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Remote Answering Service Jobs in Iowa (NOW HIRING)

Medix

Remote Service Representative

Dubuque, IA · On-site +1

$18.50 - $21/hr

Job Summary As a Customer Service Representative, you'll manage inbound customer inquiries related to employee benefit plans, claims, and general coverage. This remote, seasonal position supports ...

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

Gallagher

Client Service Specialist

West Des Moines, IA · Remote

$15.50 - $20.75/hr

Overview We are seeking a remote Client Service Specialist to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range ...

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$11

$21

$36

How much do remote answering service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote answering service in Iowa is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.72 per hour, depending on experience, location, and employer.

What is a remote answering service?

A Remote Answering Service job involves handling inbound calls, messages, and inquiries on behalf of businesses from a remote location. Responsibilities typically include answering customer questions, taking messages, scheduling appointments, and providing basic support. This role requires strong communication skills, professionalism, and the ability to follow company protocols. It is ideal for individuals who can work independently and provide excellent customer service remotely.

What are the key skills and qualifications needed to thrive in the remote answering service position?

To thrive as a Remote Answering Service operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and VoIP platforms is commonly required. Dependability, professionalism, and the ability to multitask under pressure are valuable soft skills in this role. These skills ensure prompt, accurate handling of client calls, fostering positive experiences and supporting business operations remotely.

What does a remote answering service do?

Remote Answering Service professionals are responsible for answering incoming calls on behalf of various clients, taking accurate messages, transferring calls, and providing basic information according to client protocols. Daily tasks also include logging call details, following scripts, and handling time-sensitive or urgent requests appropriately. You may interact with colleagues or supervisors virtually to coordinate shift coverage or receive updates about client instructions. This role often requires consistent attention to detail and adaptability as you serve multiple businesses with differing needs.

What are the most commonly searched types of Answering Service jobs in Iowa? The most popular types of Answering Service jobs in Iowa are:
What job categories do people searching Remote Answering Service jobs in Iowa look for? The top searched job categories for Remote Answering Service jobs in Iowa are:
What cities in Iowa are hiring for Remote Answering Service jobs? Cities in Iowa with the most Remote Answering Service job openings:
Remote Answering Service jobs near you
Infographic showing various Remote Answering Service job openings in Iowa as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,001 per year, or $21.6 per hour.

Entry Level Customer Service - Work From Home

American Income Life Insurance Company

Des Moines, IA • On-site, Remote

$16.50 - $22/hr

Full-time

Re-posted 17 days ago

Job description

We are growing our remote team and looking for dependable, motivated individuals who enjoy helping people, answering questions, and providing a positive client experience.
This role is with a long-standing organization in the supplemental benefits industry that has supported families for more than 65 years. As demand continues to grow, we are expanding into new areas and looking for team members who are professional, coachable, and ready to build a long-term career.
About the Role
As a Client Support & Benefits Specialist, you will work with individuals who need help understanding their available benefit options. Your focus will be on communication, education, follow-up, and helping clients feel confident throughout the process.
You will receive hands-on training, ongoing mentorship, and support from experienced leaders.
Daily Tasks
  • Speak with clients by phone or virtual meeting
  • Provide general information about available products and services
  • Answer questions related to current or requested coverage
  • Review client needs and help identify suitable options
  • Maintain accurate notes and client records
  • Follow up with clients to ensure they receive proper support
  • Stay updated on product changes, service updates, and company procedures
  • Work with leadership to improve client experience and efficiency
What We're Looking For
  • Strong customer service mindset
  • Professional communication skills
  • Positive and reliable attitude
  • Ability to build trust and rapport with clients
  • Comfortable working independently from home
  • Organized and able to manage multiple tasks
  • Willingness to learn and be coached
  • Sales, customer service, or client-facing experience is helpful but not required
Ideal Candidate
  • Entrepreneurial and goal-oriented
  • Works well in a team environment
  • Stays calm and professional under pressure
  • Enjoys helping others
  • Motivated by growth and advancement
  • Able to communicate clearly by phone, video, and email
What We Offer
  • Remote work-from-home position
  • Hands-on training provided
  • Weekly pay
  • Bonus opportunities
  • Residual income potential
  • Advancement opportunities
  • Company-paid trips for qualifying team members
  • Supportive team culture
Next Step
Apply today to learn more about the role, the company, and how you can become part of a growing remote team.

Apply