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Virtual Answering Service Jobs (NOW HIRING)

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... You must have 100% attendance for the 5-week virtual training course. * remotely. Food and lodging ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Virtual training period * You must have a quiet, private work environment with a door that can be ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... You must have 100% attendance for the 5-week virtual training course. * remotely. Food and lodging ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Virtual training period * You must have a quiet, private work environment with a door that can be ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... You must have 100% attendance for the 5-week virtual training course. * remotely. Food and lodging ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Virtual training period * You must have a quiet, private work environment with a door that can be ...

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

A Day in the Life of an Answering Service Agent As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls.

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Virtual Answering Service information

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$11

$24

$33

How much do virtual answering service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.
More about Virtual Answering Service jobs

What cities are hiring for Virtual Answering Service jobs?

Cities with the most Virtual Answering Service job openings:

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Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Answering Service Operator

Boston, MA

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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