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Virtual Answering Service Jobs in Virginia (NOW HIRING)

Ruby Receptionists

Virtual Receptionist

Chesapeake, VA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the ... Because we provide receptionist services 24/7, 365 days a year, team members must be able to work a ...

Ruby Receptionists

Full-Time Virtual Receptionist

Chesapeake, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the ... Because we provide receptionist services 24/7, 365 days a year , team members must be able to work ...

Ruby Receptionists

Full-Time Virtual Receptionist

Chesapeake, VA · On-site +1

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the ... Because we provide receptionist services 24/7, 365 days a year , team members must be able to work ...

Ruby Receptionists

Full-Time Virtual Receptionist

Chesapeake, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the ... Because we provide receptionist services 24/7, 365 days a year, team members must be able to work a ...

Sharecare

Lead Customer Service Rep

Richmond, VA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... answering inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and ...

Ensurise

Customer Service Representative

Franklin, VA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Facilitate the customer experience by answering phone calls, emails, and other requests * Provide ... Efficiently operate in a virtual environment and navigate multiple systems/programs while ...

Ensurise

Customer Service Representative

Franklin, VA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Facilitate the customer experience by answering phone calls, emails, and other requests * Provide ... Efficiently operate in a virtual environment and navigate multiple systems/programs while ...

dbi

Alterations Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Alterations Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative Sewing Room

Woodbridge, VA · On-site

$15.75 - $21.50/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative Sewing Room

Woodbridge, VA · On-site

$15.75 - $21.50/hr

... answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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All JobsAnswering Service JobsVirtual Answering Service JobsVirtual Answering Service Jobs in Virginia

Virtual Answering Service information

See Virginia salary details

$11

$24

$33

How much do virtual answering service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual answering service in Virginia is $24.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.16 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a virtual answering service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a virtual answering service representative?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

What are the most commonly searched types of Answering Service jobs in Virginia? The most popular types of Answering Service jobs in Virginia are:
What cities in Virginia are hiring for Virtual Answering Service jobs? Cities in Virginia with the most Virtual Answering Service job openings:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,313 per year, or $24.2 per hour.

Virtual Receptionist

Ruby Receptionists

Chesapeake, VA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Virtual ReceptionistAt Ruby, we believe that every interaction matters. We help businesses create exceptional first impressions by connecting their callers with people who listen, care, and help things run smoothly. As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the businesses we serve. Every call is an opportunity to help someone find the right resource, schedule an appointment, or simply feel valued. If you are someone who naturally makes people feel welcome, stays calm in fast-paced environments, and takes pride in delivering outstanding service, this role is the perfect fit for you!Work Location & ScheduleThis is an full-time, in-office position in either our Chesapeake or Virginia Beach location. Please note that all interviews will take place at our Chesapeake office. Because we provide receptionist services 24/7, 365 days a year, team members must be able to work a scheduled shift that may include a weekend day and holidays.Compensation & BenefitsCompetitive pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full scheduled shift. Compensation without perfect attendance is $19/hour.Benefits: (Waiting period may apply)Employee Stock Ownership Plan401k with Matching ContributionsFull Medical, Dental, and Vision insurance2 Weeks Paid Vacation in Year 1Legal AssistanceWhat You'll DoProvide welcoming, professional, and personalized phone support for multiple customersAnswer calls with confidence and create positive experiences for every callerSchedule appointments, transfer calls, and capture detailed messagesEfficiently multitask across two monitorsRepresent each customer's brand with professionalism and attention to detailWhat Makes Someone Successful in This RoleA minimum typing speed of 40 WPM (words per minute) and proficiency navigating multiple software platforms simultaneouslyA natural, friendly, and professional communication styleRemains composed and focused when things get busyPays close attention to detail and takes ownership of your workAdapts to different customer needs and takes pride in being a positive representation of a company's reputationExperience That Helps You SucceedExperience in a high-volume call center, customer service, or administrative support is valuable. Familiarity with tools like Microsoft 365, and the ability to communicate fluently in both English and Spanish are a plus, though not required. Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Job Posted by ApplicantPro