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Virtual Answering Service Jobs in Riverside, CA (NOW HIRING)

dbi

Alterations Customer Service Representative

Ontario, CA

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Riverside, CA

$16.75 - $22.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22.25/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

The Cheesecake Factory

Host

Rancho Cucamonga, CA · On-site

$16.90 - $17.75/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

The Cheesecake Factory

Host

Brea, CA · On-site

$16.90 - $17/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

The Cheesecake Factory

Host

Mission Viejo, CA · On-site

$16.90 - $18/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

The Cheesecake Factory

Host

Riverside, CA · On-site

$16.90 - $17/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

The Cheesecake Factory

Host

Irvine, CA

$16.90 - $17.50/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

The Cheesecake Factory

Server

Irvine, CA · On-site

$16.90/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Server

Brea, CA · On-site

$16.90/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Server

Mission Viejo, CA · On-site

$16.90/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Server

Riverside, CA

$16.90/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Server

Rancho Cucamonga, CA · On-site

$16.90/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

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Virtual Answering Service information

See Riverside, CA salary details

$12

$25

$35

How much do virtual answering service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual answering service in Riverside, CA is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $28.61 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.

What are the most commonly searched types of Answering Service jobs in Riverside, CA?

The most popular types of Answering Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Answering Service jobs?

Cities near Riverside, CA with the most Virtual Answering Service job openings:

Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,944 per year, or $25.5 per hour.

Alterations Customer Service Representative

dbi

Ontario, CA

$16.25 - $22.25/hr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Welcome customers, make appointments, answer phones, and assist with garment pressing and pickup readiness.

  • Manage customer flow and communicate alterations services to ensure a high-quality customer experience.

  • Maintain store standards, perform quality control on garments, and support inventory and transaction processes.

Job description

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system

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