training & Work Schedule:
    • Training: Approximately 11 weeks, MondayFriday, 8:00 AM5:00 PM EST.
    • Attendance: No time off is allowed during training; candidates must attend all sessions.
    • The majority of the assignment will focus on training and preparation for Annual Open Enrollment.
    • Employer group calls with customized benefits and specialized teams. More premium, pharmacy calls
    • Daily team chat before phones open; inbound calls begin around 8:00 AM EST and continue throughout the day.
    • One-hour lunch break.
    Position Summary:
    We are seeking a Customer Service Representative to support Annual Open Enrollment for a leading health insurance organization. This role involves assisting members, providers, and employer groups with insurance-related inquiries, including benefits, enrollment, eligibility, claims, and policy information. The ideal candidate will have strong communication, problem-solving, and customer service skills, with the ability to work in a fast-paced, high-volume call center environment.
    Key Responsibilities:
    • Handle complex insurance inquiries from members, providers, and employer groups via phone and email.
    • Explain benefits, enrollment, eligibility, claims, and policy information clearly and professionally.
    • Resolve customer issues using critical thinking and strive for first-call resolution.
    • Accurately document customer interactions and update claims, enrollment, and membership records.
    • Research and resolve service issues by collaborating with internal teams, vendors, and business partners.
    • Educate customers and providers on company policies, programs, and self-service tools.
    • Identify trends, process improvements, and opportunities to enhance the customer experience.
    • Support the organization's mission by delivering exceptional customer service and maintaining professionalism.
    Qualifications:
    • High School Diploma or GED.
    • 02 years of customer service, call center, insurance, healthcare, Pharmacy or related experience.
    • Previous insurance experience required.
    • Enrollment experience preferred.
    • Pharmacy or Pharmacy benefits experience preferred.
    • Experience in an ACD call center environment.
    • Tech-savvy and comfortable using multiple systems such as Salesforce and Genesys.

    About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

    • Apply