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Virtual Answering Service Jobs in California (NOW HIRING)

dbi

Customer Service Alterations

Pinole, CA · On-site

$17.75 - $24/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Alterations

Pinole, CA

$17.75 - $24/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

VetnCare

Client Service Representative

Fremont, CA · On-site

$22 - $25/hr

Serve as the primary point of contact for client communication, including answering phones ... Comprehensive medical (virtual care included), dental, and vision insurance to support your health ...

dbi

Alterations Customer Service Representative

La Mesa, CA · On-site

$16.50 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Ontario, CA

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Roseville, CA

$16.75 - $22.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

La Mesa, CA

$16.50 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Modesto, CA

$17 - $23/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Riverside, CA

$16.75 - $22.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Fresno, CA

$16 - $21.50/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Burbank, CA

$17 - $23.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Virtual Answering Service information

See California salary details

$11

$24

$33

How much do virtual answering service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual answering service in California is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.07 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.

What are the most commonly searched types of Answering Service jobs in California?

The most popular types of Answering Service jobs in California are:

What cities in California are hiring for Virtual Answering Service jobs?

Cities in California with the most Virtual Answering Service job openings:

Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,084 per year, or $24.1 per hour.

Virtual Customer Service Representative

Military, Veterans and Diverse Job Seekers

San Diego, CA • Remote

$17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

What you will do

  • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
  • Assisting with website or application related issues in regards to accessing their benefits.
  • Answering questions regarding products or services the customer may have.
  • Assisting the customer with enrolling in their benefits plan through their employer.
  • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
  • Transferring data from documents into the client's system.
  • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
  • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

  • You must have a high school diploma or equivalent.
  • At least 1 year of call center experience OR 2 years of customer service experience
  • Must have strong computer navigation and organizational skills.
  • e will pay you to complete online training, but you must commit to attending 100%, no missed time
  • Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

  • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system: Windows 10
  • Mac Computers are not compatible.
  • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
  • RAM: 8GB or better
  • Hard Drive: 256 SSD or better
  • All peripherals must be wired
  • Must have reliable high-speed internet
  • 20MB download minimum
  • 10MB upload minimum
  • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
  • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
  • We do require that you have an active, functioning webcam for training and meetings.
  • A second monitor/screen is required.

The Details

  • The pay rate once you reach production is $17 per hour
  • This is a Full-Time position, part time hours are not available
  • Training is paid at $15.25 an hour
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  • This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Work setting:

  • Remote

Work Location: Remote

Apply