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Online Answering Service Jobs in Decatur, AL (NOW HIRING)

QCHI

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

Texas Roadhouse

To-Go

Athens, AL · On-site

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

The Cheesecake Factory

Bartender

Huntsville, AL · On-site

$2.13 - $7.25/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Server

Huntsville, AL · On-site

$2.13 - $7.25/hr

Virtual Care and no cost online mental health services Grow With Us * World class training designed ... Share menu knowledge by making menu recommendations and answering questions about food allergies ...

The Cheesecake Factory

Host

Huntsville, AL · On-site

$12.50 - $16/hr

... answering questions along the way. With pride and a passion for hospitality, you'll help ensure ... Virtual Care and no cost online mental health services Grow With Us * World class training designed ...

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Decatur, AL

Online Answering Service information

See Decatur, AL salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for online answering service in Decatur, AL is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.67 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are popular job titles related to Online Answering Service jobs in Decatur, AL?

For Online Answering Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Decatur, AL look for?

The top searched job categories for Online Answering Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Online Answering Service jobs?

Cities near Decatur, AL with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Decatur, AL as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,914 per year, or $21.6 per hour.

Customer Service Representative

Huntsville, AL • On-site

QC Holdings-LendNation
See more jobs at QC Holdings-LendNationexternal

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Branch 4129 located at 2615 Memorial Pkwy NW, Suite A&B, Huntsville, AL 35810. The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!

As a Customer Service Representative, you will:

  • Complete cash transactions for our customers
  • Initiate customer loans
  • Contact customers about past due payments
  • Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:

  • Excellent customer service skills
  • Cash Handling experience
  • Ability to operate computers and standard office equipment preferred
  • Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
  • Ability to work with minimal supervision
  • Reliable attendance is an essential requirement of the position
  • Must be at least 19 years of age
  • Must have proof of eligibility to legally work in the United States

We offer our Customer Service Representatives:

  • Monthly bonus program
  • Steady hours, Paid Time Off, Paid Holidays

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Benefits available to full time employees. Each benefit available at varying lengths of employment.

About the company:

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.

QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.

QCHI / LendNation is an Equal Opportunity Employer

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