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Virtual Answering Service Jobs in Florida (NOW HIRING)

FreeUp

Remote Virtual Assistant

Saint Petersburg, FL · On-site +1

$20 - $27/hr

Freelance as a Virtual Assistant and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a ... Answering emails * Managing schedules * Travel booking and arrangements * Customer service tasks

Inktel

FIFA (W2) CSR

Long Key, FL · On-site

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... responsible for answering incoming calls from clients. Training will be provided on client ...

Inktel

FIFA (W2) CSR - 1700

Layton, FL · On-site

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... responsible for answering incoming calls from clients. Training will be provided on client ...

Inktel

FIFA 1099-CSR

Layton, FL · On-site

$18/hr

This is a virtual customer support opportunity. Contractors must also be able to establish a ... Contractors will be responsible for answering incoming calls from clients. Training will be ...

dbi

Alterations Customer Service Representative

Tallahassee, FL · On-site

$15.25 - $20.75/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Virtual Answering Service information

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$8

$18

$25

How much do virtual answering service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual answering service in Florida is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.48 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

How do you become a virtual answering service?

To become a virtual answering service provider, you typically need strong communication skills, a reliable phone system, and basic computer proficiency. Many work as independent contractors or for companies that offer remote call answering, often requiring a quiet workspace and flexible hours.

What are the most commonly searched types of Answering Service jobs in Florida?

The most popular types of Answering Service jobs in Florida are:

What cities in Florida are hiring for Virtual Answering Service jobs?

Cities in Florida with the most Virtual Answering Service job openings:

Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,924 per year, or $18.2 per hour.

Customer Service Representative

Answer Aide

Saint Augustine, FL • On-site, Remote

$13 - $16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

  • A resident of AL, FL, GA, or TX
  • Ability to type 40+ words per minute with minimal errors
  • Ability to follow instructions
  • Must be able to multitask (talk, type, and follow scripting verbatim)
  • Strong customer service skills
  • Strong computer skills
  • Being bilingual is not required, but a plus

COMPUTER REQUIREMENTS
-PC w/ Windows 11
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum available space
-PC should be less than three years old
-High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
-Please view our full list of equipment requirements

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!

Employment Type: FULL_TIME

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