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How much do virtual answering service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual answering service in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual answering service?

A virtual answering service is a remote service that handles incoming phone calls for businesses or professionals. Instead of hiring a full-time, in-house receptionist, companies can use a virtual team to answer calls, take messages, schedule appointments, and provide basic information to callers. These services often operate 24/7 and can be customized to fit the needs of different businesses, helping improve customer service and ensure no calls are missed. Virtual answering services are commonly used by small businesses, medical offices, legal practices, and other organizations looking to enhance their communication efficiency while reducing costs.

What are some common challenges faced by professionals working in a Virtual Answering Service role and how can they be managed?

Working in a Virtual Answering Service often involves handling high call volumes, managing diverse customer inquiries, and maintaining a professional demeanor across various communication platforms. One common challenge is balancing efficiency with personalized service, especially when switching rapidly between callers or clients. To manage these challenges, it's important to develop strong organizational skills, become proficient with call management software, and participate in regular training to stay updated on client protocols and best practices. Collaboration with team members and supervisors for support and feedback also helps maintain consistent service quality.

What are the key skills and qualifications needed to thrive as a Virtual Answering Service representative, and why are they important?

To thrive as a Virtual Answering Service representative, you need strong communication skills, excellent listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is essential for managing calls efficiently. Professionalism, patience, and problem-solving skills help you handle diverse customer interactions and resolve issues effectively. These skills ensure that clients receive prompt, accurate assistance and create a positive impression of the businesses you represent.

What is the difference between Virtual Answering Service vs Virtual Receptionist?

AspectVirtual Answering ServiceVirtual Receptionist
CredentialsBasic training, communication skillsCustomer service, administrative skills
Work EnvironmentRemote, call center or home-basedRemote, often client-specific
Employer & IndustryBusinesses needing call handling, customer supportCompanies requiring front-desk virtual support
Common UsageHandling calls, taking messages, basic inquiriesScheduling, client communication, appointment setting

While both Virtual Answering Services and Virtual Receptionists operate remotely to support businesses, the Virtual Answering Service primarily handles incoming calls and message taking, focusing on call management. In contrast, a Virtual Receptionist often performs more personalized administrative tasks like scheduling and client communication. Understanding these differences helps businesses choose the right virtual support for their needs.

More about Virtual Answering Service jobs
What cities are hiring for Virtual Answering Service jobs? Cities with the most Virtual Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Virtual Answering Service jobs? States with the most job openings for Virtual Answering Service jobs include:
Virtual Answering Service jobs near you
Infographic showing various Virtual Answering Service job openings in the United States as of June 2026, with employment types broken down into 11% Full Time, 88% Part Time, and 1% Contract. Highlights an 69% Physical, 3% Hybrid, and 28% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Receptionist - Family Practice

Receptionist - Family Practice

LifePoint Health

Clyde, NC

$10/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

LifePoint Health rating

5.9

Company rating: 5.9 out of 10

Based on 258 frontline employees who took The Breakroom Quiz

748th of 870 rated healthcare providers

Job description

Job Description
Your experience matters
Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist in our Haywood Family Practice Office in Canton, NC, joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Join our team of healthcare professionals at Haywood Family Practice - Canton in an office that provides comprehensive primary care services to patients ages 4+. These services include routine checkups, illness management, preventative care, and minor procedures. We are committed to providing personalized and high-quality healthcare in a friendly and welcoming environment.
How you'll contribute
A Receptionist who excels in this role:
  • Greets visitors and communicates with patients and providers.
  • Coordinates work flow and complies records of office activities.
  • Completes all aspects of check-in/check-out process.
  • Enters and updates patient demographics and insurance information.
  • Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
  • Complete pre-appointment checklists and prepares accordingly.
  • Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.
  • Keeps office area neat and tidy.
  • Monitors and maintains log of needed office supplies.
  • Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
  • Monitors and addresses all front office task buckets in a timely manner.
  • Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.
  • Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.
Schedule: Monday-Friday, 8am - 5pm.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
  • Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
  • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
  • Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
  • Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
  • Professional Development: Ongoing learning and career advancement opportunities.
  • Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center
What we're looking for
Applicants should have a high school diploma or equivalent preferred. Additional requirements include:
  • Medical front office experience preferred.
  • Knowledge of medical terminology preferred.
  • Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

More about Haywood Regional Medical Center
Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.
EEOC Statement
"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
About Us
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
About the Team
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

What LifePoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About LifePoint Health

Sourced by ZipRecruiter

Lifepoint Health serves patients, clinicians, communities and partners across the healthcare continuum. Our diversified healthcare delivery network extends from coast to coast, consisting of community hospitals, rehabilitation and behavioral health hospitals, and additional sites of care.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1999

Social media

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