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Virtual Answering Service Jobs (NOW HIRING)

FreeUp

Remote Virtual Assistant

Saint Petersburg, FL · Remote

$20 - $27/hr

Freelance as a Virtual Assistant and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a ... Answering emails * Managing schedules * Travel booking and arrangements * Customer service tasks

My Virtual Resources LLC

Virtual Receptionist

$22/hr

Virtual Receptionist (Home Services / Painting Clients) Remote | Contract (1099) | Part-Time to ... In this role, you'll support the company by answering inbound calls, returning missed calls quickly ...

PerfectServe

Director of Product Management - US Remote

$238K - $249K/yr

Responsibilities : • Define and own the product strategy for PerfectServe's AI answering service ... site visits (virtual or in-person), and workflow observation sessions with clinical and ...

Yutka Fence

Virtual Assistant

Kenosha, WI

$20.75 - $27.75/hr

Serve as the second line for incoming phone calls--managing incoming lead calls, answering basic ... service. We specialize in wood, vinyl, aluminum, and chain-link fencing--built to last. Our team ...

POSH

Virtual Receptionist

Virginia Beach, VA · On-site

$19 - $21/hr

Join Our Elite Team of Posh Virtual Receptionists Are you a charismatic individual with a passion ... Providing world-class phone support and customer service * Answering and directing calls in a ...

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How much do virtual answering service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a Virtual Answering Service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Virtual Answering Service representative, and why are they important?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

More about Virtual Answering Service jobs
What cities are hiring for Virtual Answering Service jobs? Cities with the most Virtual Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Virtual Answering Service jobs? States with the most job openings for Virtual Answering Service jobs include:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Modern Thyroid Clinic- Virtual Patient Support Specialist

Modern Thyroid Clinic

Remote

$22 - $24/hr

Full-time

Posted 29 days ago

Job description

Position: Virtual Patient Support Specialist
Status: Full-Time or Part-Time (Remote)
Compensation
  • $22/hour to start
  • $2/hour increase after successful completion of 90 days
Role Overview
The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment.
Key Responsibilities
Phone & Patient Communication
  • Act as a live answering service during active business hours
  • Answer incoming calls and address patient questions regarding:
    • Clinic services and process
    • Patient fit within scope of practice
    • Onboarding steps and required paperwork
  • Assist existing patients with:
    • Lab orders
    • Supplement store questions
    • Patient portal navigation
  • Record and route messages to appropriate team members
  • Check voicemail and return calls the same business day
  • Forward urgent messages and emergency refill requests to providers
  • Assist with patient payments when necessary
  • Respond to prospective patient emails within Beyond CRM
  • Call patients prior to health coach visits to confirm:
    • Registration completion
    • All required paperwork is submitted
    • Any remaining questions are answered
Administrative & Clinical Support
  • Provide real-time support to the lead clinician
  • Manage real-time rescheduling for:
    • Clinicians
    • Health coaches
  • Retrieve lab results from labs as needed
  • Resend lab orders to labs when necessary
  • Support patient portal flow, including:
    • Lab forms
    • Scheduling requests
    • General portal inquiries
  • Report on:
    • Prospective patients
    • Newly registered patients
Ideal Candidate Characteristics
  • Maintains a calm, professional demeanor while multitasking
  • Communicates clearly and compassionately with patients
  • Effectively prioritizes tasks in a fast-paced environment
  • Demonstrates strong problem-solving and follow-through
  • Builds rapport with patients, clinicians, and team members
  • Comfortable working independently in a virtual setting

Apply