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Online Answering Service Jobs in Decatur, AL (NOW HIRING)

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Alterations Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

QCHI

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310 ...

Texas Roadhouse

To-Go

Athens, AL · On-site

Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and ... Uses proper phone etiquette when answering calls and taking orders * Knowledgeable of menu to ...

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Online Answering Service information

See Decatur, AL salary details

$11

$21

$36

How much do online answering service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online answering service in Decatur, AL is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.67 per hour, depending on experience, location, and employer.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the most commonly searched types of Answering Service jobs in Decatur, AL?

The most popular types of Answering Service jobs in Decatur, AL are:

What are popular job titles related to Online Answering Service jobs in Decatur, AL?

For Online Answering Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Decatur, AL look for?

The top searched job categories for Online Answering Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Online Answering Service jobs?

Cities near Decatur, AL with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Decatur, AL as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $44,914 per year, or $21.6 per hour.

Customer Service Representative

Village Pet Care LLC

Madison, AL

$13/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Description

Are you passionate about pets and love connecting with people who feel the same? 


At K-9 Bath Body & Boarding, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. 


What You'll Do:

  • Say Hello! Cheerfully greet pets and their humans when they arrive at our resort. 
  • Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach. 
  • Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly. 
  • Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
  • Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed. 
  • Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
  • Running Dogs: Escort our furry friends to play areas/kennels/etc. 
  • Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
  • Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients. 

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you're the right candidate, we'd love for you to join our team! Benefits for all team members at K-9 Bath Body & Boarding include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $13.00/hr. 


Requirements

Our perfect customer service professional will embody these qualities:

  • Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
  • Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
  • Customer Service Background: Previous experience in a customer service role preferred, but not required-but a drive to meet and exceed client expectations is paramount
  • Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed. 
  • Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
  • Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
  • Dog Lover: Passion for working with animals a must!



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