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Open Enrollment Csr Jobs (NOW HIRING)

Empyrean

Annual Enrollment Client Service Rep I

Houston, TX · On-site

$15.25 - $20.75/hr

The Annual Enrollment Customer Service Representative provides high quality client and member focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Customer Service Representatives will assist our client's customers via inbound calls in a fast ... open enrollment a plus. • HS Diploma or GED/equivalent • Flexibility in working schedule ...

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Customer Service Representative

Denver, CO · Remote

$20/hr

... Customer Service Representatives for a work from home assignment supporting a high-volume call ... open enrollment . This opportunity is limited to Colorado residents due to state-specific program ...

TEKsystems

Open Enrollment Specialist

Jackson, MI · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

TEKsystems

Open Enrollment Specialist

Orlando, FL · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

TEKsystems

Open Enrollment Specialist

Des Moines, IA · Remote

$16.50/hr

Open Enrollment Specialist REMOTE - Equipment Provided Anticipated Start Date: September 8th 2026 ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

TEKsystems

Open Enrollment Specialist

Jackson, MS · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Raleigh, NC · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

New

TEKsystems

Open Enrollment Specialist

Atlanta, GA · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Atlanta, GA · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Atlanta, GA · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Houston, TX · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

TEKsystems

Open Enrollment Specialist

Raleigh, NC · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Daily management of open cases and new cases on which includes interaction with the employee ...

New

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All JobsOpen Enrollment Csr Jobs

Open Enrollment Csr information

See salary details

$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Jul 31, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What are some common challenges faced by Open Enrollment Customer Service Representatives during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is an Open Enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an Open Enrollment CSR, and why are they important?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.
What cities are hiring for Open Enrollment Csr jobs? Cities with the most Open Enrollment Csr job openings:
What states have the most Open Enrollment Csr jobs? States with the most job openings for Open Enrollment Csr jobs include:
What job categories do people searching Open Enrollment Csr jobs look for? The top searched job categories for Open Enrollment Csr jobs are:
Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Annual Enrollment Client Service Rep I

Empyrean

Houston, TX • On-site

$15.25 - $20.75/hr

Full-time

Posted 26 days ago

Empyrean rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

234th of 241 rated software companies

Job description

The Annual Enrollment Customer Service Representative provides high quality client and member focused service using knowledge of plans, products, systems, and procedures to
meet or exceed client and member expectations. AE CSR's answer questions and
resolve issues based on phone calls, emails, and internet inquiries from members
and clients; access information from a variety of systems and references; and
focus on identifying problems and achieving the best solution. This requires
effective oral communication skills with internal and external customers. AE CSR's
handle a wide variety of calls, identify service problems, and initiate appropriate
action to resolve problems. They utilize systems to track all events and outcomes
and educate customers on a daily basis through routine calls.
Essential responsibilities:
-Answers questions and resolves issues based on phone calls, emails,
internet inquiries from members, clients and others while maintaining
consistent quality.
-Research and respond to enrollment issues.
-Provide problem resolution by effectively communicating with other
departments, product vendors, and the participant or client.
-Receive, distribute and/or own tasks including resolution and appropriate
customer support.
-Effectively document and track contacts with participants, clients and
vendors.
-Ensure all interactions with customers (both internal and external) are
professional and courteous.
-Escalate appropriate referrals, complaints, grievance and appeals
according to client requirements.
-Educate participants, clients and others on self-service options.
-Assist in preparation of daily, weekly or monthly reports.
-Update member data including dependents, change of addresses, etc.,
ensuring data integrity.
-Completes tasks, generates letters and files associated paperwork.
-Effectively interact with all team members for purpose of resolving
participants' or clients' needs.
-Special projects and other duties as assigned.
Operations:
-Generate reports and complete projects in conjunction with Team or
Client Services.
-Assist with customer tours or audits as requested.
-Utilize computer systems and reports to support customer needs.
-Assist with account transition and training requirements.
-Complete Customer correspondence, surveys, and mailers related to
Client Services initiatives as requested.
-Receive and resolve participant questions in coordination with the
Administration Team.
-Handle account changes such as benefit level, plan selection,
consolidations.
-Ensure data integrity.
-Other duties as assigned.
Qualifications:
-Successful candidates must demonstrate a strong customer service focus.
-Effective verbal and written communication skills.
-Attention to detail and accuracy.
-Analytical skills.
-Positive, helpful approach to problem solving.
-Excellent listening and probing skills.
-Intermediate skills in Microsoft Office Suite including Excel.
-Above average keyboarding skills.
-Attendance Requirements
-Excellent attendance and punctuality are essential.
-Must be available to work any 8 hour shift anytime between 7:00am -
8:00pm, Monday through Friday.
-Customer Service Representatives benefit from several weeks of paid
training, which must be completed with no absences.
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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