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Online Answering Service Jobs (NOW HIRING)

Roy's Plumbing

Customer Service Representative

Tonawanda, NY

$15.25 - $20.75/hr

Answering service and online customer inquiry follow-ups * Periodic Review of On-Hold status jobs for scheduling appropriateness * Consistently delivering 5-star service every day * Additional work ...

Answer Aide

$14.75 - $20.25/hr

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone?

Answer Aide

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone

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How much do online answering service jobs pay per hour?

As of May 28, 2026, the average hourly pay for online answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

More about Online Answering Service jobs
What cities are hiring for Online Answering Service jobs? Cities with the most Online Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Online Answering Service jobs? States with the most job openings for Online Answering Service jobs include:
What job categories do people searching Online Answering Service jobs look for? The top searched job categories for Online Answering Service jobs are:
Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $47,911 per year, or $23 per hour.

Answering Service Agent (Walk-In Interviews Welcome)

Answering Service Care

Margate, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

Job description

Now Hiring - Walk-In Interviews Welcome at our Margate, FL location!
Looking for your next opportunity? Come meet our team!
Location: 441 South State Rd 7, Suite 2, Margate, Florida 33068
Days: Monday - Friday
⏰ Time: 09:00 AM - 5:00 PM
We are welcoming walk-in applicants to apply and interview on the spot. If you're motivated and ready to work, we'd love to meet you!
Stop by our office during the hours above to learn more about available positions and join our growing team.
No appointment necessary - just walk in!
About Answering Service Care
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to-and we want you to be part of our growing team.
Why Join ASC?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training to build expertise across multiple industries
  • Career stability and advancement opportunities with a company that has thrived for over 50 years

Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.
If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.
Answering Service Agent Role
Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)
Empathize. Communicate. Resolve.
  • We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
  • While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.
What you'll do
  • Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
  • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
  • Perform lead intakes, gather information, and document details with precision
  • Schedule appointments and transfer calls to the appropriate contacts as needed
  • Dispatch messages accurately and efficiently, ensuring clear and detailed communication
  • Navigate multiple systems and maintain thorough call documentation
  • Provide outstanding customer service by demonstrating empathy and patience
  • Live chat, SMS, and email support

Qualifications
  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused in a fast-paced environment
  • Excellent listening skills and a keen attention to detail
  • Empathetic and compassionate approach to customer interactions
  • Intermediate to advanced computer skills
  • Ability to maintain positivity and patience under pressure

Compensation
At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.
Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)
Answering Service Agent Rates of Pay:
  • Florida
    • Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential

Benefits
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement

Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply