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Overnight Answering Service Jobs (NOW HIRING)

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Must be available to work rotating shifts to include overnight Essential Functions * Answer ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Must be available to work rotating shifts to include overnight Essential Functions * Answer ...

Almost Family, LLC

Overnight Caregiver

Prineville, OR

$20 - $22/hr

No Answering Service! * Flexible Schedules * Paid Training * Roth IRA Retirement Plan Benefits ... Overnight shift * Overtime * Weekend availability Work Location: PRINEVILLE Responsibilities • ...

Almost Family, LLC

Overnight Caregiver

Prineville, OR · On-site

$20 - $22/hr

No Answering Service! * Flexible Schedules * Paid Training * Roth IRA Retirement Plan Benefits ... Overnight shift * Overtime * Weekend availability Work Location: PRINEVILLE Responsibilities • ...

Almost Family, LLC

Overnight Caregiver

Prineville, OR

$20 - $22/hr

No Answering Service! * Flexible Schedules * Paid Training * Roth IRA Retirement Plan Benefits ... Overnight shift * Overtime * Weekend availability Work Location: PRINEVILLE Responsibilities • ...

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How much do overnight answering service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Answering Service Operator, and why are they important?

To thrive as an Overnight Answering Service Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Strong attention to detail, patience, and the ability to remain calm under pressure help set exceptional operators apart. These skills ensure accurate message handling, customer satisfaction, and reliable service during critical overnight hours.

What is the difference between Overnight Answering Service vs Medical Receptionist?

AspectOvernight Answering ServiceMedical Receptionist
CredentialsMinimal; training in call handlingMedical certifications or training often required
Work EnvironmentRemote, 24/7 call centerMedical office or clinic
Industry UsageHealthcare, emergency services, small businessesHospitals, clinics, private practices
Primary RoleAnswering calls, taking messages, schedulingPatient check-in, appointment scheduling, administrative tasks

While both roles involve communication and customer service, an Overnight Answering Service primarily handles calls remotely during night hours, focusing on message taking and call forwarding. A Medical Receptionist works onsite during regular hours, managing patient interactions and administrative duties. Understanding these differences helps employers and job seekers find the right fit for their needs.

What is an Overnight Answering Service?

An Overnight Answering Service is a professional service that handles incoming calls for businesses or individuals during nighttime hours when regular staff are unavailable. These services ensure that important calls, messages, or emergency requests are answered promptly, regardless of the time. They are commonly used by medical offices, service professionals, and companies that require 24/7 customer support. By using an overnight answering service, businesses can maintain high customer satisfaction and never miss critical communications outside of normal working hours.

What are some common challenges faced when working in an overnight answering service role, and how can they be managed?

Working overnight in an answering service often presents challenges such as staying alert during late hours, handling a high volume of urgent or sensitive calls, and managing communication with clients from diverse industries. To succeed, it’s important to maintain a regular sleep schedule, take scheduled breaks, and use effective stress-relief techniques. Many employers also provide training on call handling and offer support from supervisors or team leads, ensuring you’re not working in isolation and can escalate issues as needed.
More about Overnight Answering Service jobs
What cities are hiring for Overnight Answering Service jobs? Cities with the most Overnight Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Overnight Answering Service jobs? States with the most job openings for Overnight Answering Service jobs include:
Overnight Answering Service jobs near you
Infographic showing various Overnight Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Answering Service Responder I

Answering Service Responder I

Witt O'Brien's

Ogden, UT

$41K - $52K/yr

Full-time

Posted 12 days ago

Job description

Are you looking for an opportunity to truly make a difference? Do you want to join a collaborative, mission-driven team that protects the planet, strengthens communities, and supports businesses when they need it most? Are you seeking a place where your work contributes directly to an organization known for excellence in environmental services, crisis management, and emergency response? If your answer is "yes," then you belong at Ambipar.

Answering Service Responder - Level I

Position Summary

Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various clients during emergency situations.

The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

Position Details

  • Reports to:After Hours Service Manager
  • Location: Hybrid - Ogden, Utah
  • Position Type:Regular, Full-Time
  • FLSA Classification:Non-Exempt
  • Pay: Hourly
  • Compensation:Commensurate with Experience
  • Shift: Must be available to work rotating shifts to include overnight

Essential Functions

  • Answer incoming calls and emails in a timely, professional, and courteous manner
  • Capable of answering calls regarding emergency fuel deliveries, appliance repairs, or safety issues, such as gas leaks.
  • Represent clients serving as their emergency call center
  • Dispatch emergency calls to client's on call personnel.
  • Must be capable of gathering and transcribing information with speed and accuracy
  • Receive incident and/or Emergency calls from 911 dispatch.
  • Ability to remain calm, courteous, and confident when answering a distress call
  • Other duties as assigned

Minimum Job Requirements

  • High School Diploma or equivalent
  • Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint
  • Intermediate level computer literacy supporting a variety of software platforms
  • Must be capable of typing 30+ WPM
  • Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
  • Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
  • Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
  • Ability to triage complex situations and effectively transcribe information accurately
  • Ability to remain patient to professionally support international callers where English is not their primary language
  • Capable of following a procedure and executing tasks as outlined within a procedure
  • Must have basic computer skills and proficient in the use of the Microsoft Office Suite

Preferred Job Requirements

  • Previous experience in emergency response, incident management, and / or law enforcement or security
  • 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Veteran/Disabled

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