Virtual Answering Service Jobs in Riverside, CA (NOW HIRING)

Job Summary: 

Under direct supervision, the Human Resources Professional serves as the first point of contact for the Division of Human Resources, providing professional customer service and directing inquiries via phone, email, and in person. The incumbent provides administrative support to the HR team, assists with onboarding coordination, supports recruitment activities, maintains confidential records and HR systems, and provides recruitment process guidance and status updates. Additional responsibilities include maintaining recruitment files, preparing reports, coordinating meetings and events, supporting student assistants, and collaborating with individuals at all levels of the organization while ensuring efficient front desk operations and exceptional customer service.

Responsibilities:

• Perform onboarding activities for staff, management, faculty, and student employees by coordinating HR documents, compliance forms, and onboarding workflows in CSU Recruit and Tracker I-9.
• Serve as the primary point of contact for onboarding portal users by responding to questions, guiding applicants and delegates, and troubleshooting routine system issues.
• Review personnel documents for accuracy and completeness and prepare records in accordance with HR recordkeeping standards.
• Coordinate virtual and in-person onboarding sessions, prepare meeting invitations, and meet with new employees to review onboarding documentation.
• Monitor Campus Request Forms through AdobeSign to ensure timely routing, approvals, and completion.
• Provide front-office HR support by answering phone, email, and in-person inquiries, resolving routine questions, and directing complex issues to the appropriate HR staff.
• Coordinate daily office operations by monitoring supplies, processing mail, distributing documents, and submitting work orders.
• Support employee offboarding by processing separation documentation and assisting departments with offboarding procedures.
• Process volunteer and third-party system access requests, verifying background check and Live Scan requirements.
• Serve as the Absence Management timekeeper and attendance clerk by entering leave data and assisting employees with timekeeping inquiries.
• Complete unemployment verification requests and respond to external agency inquiries accurately and timely.
• Monitor I-9 reverification deadlines and notify employees and departments to maintain federal compliance.
• Enter, review, and update personnel data in PeopleSoft, including name changes, Person of Interest (POI) requests, and educational updates, while routing documentation to Payroll and Benefits.
• Provide backup support for background check processing, including document collection and communication with candidates and departments.
• Support student employee transactions in PeopleSoft, including hires, job changes, separations, and other personnel actions during peak periods.
• Assist with HR projects, events, and New Employee Orientation (NEO) by preparing materials, coordinating logistics, and delivering presentations.
• Support the Director with special projects, calendar management, and administrative priorities.
• Perform other HR, classification, and administrative duties as assigned to support departmental operations.

Minimum Qualifications:

• Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications:

• General knowledge of human resources, benefits administration, recruitment, and/or another human resources discipline.
• Skill in following guidelines and providing input and feedback as required and applicable to regulatory compliance.
• Strong attention to detail and accuracy
• Strong communication and interpersonal skills to effectively present information in a diverse environment.
• Ability to work independently and as part of a team and build relationships with diverse
• stakeholders.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Flexibility to adapt to changing priorities and deadlines.
• Organizational skills to plan, organize, and prioritize work.
• Analytical skills to collect, analyze, and summarize human resources data and metrics.
• Computer skills to appropriately use technology and relevant software packages as required.

Preferred Qualifications:

• Bachelor's degree in Human Resources, or related field.
• Federal I-9 Verification and Compliance experience.
• On-Boarding of new employees within an organization.
• Experience working in Human Resources, higher education environment.
• Experience in front office work.
• Fluency in using standard office software packages such as Microsoft Word, Excel, Access, and Outlook.
• Experience with Applicant Tracking Software (ATS), PeopleSoft or related systems.
• Demonstrated ability to manage confidential information; exercise good judgment and take initiative as needed; possess excellent organizational and time management skills.
• Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
• Ability to effectively work with a team.
• Ability to maintain a high level of confidentiality in the handling and security of confidential records.
• Working knowledge of applicable state and federal employment and education laws and regulations.
• Demonstrated proficiency in ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.
• Excellent interpersonal and communication skills.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $4,799 per month for qualified candidates.

CSU Classification Salary Step Range: $4,799 - $6,992 per month (Step 1 - Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. 

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.           

The application deadline is August 10, 2026 at 11:55 pm (PST)

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act