ZipRecruiter

Log In

1

Online Answering Service Jobs (NOW HIRING)

Balitski Vision, PC

Be Seen First

Optician/Optometric Assistant

Washington, PA · On-site

$16 - $22/hr

... online, answering phones and making appointments. Multi-tasking is a plus. Must be customer service oriented and personable. Prior optical experience is required but ABO-NCLE is not necessary. If you ...

Twisted Laurel

Host

Weaverville, NC

$12 - $15/hr

Managing reservations, either in person, on the phone or online. Answering phone calls. Seating ... To provide excellent customer service in a fast paced environment. Ability to work in a standing ...

next page

Showing results 1-20

All JobsOnline Answering Service Jobs

Online Answering Service information

See salary details

$12

$23

$39

How much do online answering service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
More about Online Answering Service jobs
What cities are hiring for Online Answering Service jobs? Cities with the most Online Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Online Answering Service jobs? States with the most job openings for Online Answering Service jobs include:
What job categories do people searching Online Answering Service jobs look for? The top searched job categories for Online Answering Service jobs are:
Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Answering Service at Telesec Answering Service Yuba City, California

Telesec Answering Services

Yuba City, CA • On-site

$17 - $23/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Answering Service Representative

This is not a remote position. An answering service representative, or ASR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best ASRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Answering service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these ASRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are a small company and employ no more than 12 employees. We value our team members like they are part of the family.

This position requires prolonged periods of sitting, frequent use of a computer and telephone, and the ability to lift up to 10 pounds. Manual dexterity and clear verbal communication are essential.

MUST BE FLEXIBLE FOR SCHEDULING. MUST BE ABLE TO WORK AFTERNOONS (1000-1930), EVENINGS (1530-0000), WEEKENDS, AND HOLIDAYS.

Responsibilities:

  • Manage large amounts of incoming calls
  • Type 45 wpm
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills:

  • Ability to answer multi-line phone system.
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Physical Requirements:

  • Must be able to sit for the majority of assigned shift.
  • Must be able to left objects up to 10 lbs in a safe manner on occasion

Required:

  • Candidates must be at least 18 years old
  • Must have H.S. Diploma/GED
  • Must be legally authorized to work in the United States
  • Must have reliable transportation
  • Must pass a drug test
  • Must pass a reference check

Apply