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Online Answering Service Jobs in Decatur, AL (NOW HIRING)

Texas Roadhouse

To-Go

Athens, AL · On-site

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

The Cheesecake Factory

Cashier

Huntsville, AL · On-site

$13.50 - $16/hr

Whether answering phones, entering orders, or packing meals with precision, Cashiers bring passion ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Towerloan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

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Online Answering Service information

See Decatur, AL salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online answering service in Decatur, AL is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.67 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Decatur, AL?

For Online Answering Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Decatur, AL look for?

The top searched job categories for Online Answering Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Online Answering Service jobs?

Cities near Decatur, AL with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Decatur, AL as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,914 per year, or $21.6 per hour.

To-Go

Athens, AL • On-site

Texas Roadhouse
Food Services and Drinking Places • 10K+ employees
Learn more about Texas Roadhouseexternal

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,109 frontline employees who took The Breakroom Quiz

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a To-Go Roadie to support our carry out operations, execute high standards of food quality and service, and ensure our To-Go guests experience the same Legendary Food and Legendary Service as our dine-in guests.

As a To-Go Roadie your responsibilities would include:

  • Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
  • Uses proper phone etiquette when answering calls and taking orders
  • Knowledgeable of menu to accurately take and place orders
  • Demonstrates strong organization and accuracy when packaging orders
  • Works collaboratively with Back of House staff to complete orders
  • Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order
  • Understands our online and mobile app ordering systems
  • Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
  • Practices proper safety and sanitation procedures
  • Exhibits teamwork at all times

If you think you would be a legendary To-Go Roadie, apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Tuition Reimbursement
  • Paid vacation time
  • Short-Term Disability
  • Life, Accident, and Critical Illness insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: PART_TIME

What Texas Roadhouse employees say

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Benefits

Hours and flexibility

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