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Online Answering Service Jobs in Decatur, AL (NOW HIRING)

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

Texas Roadhouse

To-Go

Athens, AL · On-site

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

Texas Roadhouse

To-Go

Athens, AL

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Decatur, AL

Online Answering Service information

See Decatur, AL salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for online answering service in Decatur, AL is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.67 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
What are the most commonly searched types of Answering Service jobs in Decatur, AL? The most popular types of Answering Service jobs in Decatur, AL are:
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Online Answering Service jobs near you

Administrative Assistant - Alabama Connections Academy

Connections Academy

Athens, AL • On-site

$15 - $20.25/hr

Full-time

Re-posted 3 days ago

Job description

School Summary

Alabama Connections Academy (ALCA) is a tuition-free, online public school serving students in grades K–12 across Alabama. ALCA is authorized by the Limestone County School District and began serving students in the 2017-18 school year. The school contracts with Connections Education LLC to provide its educational program and other services. Connections Academy, a division of Connections Education, is accredited by Cognia.

Alabama Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

Position Summary and Responsibilities:

Working from the office in Athens, Alabama, the Administrative Assistant is responsible for records keeping of files, as well as the daily administrative tasks of the school such as answering phones and emails, receiving visitors, assisting the Principal and teachers with administrative tasks, filing and other duties as assigned.

This is a full-time position, Monday through Friday.

The Administrative Assistant will be responsible for the successful completion of the following tasks:

Responsibilities:

  • Entering data into the online student information system;
  • Uploading / Downloading files from various data platforms
  • Generating reports, creating spreadsheets and pivot tables
  • Answering the phones;
  • Scheduling appointments;
  • Speak with Parents and Students;
  • Assist school Principal with a wide variety of daily responsibilities; and
  • Additional duties as assigned.

Requirements:                                                          

  • High Level Proficiency with Microsoft Office tools and web-based applications is essential 
  • Data analysis experience preferred
  • Experience with uploading of documents between multiple information platforms
  • Ability to multitask in a fast paced environment
  • Good interpersonal skills and attention to detail
  • Excellent communication skills, both oral and written
  • Customer focused approach
  • High degree of flexibility                                     
  • Demonstrated ability to work well in fast paced team environment
  • Must be able to use a personal electronic device and an email address for two-step authentication

Apply