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Virtual Answering Service Jobs in Riverside, CA (NOW HIRING)

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Virtual Answering Service information

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How much do virtual answering service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual answering service in Riverside, CA is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $28.61 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

What are the most commonly searched types of Answering Service jobs in Riverside, CA?

The most popular types of Answering Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Answering Service jobs?

Cities near Riverside, CA with the most Virtual Answering Service job openings:

Infographic showing various Virtual Answering Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,944 per year, or $25.5 per hour.

Hallmark Merchandiser (part-time) Banning, CA 92220

Hallmark, Inc.

Banning, CA • On-site

$16.50 - $18.50/hr

Part-time

Medical, Dental, Vision

Posted 10 days ago


Job description

To learn more about this role, watch our merchandisers in action. 

 JOB OVERVIEW 

As a Merchandiser, you'll have the opportunity to work independently to showcase your organization and time management skills, your ability to establish retailer relationships, while being the face of Hallmark.  You will collaborate with local store teams to optimize product placement and maintain inventory levels as well as support fellow team members with seasonal resets and installations, when needed. On occasion you may have the opportunity to work with other products from other companies in the stores that you service.  

SALARY AND SCHEDULE DETAILS

  • Your starting hourly pay rate will be $16.50 - $18.50 per hour depending on your skills and experience.
  • We provide paid training, delivered through live, hands-on instruction as well as virtual classroom training.
  • Hallmark part time employees are offered voluntary benefits that include medical, dental, vision etc.  
  • Eligible Employees receive annual pay increases.

  • This is a Part-Time position with a variable schedule during the work week.
  • Average weekly hours for this position are between 4-6 hours per week.
  • Availability the week before and after major holidays, which may include weekends is required.  
  • Availability to support season changeovers, extended services, installations, and inventory support.

YOUR ROLE AND RESPONSIBILITIES WILL INCLUDE  

You'll perform service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The retail merchandiser position consists of three major components:

  1. Day-to-day engagement: Utilizing a mobile device provided by Hallmark, you'll restock, organize, and monitor the inventory of Hallmark products within and outside the Hallmark department.  The use of technology is critical in this role, for the day-to-day work as well as communication with your supervisor, reporting time, providing feedback, and answering surveys for required merchandising activities. Professional and courteous interaction with store employees, management, and customers is also vital for success in this role.  You are responsible for the entire Hallmark product display at your assigned stores. 
  2. Holiday support: Hallmark's operations revolve around seasonal demand. Leading up to and following holidays such as Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas, you can expect additional days and extended hours during the work week. On occasions like Valentine's Day, Mother's Day, and Father's Day, you may be required to work on the actual holiday itself, which may include the weekend.
  3. Department Resets: At times, you may be part of a team responsible for installations and various tasks like building and installing Hallmark fixtures, relocating card departments and products, as well as resetting card sections. Typically, you will be notified two weeks in advance for remodel assignments. This could include evenings or weekend.
  4. One Team Vision:  As part of Hallmark's field organization, you are part of a network of merchandisers professionals that often times will support other team members as needed in their territories.  

PHYSICAL REQUIREMENTS

This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise, and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders.

BASIC QUALIFICATIONS

  • You're at least 18 years of age.
  • You're able to read, write and understand English.
  • You have the ability to grasp, pull, lift, and carry products up to 30 pounds frequently and 50 pounds occasionally.
  • Able to operate a digital hand-held device to open and read documents and interpret information.
  • You have access to a Wi-Fi network and the internet.
  • You have access to consistent transportation to travel to and between assigned stores as scheduled.

Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through Voluntary Benefits including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).

Prior to applying, watch our merchandisers in action. 

Now's your chance to Make Your Mark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  

Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through Voluntary Benefits including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. 

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. 

HALLMARK – Because Connecting with Each Other Has Never Been More Important

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. We’re building the next century of connection. We are looking for people who bring fresh ideas, energy, and care to their work.

At Hallmark, you’ll feel welcome from day one, supported as you grow, and part of a culture rooted in care and inclusion.