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Overnight Answering Service Jobs (NOW HIRING)

TRACE Inc.

Associate Stocker Overnight

Honolulu, HI · On-site

In addition to your stocking duties, you may also be tasked with assisting customers, answering ... service to everyone who walks through our doors. Joining our team as an overnight stocker is a ...

Goodwill

Administrative Receptionist

Washington, DC · On-site

$19.25 - $23.50/hr

Accurately transcribes messages left on overnight answering machine and distributes to appropriate ... Excellent customer service and interpersonal skills and the ability to interact with the public in ...

Concord Hospitality

Overnight Houseperson

Jupiter, FL · On-site

$16/hr

... service to guests, answering questions and securing additional help when needed. Qualifications: • Prior housekeeping or hospitality experience preferred. • Strong attention to detail and ...

24 Hour Fitness

Sales and Service Overnight

San Diego, CA · On-site

$16 - $21.25/hr

Sales & Service Overnight Position The Sales & Service Overnight (SSO) is a member of the Club ... Helping guests become comfortable in the club Offering tours, discussing amenities and answering ...

24 Hour Fitness

Sales and Service Overnight

Kent, WA

$17.25 - $23/hr

Sales & Service Overnight The Sales & Service Overnight (SSO) is a member of the Club Operations ... Helping guests become comfortable in the club Offering tours, discussing amenities and answering ...

24 Hour Fitness

Sales and Service Overnight

San Diego, CA · On-site

$16 - $21.25/hr

Sales & Service Overnight Position The Sales & Service Overnight (SSO) is a member of the Club ... Helping guests become comfortable in the club Offering tours, discussing amenities and answering ...

24 Hour Fitness

Sales and Service Overnight

Kent, WA

$17.25 - $23/hr

Sales & Service Overnight The Sales & Service Overnight (SSO) is a member of the Club Operations ... Helping guests become comfortable in the club Offering tours, discussing amenities and answering ...

24 Hour Fitness

Sales and Service Overnight

Newark, CA · On-site

$16.75 - $22.50/hr

THIS IS AN OVERNIGHT POSITION JOB SUMMARY The Sales & Service Overnight (SSO) is a member of the ... Offering tours, discussing amenities and answering membership questions * Inspiring guests to ...

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Overnight Answering Service information

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$12

$23

$39

How much do overnight answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for overnight answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight answering service operator?

To thrive as an Overnight Answering Service Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Strong attention to detail, patience, and the ability to remain calm under pressure help set exceptional operators apart. These skills ensure accurate message handling, customer satisfaction, and reliable service during critical overnight hours.

What is the difference between Overnight Answering Service vs Medical Receptionist?

AspectOvernight Answering ServiceMedical Receptionist
CredentialsMinimal; training in call handlingMedical certifications or training often required
Work EnvironmentRemote, 24/7 call centerMedical office or clinic
Industry UsageHealthcare, emergency services, small businessesHospitals, clinics, private practices
Primary RoleAnswering calls, taking messages, schedulingPatient check-in, appointment scheduling, administrative tasks

While both roles involve communication and customer service, an Overnight Answering Service primarily handles calls remotely during night hours, focusing on message taking and call forwarding. A Medical Receptionist works onsite during regular hours, managing patient interactions and administrative duties. Understanding these differences helps employers and job seekers find the right fit for their needs.

What is an overnight answering service?

An Overnight Answering Service is a professional service that handles incoming calls for businesses or individuals during nighttime hours when regular staff are unavailable. These services ensure that important calls, messages, or emergency requests are answered promptly, regardless of the time. They are commonly used by medical offices, service professionals, and companies that require 24/7 customer support. By using an overnight answering service, businesses can maintain high customer satisfaction and never miss critical communications outside of normal working hours.

What are some common challenges faced when working in an overnight answering service role, and how can they be managed?

Working overnight in an answering service often presents challenges such as staying alert during late hours, handling a high volume of urgent or sensitive calls, and managing communication with clients from diverse industries. To succeed, it’s important to maintain a regular sleep schedule, take scheduled breaks, and use effective stress-relief techniques. Many employers also provide training on call handling and offer support from supervisors or team leads, ensuring you’re not working in isolation and can escalate issues as needed.
More about Overnight Answering Service jobs
What cities are hiring for Overnight Answering Service jobs? Cities with the most Overnight Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Overnight Answering Service jobs? States with the most job openings for Overnight Answering Service jobs include:
Overnight Answering Service jobs near you
Infographic showing various Overnight Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Telephone Operator- Afternoon shift, Oakland

UPMC Senior Communities

Pittsburgh, PA • On-site

$19.20 - $30.08/hr

Full-time

Re-posted 5 days ago

Job description

University of Pittsburgh Physicians is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, Mercy and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 3 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals.
This position will work the Afternoon shift (3pm-11pm) and offers a hybrid work schedule. This position does require working rotating weekends and holidays. Training for this position will take place on the daylight shift.
Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Qualifications:
  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
    Licensure, Certifications, and Clearances:
    UPMC is an Equal Opportunity Employer/Disability/Veteran

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