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Open Enrollment Csr Jobs (NOW HIRING)

TEKsystems

Open Enrollment Specialist

Schaumburg, IL · Remote

$22/hr

Open Enrollment Specialist (Seasonal/Consultative Client Support) Overview We are seeking a highly ... Customer service excellence * Communication and client engagement * Technical aptitude and ...

Venbrook

Client Service Representative

Irvine, CA · Hybrid

$33.65/hr

Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits REPORTS TO ... Supports employees during open enrollment. Benefits & Claims Administration: Processes ID card ...

Troy University

Customer Service Representative

Troy, AL

$15 - $20.25/hr

... services, enrollment management, and other related departmental areas in an effort to answer ... No Posting Date 04/08/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants ...

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Open Enrollment Csr information

See salary details

$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Jun 20, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What are some common challenges faced by Open Enrollment Customer Service Representatives during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is an Open Enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an Open Enrollment CSR, and why are they important?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.
What cities are hiring for Open Enrollment Csr jobs? Cities with the most Open Enrollment Csr job openings:
What states have the most Open Enrollment Csr jobs? States with the most job openings for Open Enrollment Csr jobs include:
What job categories do people searching Open Enrollment Csr jobs look for? The top searched job categories for Open Enrollment Csr jobs are:
Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of June 2026, with employment types broken down into 11% Internship, 78% Full Time, and 11% Part Time. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Customer Service Representative - Finance

Customer Service Representative - Finance

GovernmentJobs.com

Gardner, KS

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Customer Service Representative

The City of Gardner is accepting applications for a Customer Service Representative. Under the supervision of the Business Services Manager, the Customer Service Representative is responsible for assisting the public with inquiries, registrations, and payments received both in person, by telephone and e-mail. High school diploma, GED or equivalent. One to two years of experience in a related field. Requires the possession of a valid driver's license and a good driving record. Hours M-F; 8:00 AM – 5:00 PM with Wednesday evenings as required. Application Deadline: Open Until Filled.

The City of Gardner offers a wide range of employee benefits including:

  • Health, Dental and Vision Insurance
  • Flexible Spending Plan
  • Health Savings Account (HSA)
  • Employee Assistance
  • Supplemental Life, Accident and Disability Insurance

Employees are eligible for benefits coverage the first day of the month coinciding with or immediately following their employment date. If they waive coverage at this time, they will again be eligible for coverage only:

  • During open enrollment for an effective date of July 1 of each year
  • Loss of current coverage due to a qualifying event

Detailed information about these employee benefits, including coverage options and rates, can be found here. The City of Gardner also offers the following additional benefits:

  • Retirement
  • 457 Deferred Compensation Plan
  • Long Term Disability Benefits
  • Recreation Discount

Apply