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Open Enrollment Csr Jobs (NOW HIRING)

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

$37K - $45K/yr

We're looking for an enthusiastic, highly-motivated customer service representative to provide an ... for open enrollment or educational meetings Qualifications: • Proven success working in a fast ...

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

Description We're looking for an enthusiastic, highly-motivated customer service representative to ... for open enrollment or educational meetings Qualifications • Proven success working in a fast ...

PCA

Customer Service Representative

Newark, OH · On-site

$46K - $60K/yr

... open communication and information sharing among co-workers. Able to work flexible hours or ... Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

September 14, 2026 (20 openings) SkySource Solutions is proud to be the exclusive staffing partner ... Process enrollments and cancellations * Investigate eligibility issues * Document customer ...

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Open Enrollment Csr information

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$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Aug 21, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an open enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an open enrollment CSR?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.

What are some common challenges faced by open enrollment CSRs during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What cities are hiring for Open Enrollment Csr jobs?

Cities with the most Open Enrollment Csr job openings:

What states have the most Open Enrollment Csr jobs?

States with the most job openings for Open Enrollment Csr jobs include:

What job categories do people searching Open Enrollment Csr jobs look for?

The top searched job categories for Open Enrollment Csr jobs are:

Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Advisor

Centennial Group

Lansing, MI • On-site

$37K - $45K/yr

Other

Re-posted 2 days ago

Job description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Ensure customer account information is up-to-date • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Interact with the sales lead to maintain and improve service and product knowledge • Find patterns in customer complaints and bring them to the team for improvement • Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately • Prepare educational material for open enrollment or educational meetings Qualifications: • Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities • Ability to provide raving fan service to existing accounts and prospective clients • High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines • Strong writing and computer skills are a must; experience in Outlook and Excel is required • Employee benefits experience preferred, but not required • Marketing and sales experience are a plus • College education preferred, but not required Compensation: $37,185 - $45,000 yearly

• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately • Prepare educational material for open enrollment or educational meetings

Compensation:
$37,185-$45,000 per year

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