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Virtual Answering Service Jobs in Riverside, CA (NOW HIRING)

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Virtual Answering Service information

See Riverside, CA salary details

$12

$25

$35

How much do virtual answering service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual answering service in Riverside, CA is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $28.61 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.

What are the most commonly searched types of Answering Service jobs in Riverside, CA?

The most popular types of Answering Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Answering Service jobs?

Cities near Riverside, CA with the most Virtual Answering Service job openings:

Infographic showing various Virtual Answering Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,944 per year, or $25.5 per hour.

Academic Tutor & Mentor (Entry Level, Paid, Full-time)

City Year

Lake Forest, CA • On-site

Full-time

Medical, Dental, Vision

Posted 9 days ago


Key responsibilities

  • Support academic coaching and interpersonal development for students by working with students 1:1 and in small groups, developing skills, and encouraging assignment completion

  • Collaborate with teachers and team members to collect, record, analyze, and monitor individual student progress, participating in reviews of student data

  • Support whole school initiatives by assisting with extended day and virtual programming, and co-leading events or programs that recognize student growth and achievement


City Year rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

57th of 78 rated education support services


Job description

Student success coach and mentor (entry level,

paid, full-time)

City Year AmeriCorps Member

About City Year

City Year, an AmeriCorps program, helps students across schools succeed. Teams

of City Year AmeriCorps members provide support to students, classrooms and the

whole school, helping to ensure that students in schools receive a high-quality

education that prepares them with the skills and mindset to thrive and contribute

to their community.

What You’ll Do

As a City Year AmeriCorps member, your service will focus on coaching and

mentoring elementary, middle and/or high school students. You will help these

students earn academic success, improve their attendance, and develop positive

behaviors at school. You will plan and monitor individual student progress and

work with teachers on whole class instruction, breakout spaces and other in-class

student assistance.

Role and Responsibilities

Experience in all these tasks is not necessary. We provide 2-4 weeks of training at

the beginning of the year to support you. Plus, you will work with partner teachers

and school staff every step of the way.

Support academic coaching and interpersonal development for students:

· Work with identified students 1:1 and in small groups

· Develop literacy and/or math skills varying learning activities by student level,

answering student questions and encouraging assignment completion

· Create and implement a behavior management system for students

· Develop interpersonal skills throughout their day, using proven strategies of

learning, practicing, reflection and repetition

· Collaborate with teachers and team members to collect, record, analyze and

monitor individual student progress, participating in facilitated reviews of student

data collected and entered into City Year’s student data system· Create an engaging, safe and healthy classroom space in collaboration with the teacher

Support Whole School initiatives to increase engagement with students and

families:

· Support and/or conduct extended day and virtual programming for students

before, during and after school including, but not limited to, academic enrichment

and intervention, homework support, recreation and student clubs, service

learning, and leadership development

· Create, support and/or co-lead events or programs that recognize and appreciate

student growth and/or achievement in math, literacy, attendance, and behavior

City Year benefits

You will receive:

· Health, Dental, and Vision Insurance

· Curalinc Employee Assistance Program

· Talkspace Therapy Program

· Free 3-year membership to Happier

· Benefit Advocate Center

· Bi-weekly living stipend

· Workers’ compensation

· Relocation support

· Benefits specific to City Year location

· Career and University partnerships and scholarships

· City Year / AmeriCorps Uniform parts

AmeriCorps and other federally-issued benefits

You will be eligible for:

· Segal AmeriCorps Education Award*

· Child care benefits paid by AmeriCorps

· Loan forbearance and interest accrual payments for qualified student loans

· Time accrual toward the U.S. Department of Education’s Public Service Loan

Forgiveness Program, (see Reduction of Education Costs)

· Income-based Loan Repayment Plan (IBR)Eligibility Requirements

City Year AmeriCorps members are as varied as the communities we serve. We’re

looking for you if you want to build yourself, give back and are ready to change the

world.

· Be a U.S. citizen or legal permanent resident (Authorization to work in the U.S. is

not sufficient. Those with DACA status unfortunately are not eligible at this time)

· Be 17-25 by July 1, 2025

· Have a GED or high school diploma, some college experience, or college degree

· Have served no more than three terms in an AmeriCorps state or national

program*

· Agree to and complete a background check

· Be able to begin City Year by July/August 2025 (specific start date varies by location)

How to Apply

Visit https://joincityyear.force.com/TX_CommunitiesSelfReg and submit your

completed application online.

For more information on how to apply, visit: https://www.cityyear.org/apply-now.

For more information about this role visit our website.


What City Year employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


City Year logo

About City Year

Sourced by ZipRecruiter

City Year, an AmeriCorps program, helps students across schools succeed. Diverse teams of City Year AmeriCorps members provide support to students, classrooms and the whole school, helping to ensure that students in systematically under-resourced schools receive a high-quality education that prepares them with the skills and mindset to thrive and contribute to their community.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1988