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Open Enrollment Csr Jobs (NOW HIRING)

USHEALTH

Open Enrollment Specialist

Tyler, TX

$90K/yr

... Customer Service Real Estate and Auto Sales Retail Educators Graduates Agent Financial Services ... Representative Transitioning Military Personnel Business Graduates

USHEALTH

Open Enrollment Specialist

Orem, UT

$90K/yr

... Customer Service Real Estate and Auto Sales Retail Educators Graduates Agent Financial Services ... Representative Transitioning Military Personnel Business Graduates

Centennial Group

Customer Service Advisor

Lansing, MI

$37.19K - $45K/yr

We're looking for an enthusiastic, highly-motivated customer service representative to provide an ... for open enrollment or educational meetings Qualifications: • Proven success working in a fast ...

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Open Enrollment Csr information

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$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of May 29, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Open Enrollment CSR, and why are they important?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.

What are some common challenges faced by Open Enrollment Customer Service Representatives during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is an Open Enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What cities are hiring for Open Enrollment Csr jobs? Cities with the most Open Enrollment Csr job openings:
What states have the most Open Enrollment Csr jobs? States with the most job openings for Open Enrollment Csr jobs include:
What job categories do people searching Open Enrollment Csr jobs look for? The top searched job categories for Open Enrollment Csr jobs are:
Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Benefits Customer Service Rep

Benefits Customer Service Rep

System One Holdings, LLC

Lakewood, NJ • On-site

$25 - $27/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Job Title: Benefits Customer Service Rep
Location: Lakewood, NJ
Type: Contract To Hire
Compensation: $25.00 - $27.00
Contractor Work Model: Onsite - Hybrid (remote work available)
Hours: 9:00am to 5:00pm / Monday - Friday
Benefits Customer Service Rep Responsibilities:
  • Handle inbound calls from COBRA benefits members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support
  • Assist callers with COBRA benefit notices, elections, payments, coverage questions, portal access, and general account information
  • Respond to incoming email inquiries accurately and in a timely manner
  • Perform accurate data entry for COBRA benefit enrollments, terminations, changes, payments, and related updates
  • Carefully review entries against source documents to avoid errors and unnecessary rework
  • Document calls, updates, and actions taken in the system with clear and complete notes
  • Support open enrollment by helping with increased call volume and walking employees through their benefit options
  • Provide basic phone or screen-share portal demos for new HR contacts, new clients, and employees, including how to access the portal, review benefits information, read notices, complete elections, and make payments
  • Work closely with the benefits team to resolve issues and keep members informed
  • Assist with other benefit department tasks and projects as needed

Benefits Customer Service Rep Requirements:
  • Must have prior benefits knowledge, experience processing enrollments or handling claims a HUGE plus.
  • Strong phone skills and a professional, calm manner with callers
  • Prior customer service or call center experience required
  • Benefits enrollment, insurance verifications, or medical office experience is a plus
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Comfortable working in multiple computer systems and screens at the same time
  • Able to manage heavy call volume during open enrollment and other busy periods
  • Comfortable leading short phone or screen-share portal demos for HR contacts, new clients, and employees
  • Reliable, organized, and able to follow detailed procedures consistently
  • Strong attendance and punctuality

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #563-Joule Staffing - Toms River

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