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Open Enrollment Csr Jobs (NOW HIRING)

Work Path Partners

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Customer Service Representative

Trenton, NJ · Remote

$18/hr

Hours of Operation - Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri About the role We are looking for a Customer Service Representative to join our growing team. You will be ...

Hire Connections

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Customer Service Representative

Denver, CO · Remote

$20/hr

... Customer Service Representatives for a work from home assignment supporting a high-volume call ... open enrollment . This opportunity is limited to Colorado residents due to state-specific program ...

TEKsystems

Open Enrollment Specialist

Jackson, MI · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

TEKsystems

Open Enrollment Specialist

Boise, ID · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

TEKsystems

Open Enrollment Specialist

Orlando, FL · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

TEKsystems

Open Enrollment Specialist

Des Moines, IA · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

TEKsystems

Open Enrollment Specialist

Huntsville, AL · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

TEKsystems

Open Enrollment Specialist

Hattiesburg, MS · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

TEKsystems

Open Enrollment Specialist

Houston, TX · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Indianapolis, IN · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

New

TEKsystems

Open Enrollment Specialist

Raleigh, NC · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

New

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All JobsOpen Enrollment Csr Jobs

Open Enrollment Csr information

See salary details

$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Jul 31, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What are some common challenges faced by Open Enrollment Customer Service Representatives during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is an Open Enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an Open Enrollment CSR, and why are they important?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.
What cities are hiring for Open Enrollment Csr jobs? Cities with the most Open Enrollment Csr job openings:
What states have the most Open Enrollment Csr jobs? States with the most job openings for Open Enrollment Csr jobs include:
What job categories do people searching Open Enrollment Csr jobs look for? The top searched job categories for Open Enrollment Csr jobs are:
Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Eligibility Enrollment CSR/Processor

SOUTHWEST SERVICE ADMINISTRATORS IN

Murray, UT • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

The Enrollment & Eligibility CSR/Processor supports eligibility and enrollment functions, including member inquiries, enrollment processing, and related administrative responsibilities.
Responsibilities
Processing
  • Process enrollment & legal documents for all plans
  • Process appeals, write summaries, pursue approvals and overturn denials.
  • Verify provider credentials and update the database.

Customer Service
  • Handle incoming telephone calls and assist members with eligibility, enrollment, benefits, and plan-related inquiries in an efficient, prompt, and professional manner.
  • Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status.
  • Respond to and resolve complex issues, including those escalated by members.
  • Serve as primary, daily contact to clients on delivery of services.
  • Resolve complex plan provision questions and issues addressed.
  • Raise issues as appropriate to Team Supervisor or Department Manager.
  • Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Teamwork
  • Work cooperatively with other team members.
  • Actively participate in team meetings and training activities.
  • Perform additional responsibilities and projects as periodically assigned.

Education/Certification:
  • High School Diploma or equivalent

Skills/Abilities:
  • Minimum 40 WPM and 3,000 KPH proficiency
  • Ability to maintain current knowledge of all plan's eligibility & enrollment rules to provide correct information to plan participants and providers.
  • Ability to process enrollment and legal documents for all plans.
  • Ability to verify provider credentials & update database.
  • Ability to process appeals, write summaries, pursue approvals and overturn denials.
  • Strong oral and written communication skills with exceptional attention to detail
  • Professional, client-focused approach to colleagues and assignments.
  • Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
  • Strong dedication to follow-through on all tasks and assignments.
  • Ability to sit for long periods of time operating a computer keyboard.

Employee Benefits Program
COMPANY PROVIDES:
  • MEDICAL, DENTAL, VISION
  • SHORT-TERM DISABILITY
  • Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
  • COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
  • COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
  • 401K Plan including company match up to 5%
  • COMPANY PAID additional pension plan entirely funded by the company.
  • EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
  • Annual, automatic pay increases.

Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.

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