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Virtual Answering Service Jobs (NOW HIRING)

Ruby Receptionists

Virtual Receptionist

Chesapeake, VA · On-site

$19 - $21/hr

As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the ... Because we provide receptionist services 24/7, 365 days a year , team members must be able to work ...

Lifepoint Health

Medical Office Assistant

Rutherfordton, NC · On-site

$31K - $38K/yr

Including retrieval and distribution of answering service messages. * Keeps office area neat and ... Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments ...

Lifepoint Health

Medical Office Assistant

Rutherfordton, NC · On-site

$31K - $38K/yr

Including retrieval and distribution of answering service messages. * Keeps office area neat and ... Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments ...

EDAG, Inc.

Senior Virtual Commissioning Engineer

$107K - $146K/yr

Who we are: EDAG Inc. is a globally leading, independent engineering services provider that ... answering the hard technical questions. * Contribute to building the US pipeline of net-new ...

EDAG, Inc.

Senior Virtual Commissioning Engineer

Troy, MI · On-site

$97K - $134K/yr

Who we are: EDAG Inc. is a globally leading, independent engineering services provider that ... answering the hard technical questions. * Contribute to building the US pipeline of net-new ...

salesMD

Be Seen First

Patient Coordinator & Booking Specialist

Las Vegas, NV · Remote

$17 - $19/hr

... answering service and contact center designed for aesthetic practices, including med spas, plastic surgeons, and cosmetic dentists. It acts as a virtual front desk to capture leads, manage ...

OnPath Credit Union

Virtual Member Advocate

Metairie, LA

$18.25 - $22.81/hr

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role ... answering questions, researching account issues, resolving problems, and following through to ...

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Virtual Answering Service information

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How much do virtual answering service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a Virtual Answering Service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Virtual Answering Service representative, and why are they important?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

More about Virtual Answering Service jobs
What cities are hiring for Virtual Answering Service jobs? Cities with the most Virtual Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Virtual Answering Service jobs? States with the most job openings for Virtual Answering Service jobs include:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Virtual Receptionist

Virtual Receptionist

Ruby Receptionists

Chesapeake, VA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Virtual Receptionist

At Ruby, we believe that every interaction matters. We help businesses create exceptional first impressions by connecting their callers with people who listen, care, and help things run smoothly. As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the businesses we serve. Every call is an opportunity to help someone find the right resource, schedule an appointment, or simply feel valued.

If you are someone who naturally makes people feel welcome, stays calm in fast-paced environments, and takes pride in delivering outstanding service, this role is the perfect fit for you!

Work Location & Schedule

This is an full-time, in-office position in either our Chesapeake or Virginia Beach location. Please note that all interviews will take place at our Chesapeake office. Because we provide receptionist services 24/7, 365 days a year, team members must be able to work a scheduled shift that may include a weekend day and holidays.

Compensation & Benefits

  • Competitive pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full scheduled shift. Compensation without perfect attendance is $19/hour.
  • Benefits: (Waiting period may apply)
    • Employee Stock Ownership Plan
    • 401k with Matching Contributions
    • Full Medical, Dental, and Vision insurance
    • 2 Weeks Paid Vacation in Year 1
    • Legal Assistance

What You'll Do

  • Provide welcoming, professional, and personalized phone support for multiple customers
  • Answer calls with confidence and create positive experiences for every caller
  • Schedule appointments, transfer calls, and capture detailed messages
  • Efficiently multitask across two monitors
  • Represent each customer's brand with professionalism and attention to detail

What Makes Someone Successful in This Role

  • A minimum typing speed of 40 WPM (words per minute) and proficiency navigating multiple software platforms simultaneously
  • A natural, friendly, and professional communication style
  • Remains composed and focused when things get busy
  • Pays close attention to detail and takes ownership of your work
  • Adapts to different customer needs and takes pride in being a positive representation of a company's reputation

Experience That Helps You Succeed

Experience in a high-volume call center, customer service, or administrative support is valuable. Familiarity with tools like Microsoft 365, and the ability to communicate fluently in both English and Spanish are a plus, though not required.

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.


Job Posted by ApplicantPro