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Virtual Answering Service Jobs (NOW HIRING)

LifeMD

Customer Service Representative

Greenville, SC · On-site

$22.50/hr

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient ... virtual platform. This will entail answering patient questions and concerns, as well as serving as ...

LifeMD

Customer Service Representative

Greenville, SC · On-site

$22.50/hr

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient ... virtual platform. This will entail answering patient questions and concerns, as well as serving as ...

LifeMD

Customer Service Representative

Greenville, SC

$22.50/hr

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient ... virtual platform. This will entail answering patient questions and concerns, as well as serving as ...

Banyan Software

Application Support Engineer

Atlanta, GA · Hybrid

... virtual machines, and work with SQL databases to investigate and resolve data-related problems. SQL ... After-hours coverage is rare, supported by a third-party answering service and a hierarchy call ...

Banyan Software

Application Support Engineer

Atlanta, GA · On-site

... virtual machines, and work with SQL databases to investigate and resolve data-related problems. SQL ... After-hours coverage is rare, supported by a third-party answering service and a hierarchy call ...

Banyan Software

Application Support Engineer

Atlanta, GA · Hybrid

... virtual machines, and work with SQL databases to investigate and resolve data-related problems. SQL ... After-hours coverage is rare, supported by a third-party answering service and a hierarchy call ...

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Virtual Answering Service information

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How much do virtual answering service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a Virtual Answering Service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Virtual Answering Service representative, and why are they important?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

More about Virtual Answering Service jobs
What cities are hiring for Virtual Answering Service jobs? Cities with the most Virtual Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Virtual Answering Service jobs? States with the most job openings for Virtual Answering Service jobs include:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Virtual Service Center Agent (Spanish Preferred) - Chubbuck

ICCU

Chubbuck, ID • On-site, Remote

$14.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Do you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience?
If so, you could be the perfect candidate for our Virtual Service Center Agent role at ICCU!
ICCU's mission is to help our members achieve financial success. As a Virtual Service Center Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need.
At work, your Primary Responsibilities will include:
  • Opening new accounts for members and businesses, answering member questions, and performing transactions using the online VideoChat channel.
  • Communicating with members in a professional, accurate, and timely manner using phone, text message, and email.
  • Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union.
  • Researching and making appropriate corrections for members with account problems.
  • Gathering needed data and verification documents from members and real estate partners.
  • Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services.
  • Making recommendations to members based on their full financial picture and personal financial goals.
  • Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations.

Before you apply, make sure you have:
  • 1-2 years of sales or customer service experience.
  • The ability to always maintain the confidentiality of Credit Union and member records.

Also, please let us know in your application if you have:
  • A Bachelor's Degree or equivalent experience.

This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.
You must be eligible for membership at ICCU to obtain employment.
This role offers benefits, including:
  • Competitive Pay
  • Medical, Dental, & Vision Insurance
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • Business Discounts
  • And More

About ICCU:
Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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