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Virtual Answering Service Jobs (NOW HIRING)

Jill's Office

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CSR - Customer Service Representative

Clearfield, UT · On-site

$15/hr

Job Overview Summary This position supports small businesses as a virtual receptionist by answering calls, scheduling appointments, returning missed calls, and providing high-quality customer service.

FreeUp

Remote Virtual Assistant

Saint Petersburg, FL · Remote

$20 - $27/hr

Freelance as a Virtual Assistant and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a ... Answering emails * Managing schedules * Travel booking and arrangements * Customer service tasks

My Virtual Resources LLC

Virtual Receptionist

$22/hr

Virtual Receptionist (Home Services / Painting Clients) Remote | Contract (1099) | Part-Time to ... In this role, you'll support the company by answering inbound calls, returning missed calls quickly ...

Yutka Fence

Virtual Assistant

Kenosha, WI

$20.75 - $27.75/hr

Serve as the second line for incoming phone calls--managing incoming lead calls, answering basic ... service. We specialize in wood, vinyl, aluminum, and chain-link fencing--built to last. Our team ...

JAMS, Inc.

Client Experience Coordinator, Virtual

$20.29 - $26.62/hr

We are passionate about what we do, the services we provide, and the clients we serve. If you're ... including answering JAMS' hotline, troubleshooting technical issues live on sessions held ...

Porch.com, Inc.

Virtual Assistant I, ACC

Seattle, WA · Remote

$19/hr

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep ... Multiple times a day, you will be answering client questions, providing price quotes, and selling ...

corpay

Corpay Virtual Career Fair

Richmond, VA · On-site

$18 - $18.50/hr

We are looking for enthusiastic individuals who possess strong high volume customer service, client ... Answering inbound calls in the Payments queue * Supporting "first-touch" payment processing when ...

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Virtual Answering Service information

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How much do virtual answering service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a Virtual Answering Service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Virtual Answering Service representative, and why are they important?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

More about Virtual Answering Service jobs
What cities are hiring for Virtual Answering Service jobs? Cities with the most Virtual Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Virtual Answering Service jobs? States with the most job openings for Virtual Answering Service jobs include:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Answering Service Operator (Boston, MA)

Answering Service Operator (Boston, MA)

Longwood Collective

Boston, MA • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview We are currently hiring for Full-Time, Answering Service Operators. In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference.

This is a contract to hire position. Work Hours: ONSITE ONLY-Temp to hire Swing Shift-Between 10am-8pm Monday, Tuesday, Thursday, Friday and Saturday Second Shift-Between 2pm-11pm Tuesday, Wednesday, Thursday, Friday and Saturday **Days off are subject to change** **Temp to hire positions** Training hours: Between 10:00 am-6:00pm for 2 weeks Responsibilities: Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology. Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.

Responding to requests from staff regarding hospital staff after-hours. Update databases, schedules and directories. Maintaining the ability to multi-task and toggle between multiple screens seamlessly.

Processing various "Emergency" calls in an accurate and timely manner. Responding to all telephone inquiries for patient information, which may include handling confidential information. Qualifications High School Degree or equivalent Two or more years of call center experience Typing speed of 40 words per minute Excellent interpersonal and communication skills A clear and professional speaking voice.

Ability to maintain a friendly and compassionate attitude while assisting emotional callers. Ability to work a flexible schedule including rotating weekends and holidays Willingness to work in a temporary to regular employment situation Bilingual preferred but not required Familiarity with medical terminology is a plus. Compensation and Benefits Regular full-time employees enjoy a competitive compensation and benefits package.

Some of our benefits include: $20-$22 per hour (depending on experience) Medical, dental, and vision coverage Monthly MBTA subsidy 2 weeks of vacation per year and 6 floating holidays per year Tuition reimbursement/ professional development 401(k) plan with generous employer contribution About Us The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses. MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.

We provide comprehensive call center services for a wide variety of businesses - from main number answering and state-of-the-art virtual office solutions to a medical office answering services. MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions.

Candidates with diverse backgrounds and experiences are encouraged to apply. Please visit msicallcenter.com for more information. This is a non-management position This is a contract to hire position

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