Virtual Answering Service Jobs (NOW HIRING)

New Hires Who are Benefit Eligible may qualify for Hiring Bonus

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale: Starting 55k(Provisional)-60k(Fully Licensed)

Hours: 8-5pm (hours can vary full-time/ part-time)

Summary:

Under indirect supervision, provides, oversees, and/or administers a wide range of psychosocial evaluations, clinical assessments, TCM assessments, and crisis intervention services in a high-intensity clinical environment which requires a high degree of independent decision-making. Most aspects of this job require clinical assessment, lethality assessment, and evaluation skills to consumers that report in crisis to the walk in clinic settings. Case management/supportive services for disposition of cases is also a core function of this job.

Essential Duties and Responsibilities:

• Provides prompt telephonic response to calls from consumers and referral sources (i.e., within one hour of receiving calls). Gathers information from calls received and responds appropriately. Provides on-site or virtual assessment and evaluative services to consumers when requested. Face to face responses when emergent must occur within 2 hours of request of an assessment. Provides face-to-face or virtual assessment as required using necessary clinical skills while meeting all regulatory requirements to ensure reimbursement for services.
• Service delivery may also involve consultation with hospital staff, law enforcement, family members or support network as deemed necessary or clinically appropriate in addition to brief crisis counseling. Provides indirect services (e.g., case management and supportive services) to place a patient into a secure inpatient setting. Additionally, completes TCM assessments with TCM-eligible clients.
• Provide Crisis follow up interventions as needed to consumers who have received assessment and crisis services and require follow up to ensure they do not return to a state of crisis and are able to access appropriate non-crisis services.
• Other duties as assigned by the supervisor
• Consults with other local providers and answering services by telephone and occasionally takes out involuntary petition at the local magistrate’s office when necessary.

Units Billed Minimum Requirement:

There are 15 units per week (3 assessments per day) of productivity standard to meet, and 4 hours of billable services per day. The clinician is expected to collect the necessary information needed for reimbursement for the assessments that are done by the clinician. The clinician is also expected to finalize appropriate documentation within 24 hours of the assessment.

Supervisory Responsibilities: None unless supervising a student and/or training a co-worker.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Master’s degree in Social Work, Psychology, counseling, or marriage and family therapy from an accredited college or university and licensed eligible or provisionally licensed in their perspective field. Applicants with master’s degrees who are provisionally licensed or licensed eligible as clinical social workers, clinical mental health counselors, substance abuse counselors and marriage and family counselors will be given consideration for employment. Crisis experience is preferred, but not required.