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Virtual Answering Service Jobs in Riverside, CA (NOW HIRING)

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.75 - $22.75/hr

Our virtual hiring event will begin August 24, 2026, through September 4, 2026. If you or someone ... clearly answering all their questions, and seeking out assistance as needed. * Maintain the ...

AA2IT

Receptionist

Ontario, CA · On-site

$23/hr

Greeting & Assisting Visitors Answering, screening, and directing phone calls Handling inquiries ... Customer service oriented and a strong professional demeanor Ability to multitask, prioritize, and ...

dbi

Alterations Customer Service Representative

Ontario, CA · On-site

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Riverside, CA

$16.75 - $22.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

Schoolsfirstfcu

Service Delivery Representative II

Tustin, CA · On-site

$16.25 - $21/hr

Our virtual hiring event will begin August 24, 2026, through September 4, 2026. If you or someone ... clearly answering all their questions, and seeking out assistance as needed. * Maintain the ...

Afton Properties

Leasing Consultant

Corona, CA

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

Afton Properties

Leasing Consultant

Corona, CA

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

Afton Properties

Leasing Consultant

Corona, CA · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

Local Agency Engineering Associates

Be Seen First

Civil/Public Works Engineer (Full-time)

Placentia, CA · On-site

$45 - $125/hr

  • Retirement

LAE specializes in Project/Construction/Program Management, Inspection Services, and virtual/in ... Oversee junior and mid-level staff, providing feedback and answering their project inquiries.

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Virtual Answering Service information

See Riverside, CA salary details

$12

$25

$35

How much do virtual answering service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual answering service in Riverside, CA is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $28.61 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

What are the most commonly searched types of Answering Service jobs in Riverside, CA?

The most popular types of Answering Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Answering Service jobs?

Cities near Riverside, CA with the most Virtual Answering Service job openings:

Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,944 per year, or $25.5 per hour.

Service Delivery Representative II

Schoolsfirstfcu

Tustin, CA • On-site

$16.75 - $22.75/hr

Full-time

Re-posted 15 days ago

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Service Delivery Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.33 - $32.38

Scheduled Weekly Hours:

40

We are excited to share that SchoolsFirst FCU is hosting a VIRTUAL HIRING EVENT for full-time Service Delivery Representative II positions for our Tustin Contact Center located at 15222 Del Amo Avenue, Tustin, CA 92780.

Our virtual hiring event will begin August 24, 2026, through September 4, 2026. If you or someone you know is ready to take that next step and join a culture of excellence, then we invite you to apply below.

If selected, you will have the opportunity to virtually connect with our recruiters and be considered to join our Dream Team! Please remember to dress to impress and have your most up-to-date resume ready.

What You'll Be Doing
To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are unsure how to proceed, and to be there for them when other channels are unable to support their needs. Our job is to be ready and willing to consistently provide World-Class Personal Service on each and every contact.
  • Handle Member inquiries by leveraging knowledge and resources about various different products, services, processes, procedures, and policies. Navigate the internal support website to provide solutions and drive calls efficiently. Identify and collaborate with the appropriate support departments to ensure timely resolution of issues.
  • Suggest ways that our Members can easily access and manage their accounts. Proactively identify ways to help make their lives easier by sharing the benefits of different channels to increase convenience, ease of use, efficiency, or any additional assistance our Member may need. Understand which benefits are important to our Members and suggest personalized options for Members to better access and manage their accounts.
  • Perform account transactions and requests with accuracy, ensure your Members' needs are met by clearly answering all their questions, and seeking out assistance as needed.
  • Maintain the confidentiality of Credit Union and Member records.
  • Protect the security of our Members' accounts by properly identifying Members and listening for indications of Member impersonators and/or fraudsters before conducting transactions
  • Work independently while fostering strong team relationships by sharing knowledge, resources, trends, and best practices with teammembers.
  • Navigate various technology systems, work with multiple computer screens, and adapt to evolving software and technology enhancements.
  • Perform research on account and analyze account activity to help resolve Member inquiries and following through to resolution.
  • In-depth knowledge of our products and services to make recommendations which may be of benefit to our Members, including promotions and financial education resources.
  • Make decisions within prescribed approval limits and seek next level assistance with requests beyond teammember limits for additional Member advocacy.
  • Advocate for our Members and escalate issues as appropriate and work with other departments to set expectations and address Member concerns.
  • Supports service initiatives, participates in training or huddle sessions, and suggests opportunities to streamline processes and functions.
  • Serve as a mentor for new teammembers by providing peer coaching, sharing best practices, assisting with training, modeling the way, and actively recognizing others.
  • Areas of Responsibility:
  • Intermediate knowledge of account fraud transactions
  • Dispute and fraud card claim intake
  • Intermediate knowledge of credit card transactions
  • Intermediate knowledge of debit card transactions
  • Intermediate loan account maintenance
  • Set up electronic payments
  • Set up/revise/cancel ACH payments
  • Ability to process international and domestic wire transfers
  • Ability to process Secure Message correspondence
  • Intermediate knowledge of eServices and Chat channels
  • Intermediate knowledge of specialty products, i.e., Summer Saver, Paycheck Planner, and share certificates
  • Intermediate knowledge of retirement products
  • Facilitate account vesting changes
  • Verify Membership eligibility
  • Intermediate knowledge of NCUA share insurance coverage
Additional Job Functions
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
    Qualifications
    • High School Diploma or GED required
    • 1-3 years of prior related experience required
      Knowledge, Skills, and Abilities
      • Essential communication skills include empathizing, being engaging, focused, and attentive, using reflective listening, and asking open-ended questions to build connections and be a trusted advisor.
      • Listens without interrupting
      • Asks questions to clarify and verify information
      • Recaps transaction to ensure understanding
      • Identifies essential information
      • Enters information quickly
      • Displays expected level of accuracy
      • Summarizes transaction clearly and concisely
      • Uses correct terminology
      • Problem-solving skills
        SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
        At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

        SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

        This organization participates in E-Verify.

        Apply