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Online Answering Service Jobs in Columbus, OH (NOW HIRING)

The Glass Guru

Customer Service Representative

Gahanna, OH · On-site

$14 - $18/hr

Respond to any voicemails and/or messages from answering service (if applicable) * Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other visitors to the ...

Von Maur

CUSTOMER SERVICE COUNTER

Columbus, OH · On-site

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Von Maur

CUSTOMER SERVICE COUNTER

Columbus, OH

Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions * Prepare, box, and wrap customer purchases and online orders for shipment

Lincare

Customer Service Rep

Logan, OH · On-site

$13.50 - $18.25/hr

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician ...

Lincare

Customer Service Rep

Marysville, OH

$14.75 - $20/hr

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician ...

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Online Answering Service information

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$37

How much do online answering service jobs pay per hour?

As of May 28, 2026, the average hourly pay for online answering service in Columbus, OH is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $26.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the most commonly searched types of Answering Service jobs in Columbus, OH? The most popular types of Answering Service jobs in Columbus, OH are:
What are popular job titles related to Online Answering Service jobs in Columbus, OH? For Online Answering Service jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Columbus, OH look for? The top searched job categories for Online Answering Service jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Online Answering Service jobs? Cities near Columbus, OH with the most Online Answering Service job openings:
Online Answering Service jobs near you

Customer Service Representative

The Glass Guru

Gahanna, OH • On-site

$14 - $18/hr

Full-time

Posted 3 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy

Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test

Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Compensation: $14.00 - $18.00 per hour

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