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Virtual Answering Service Jobs in Iowa (NOW HIRING)

Pella

Centralized Service Coordinator

Pella, IA · On-site

$17/hr

... is spent answering inbound customer calls and communicating with local service teams via phone ... Troubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person)

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... answering inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and ...

AA2IT

Corporate Reception

Altoona, IA · On-site

$16/hr

Strong communication and customer service skills * Ability to multitask and maintain a professional ... This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

AA2IT

Corporate Reception

Altoona, IA · On-site

$16/hr

Strong communication and customer service skills * Ability to multitask and maintain a professional ... This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

AA2IT

Corporate Reception

Altoona, IA · On-site

$16/hr

Strong communication and customer service skills * Ability to multitask and maintain a professional ... This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

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All JobsAnswering Service JobsVirtual Answering Service JobsVirtual Answering Service Jobs in Iowa

Virtual Answering Service information

See Iowa salary details

$10

$22

$31

How much do virtual answering service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual answering service in Iowa is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.72 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

What are the most commonly searched types of Answering Service jobs in Iowa?

The most popular types of Answering Service jobs in Iowa are:

What cities in Iowa are hiring for Virtual Answering Service jobs?

Cities in Iowa with the most Virtual Answering Service job openings:

Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,666 per year, or $22.9 per hour.

Patient Service Coordinator - North Liberty - PRN

Mercy Cedar Rapids

Iowa City, IA • On-site

Other

Posted 10 days ago

Job description

Job Title

This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.

Job Duties
  • Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
  • Opens, dates and distributes incoming mail and answers routine correspondence.
  • Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
  • Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
  • Maintains and accurately balances cash drawer on a daily basis.
  • Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
  • Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
  • Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.
  • Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
  • Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
  • Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
  • Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
  • Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
  • Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
  • Word processing/computer knowledge required.
  • Medical terminology and coding background preferred.
  • Effective communication skills.
  • Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).
Professional Experience
  • One year experience in a medical office environment preferred. Two years customer service experience preferred.
Education
  • High School Diploma or equivalent preferred.
Licensure, Certification, Registration
  • N/A
Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

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