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Virtual Answering Service Jobs in Tennessee (NOW HIRING)

... answering phones, greeting customer , receiving & processing customer applications and ... Customer service is top priority to us, training will be done onsite with clerical teams already in ...

Alterations Customer Service Representative

Murfreesboro, TN ยท On-site

$14 - $19.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Alterations Customer Service Representative

Memphis, TN ยท On-site

$15.50 - $21.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Alterations Customer Service Representative

Franklin, TN ยท On-site

$13.25 - $17.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Alterations Customer Service Representative

Franklin, TN ยท On-site

$13.25 - $17.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Alterations Customer Service Representative

Knoxville, TN ยท On-site

$15.25 - $20.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Virtual Answering Service information

See Tennessee salary details

$10

$22

$30

How much do virtual answering service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual answering service in Tennessee is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.86 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.

What are the most commonly searched types of Answering Service jobs in Tennessee?

The most popular types of Answering Service jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Answering Service jobs?

Cities in Tennessee with the most Virtual Answering Service job openings:

Infographic showing various Virtual Answering Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,060 per year, or $22.1 per hour.

Administrative Services Assistant

nLeague

Murfreesboro, TN โ€ข On-site

Other

Posted 4 days ago


Job description

Administrative Services Assistant

Under general supervision, is responsible for professional staff work of routine through average difficulty.

The candidate selected for this position will be responsible for front desk clerical type duties such as answering phones, greeting customers, receiving & processing customer applications and verifications.

This position calls for a lot of data review and data entry, the candidate will be subjected to special projects and special assignments related to Family Assistance programs.

Customer service is top priority to us, training will be done onsite with clerical teams already in place, in addition to required classroom and virtual trainings.

Education and Experience: Candidate must be a high school graduate or have their GED.